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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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My overall experience has been very good, I received the product as detailed in the purchase, I had some problems but everything was resolved with the help online.
I would like the vendors offered the complete solution with the items they sell, what I mean; if I buy chips for toner also means you need to dust, if I buy a projector need a curtain, if I buy a camera need a micro sd.
You understand what I mean,
I would also like to share my vision as a buyer, right now I am visiting a site called aliexpress offering the same products that you. In some of the products I frequent they have better prices and as more interested compreador what is the value of the products, I confess that even I do not buy anything but I'll try as are the aliexpress thanks for your interest
Bad experience. No reply with my emails regarding the late delivery of the order I placed on June 23. Still not receive the item.
The dress was perfect, the delivery was right on time and the customer service was amazing!
Didn't have a good experience, my purchase turned out to be cheap fakes.
Great deals way better than going to the store i just wish the shipping was faster.
I cannot get any assistance. I am having trouble logging in and I am not receiving the email to reset my password. I had the wrong tracking number and had to do a return & refund on 7/28/14. I haven't gotten any kind of response from dhgate or the seller. I am very disappointed at this point. I would appreciate it if somebody would help me.
I bought shoes (for my wedding) for $90 with shipping and customs fees off of the DHGate website. When they arrived they were in terrible condition.
I sent an email to DHGate regarding this and NO ONE responded.
I will not use DHGate again, and I will tell all my friends to buy somewhere else, like Ebay...
Product ordering was simple. Product arrived faster than expected. Billing went smoothly (except VISA blocked my account thinking it was an invalid charge until I returned their call). Product not perfect, but do-able.
It was easy to register.And I was update by email of the status of my order being processed. Looking forward to doing more business with this company.
Thanks BL
Everything went well the site as well as sellers kept me abreast every step of the way in completing my order.
My experience was very good. I was pleased.
Recommend the site.
Very happy with the service, quality and promptness of delivery.
P. O.#*******878
Received 1 battery that don't work. I tried to contact seller they want me to send battery back. Shipping back cost more than battery is worth.
I would even be happy to get $6.00 credit that's what I priced one over here for before shipping. Tried to do after sales dispute. Cannot get nothing to work right sending evidence etc. to work. What's the point of ordering through DHGATE to save money if you get defective item, and can't get it resolved easy. Its set up for the seller not the buyer. Don't know if I will use Dhgate again I'm very upset!
I already sent this message one month ago to the DHGate support, but I received no answer:
Subject: Order Number: *******425
Hello
My order was for 20 LED lamps, type E14, Warm White.
In the package I received, 6 lamps are E27 type instead of E14, and 2 lamps are E14 but Cold white instead of Warm White.
So, on a total of 20 lamps, 8 are wrong type.
I can send you a photo of the wrong type lamps, or send you back the wrong lamps, but at your expenses.
Please let me know how to solve the issue:
Thanks and best regards,
Francesco Bandini
The e-mail box simbol should be bigger so you don't miss it. The where a few questions about the order to answer,
Great service! Fast and no complications! :) and the product has very good quality. I can warm recommended.
Compre diversos productos desde chile a CHINA. Tenia cero confianza, y debo decir que resulto todo bien. Los productos llegaron en el tiempo que ellos estimaron y a la puerta de mi casa.
Quede feliz con la experiencia.
Mil Gracias
Very high quality material and very well made. I ordered a size 6 and the dress fit perfect EXCEPT the dress has a high neck line and it is so tight it digs into my neck and I can't breath. I am a small build so I think it was an error when making it. I am trying to find a seamstress to fix it now but it won't be easy.
I received am rolling rack that did not have all the parts requested another one none received as of this date
Please advise
I am sorry to say that I am frustrated with the business mtled8 they will not communicate with me and my order has an invalid tracking number. It has been since June 6th. That I placed my order and still no product has been received.
*******414 order number. Thank you
Ms
We have been dealing with DHGate for a while now, and have had excellent service. Products are always as described, and we will continue dealing with them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members