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DHgate
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dhgate.com
Canada
1 review
0 helpful votes
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DHgate - Great Products and Customer Service
January 1, 2017

Items are as described and quick shipping. All the questions I had were quickly answered. Overall Great Site!

Date of experience: December 30, 2016
Australia
1 review
0 helpful votes
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Excellent communication with seller and website. Able to track purchase the entire time. Highly recommend.

Date of experience: August 2, 2014
Australia
1 review
0 helpful votes
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Very happy customer
September 4, 2016

So thrilled with the product I purchased, communication and postage to Australia was very good too. Would definitely recommend.

Date of experience: September 2, 2016
Canada
1 review
0 helpful votes
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Excellent transaction
August 7, 2016

Good price, excellent communication by seller, and item came quickly exactly as advertised with free shipping.

Date of experience: August 5, 2016
Italy
1 review
0 helpful votes
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The best
September 2, 2017

You couldnt ask for a better company. Always trackable. I enjoy my online shopping experience with dhgate

Date of experience: August 31, 2017
Texas
2 reviews
0 helpful votes
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Great customer service
April 18, 2017

Great customer service satisfaction, I have enjoyed my experience with dhgate so far and look forward to future business

Date of experience: April 18, 2017
Sri Lanka
1 review
0 helpful votes
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Excellent Service
April 19, 2017

I am a bulk purchaser from DHgate and all the packages were delivered without any delay or getting lost.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Awesome
January 3, 2017

Received my item super quick customer service is excellent one thing needs improve refunds other than that highly recommendable.

Date of experience: January 2, 2017
Louisiana
1 review
0 helpful votes
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Great experience
January 3, 2017

Wonderful experience, great products, always as described, easy contact with sellers and customer service, fast responses

Date of experience: January 3, 2017
Alabama
1 review
0 helpful votes
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PERFECT
January 2, 2017

Everything i have ordered has came and is perfect condition so far will be making tons of orders in the future :)

Date of experience: January 2, 2017
GB
1 review
0 helpful votes
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Easy, fast, reliable
May 5, 2021

Easier to use than eBay and half the price! Buyer protection, brilliant app, excellent website. What more could you want.

Date of experience: January 1, 2017
India
1 review
0 helpful votes
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Great shopping
December 28, 2016

All items purchased are of acceptable quality. Dispute handling was very good. Communication were handled with quick response.

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
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1st Time
January 1, 2017

Looking for a new Ali-Express, found this one, got the product super quick.
No problems yet, will use again.

Date of experience: December 30, 2016
California
1 review
1 helpful vote
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We purchased soccer shoes from the site and they started to fall apart after 1 user. Do not waste your money, complete scam.

Date of experience: November 6, 2019
Turkey
1 review
0 helpful votes
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Trust
April 18, 2017

I trusted dhgate but shipping process can be better we are getting trackable dhl number after 3 4 days.

Date of experience: April 18, 2017
New Zealand
1 review
1 helpful vote
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Fake site
August 5, 2020

Terrible service. Did not receive the ordered item worth 500 dollars and no refund. Will never ever come back to this awful website

Date of experience: August 5, 2020
DHgate C. DHgate Rep
over a year old

Hi Hossein,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

You can also contact our customer service directly with more details like the order number, or your account information through this link:

https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Canada
2 reviews
9 helpful votes
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There is a great collection of products at very low prices and most are shipped across the world for free!

Date of experience: February 23, 2018
DHgate C. DHgate Rep
over a year old

Hi Chris,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

GB
1 review
0 helpful votes
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Excellent shopping
August 4, 2016

Very good with shopping. In this site got just about everything you need at cheap prices will continue. To shop on dhgate

Date of experience: August 4, 2016
France
1 review
0 helpful votes
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Good site for wholesale items. Just be careful of what you buy and from which seller! Experience helps.

Date of experience: September 9, 2017
AE
1 review
0 helpful votes
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Good product and excellent service.
January 9, 2017

Satisfied with all purchases made through DHGate. THanks for the excellent pre and post sale services.

Date of experience: January 8, 2017
DHgate C. DHgate Rep
over a year old

Hi Imteyaz,

Thanks for your feedback. The delivery time of the order will depend on the courier that you have selected when making a purchase. If you need the items sooner, we suggest that you use an express courier such as DHL, UPS or FedEx so that you will get the items fast.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Overview

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583
+632