So far it has been a good experience. You have to be careful with certain sellers, see the reputation
Happy with items. Shipping was fast & all appears to be well made. My only complaint is the packaging, which came partially crushed.
Extremely fast shipping with surprising item quality! DHGate is by far the best wholesale website out there!
Ordered jawbreaker yellow top black bottom received white and red glasses.
Seller has not responded to any of my messages re this.
The platform allows for me to buy products very efficiently that usually arrive in a reasonable amount of time.
Bought a pair of shoes off here on 1/28/16 now it is 2/16/16 still have yet to hear anything from anyone
Hi Garrett!
We do understand how concerning this is, we'll be here to help you. Please provide us with your order number so we can check your order status and provide the resolution for your concern.
Riane
DHgate
Don't bother, this website is just a big scam, they wont ever ship your items and the sellers never respond
Hi Adil B.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Very Slow service, but okay for most parts. A lot of sellers are not reliable, so need to choose them carefully
Hi Priya,
Can you elaborate more on your statement about slow service please that way we can get feedback from you? For our sellers we suggest that you select merchants with high positive feedback score as well as high number of transactions. Not a problem as well since we have Buyer Protection program, when you make a payment for your order your money will not be released to your seller directly. This will only be given to your seller once you have confirmed the delivery of the goods. Please make sure to contact us within 7 days since the delivery of the items if you have issues with it so that we can immediately assist you in resolving the issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have had a very good experience but am having issues with one seller which hopefully will be resolved by 11. 22. 16
I was a bit apprehensive about the process of purchasing through DHgate, but everything went exactly as advertised. I'll certainly shop here again!
People in live chat customer service are very helpful and know they way around. Thank you for your help.
The only bad thing is, i should find them earlier!
Hundreds of quality items, prompt sellers, unbeatable prices!
DHgate is an awesome site. They do a great job! Tips are helpful when using this website so thankful for that!
Very disappointed with my purchase of 3 piece trouser suit. Material awful not what I expected could have done better going to Primark.
App works great. Every item bought to date received, and matched description. Competitive pricing. Good experiences!
Plenty of great items and everything I've ordered has been as described but often taking over a month to arrive.
Low prices, perfect service, punctual assistance, good quality of products, so everything is excellent
Hi Claudio!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I would just like to say Dhgate is one of the most professional site out there. Great Customer Service
Hi Gert,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Beijing, Beijing, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com