DHgateReviews 6,946

This was the worst purchase ever from DH gate as the product did not operate as it was advertised and flew off into the distance to be lost in dense rainforest. The seller and DH gate have NOT been very unhelpful and it was an expensive waste of time. I would warn everyone not to use this site as they sell defective products with no backup service.

And now that they have contacted me and supplied me with a link to the complaints section of their website... The site won't allow me to upload the mandatorily image before I can submit my complaint.

DO NOT BUY FROM DHgate! THE SELLER ask for over 400.00 for shipping after the ad said free shipping. I put in a refund request and the seller turned it down, promise to give me free gifts if I would just pay the extra shipping. DHgate has done nothing to help. They still allow the seller to keep the free shipping ad. Even after DHgate agreed that the ad said free shipping. THE SELLER WILL GIVE YOU A BAD SHIPPING NUMBERS. After you find out that the number is bad, They will give you another shipping number after 10 days. That new number makes the refund process start all over. DHgate customer service does nothing but tell you what you want to here. I am trying to get Master Card to stop doing business with them. Everyone needs to call there credit card company and report them, put them out of bussiness.

I had cancelled my order after I received calls from the manufacturer in China. My conversations with them made me uncomfortable buying my wedding dress from them. I verbalized and communicated via email through dhgate that i wished to cancel my order. The first dress arrived 3 weeks later and after frustration trying to return it and the dress fit well I decided to keep it. I had clearly canceled the second dress. I then received a notice that they refused to cancel the order as they had already bought the material and started on the dress. This was not a custom dress and 4 weeks later. They also suggested I sell it here in the states and make money. The dress still arrived. I then again tried to return the dress and explained that this dress did not fit. Because I did not include a picture of myself in the dress which would reveal that my breast were more exposed than I am comfortable doing, I was not allowed to return the dress. Also, during the process I would explain why I wished to return the dress but the case was closed with little communication and before we could come to an agreement as to how to show the dress did not fit. This was with mediation through dhgate.

Some sellers are ok, but some sellers tell outright lies. They use copyrighted pictures to sell fake items. I know first hand, I was sold fake headphones as authentic LG headphones.

I bought a Gobi Parajumper jacket for $300 in December but ordered a small, and received a medium, and that's where the nightmare began. After I requested a replacement that they refused, I sent the jacket back for $37 (cheapest with no tracking) out of my pocket in hopes of at least getting $263 back. The jacket was returned 4 months later in April TO ME because it was left unclaimed by them. I again sent it back for $74 WITH tracking this time with correspondence with their resolution center, in which I knew they received the jacket, they claimed they would refund the $74 to my DHaccount in which they have not responded to my last 7 emails after they received the jacket. It is now June, half a year later and still nothing. So in all, I did receive a refund for the jacket but also spent $111 out of my own pocket in post office costs with NO jacket and a myriad of headaches and hassles with them. Safe yourself the hassle, STAY AWAY!

Wish I had checked reviews here before spending $200 on a dress from DHgate. I saw the vender had 99% positive reviews (that's crap). I believed it then, so I ordered a dress on April 22, paid extra for it to arrive in time for a military ball. They said it shipped on May 7th and would take no more than 2 weeks to get here. They gave me a tracking number, which never worked. I started emailing them after several attempts of trying to track my package, they kept telling me not to worry. It will be delivered soon. Well, the ball is tomorrow and here I am, no dress. So yesterday, the company finally gave me a working tracking #. The dress is still in China! I will be fighting for a refund now. And from the reviews I've read, that might be a hassle, but I will not let them get away with this bologna. Lesson learned, never order from Chinese wholesale sites again!

I ordered two LED mini moving head wash lights for DHgate and I quickly regretted it. The lights freak out all the time and hardly work. The colors of the two lights don't even come close to matching. The boxes they came in were disgusting. I chose the free shipping option and in checkout it said free shipping, when I got the bill in the mail they charged me an extra $30 for each light behind my back! I had no idea they did that until I received my light! And of course they only give you a very short time to return your items which made things difficult. They are a joke, I highly recommend not giving them any business at all.

I ordered LED bulbs, for track lighting. All the bulbs were wrong, not at all as described, and the seller insisted that it did "not understand" the problem. Their order form was vague and not understandable, which I'm sure contributed to the problem. The website rejected my photos of the wrong bulbs, would not take my complaint. The live chat person was courteous, but nothing came of all the chatting. Finally, they wanted to essentially go into arbitration, all for a $238 dollar order. They provided me with the worst buying experience of my web buying career, and I'm sure they are willing to provide you with yours. Pay more and go to a legitimate website, and avoid this inept store at all costs!

I ordered some razors on this site in December, with an expected arrival time of 2 weeks. It was end of January by time it arrived. I figured it came from someones family store in China, where $10 can buy you a cow. So I ignored the late delivery.

Fast forward to February, I made a similar order, twice as many razors, figuring they would arrive in March... well, June is next week and they still haven't arrived.

I contacted customer service and WOW, they will do absolutely nothing to help me. In fact, they were very very rude, saying if I don't help myself, I will lose my money and my item. They told me to contact my local post office, and then contact another post office which is cross town, then contact the seller with these long directions to file a claim.
[Have you ever been told to figure out your own shipping months after paying for a company to ship an item for you-I'm pretty sure that's unheard of]

Long story short, I did lose my money ($20) and my item because I suppose I did not "cooperate". It wasn't worth the hassle to do their job for them. I just considered this a loss and will purchase my razors from Amazon or my local CVS or Duane Reade.

Unfortunately I did not read reviews on DHgate before I ordered a $178.00 dress. The picture was the same as the dress offered by Dillards but, of course, for less money. I did receive the dress, apparently from Singapore, about the time that they said. It is VERY cheaply made. Instead of bead work that the picture showed, this dress has sequins that make it look like a Halloween costume. The actual dress material is also substandard but could have been OK for a one night wear. The hem is crooked and would have to be altered. Please do not use this company. My greed for a good price made me loose my reason... I should have known better. Read the other reviews! They also are very smart and make it impossible to return for a refund.

I ordered a dress from DHgate (bestoffer) March 28,2015. I'm just getting a replacement today May 25,2015. The bolero is too small, Beading is hanging off. They are just attached. The lace is not tack, it's hanging out. The collar is suppose to be rounded, one side is rounded the other size is squared. Now I got to pay someone else more money to fix this, or I'm not going to have a dress in time for my daughter's wedding. These people need to be STOPPED! I wished I had read the reviews before I ordered. I will NEVER order like this agsin. This was an important moment for me to have had to deal with this experience.

This was the WORST shopping experience I have ever had! I WILL NEVER SHOP WITH THIS COMPANY AGAIN! IT IS A SCAM! I bought 5 dresses from DH Gate. ALL OF THEM WERE MADE POORLY and NONE OF THEM LOOKED LIKE THE PICTURE ADVERTISED. This is false advertisement and also considered FRAUD. They send these dresses knowing that they have miss represented them and also knowing that the cost to send them back is more than the dress itself, then force the buyer to pay for the dress to be sent back. I wear a 12 and ordered a 12 to find out that their size 12 runs small. When I asked to return to get a 14, they would not do it. And offered me $3 for a $78 dress. I have tried to go through the process and they still did not offer to pay cost. Each time, they offered me less than what the dress was worth and I would have to pay the cost of return. I will NEVER do this again! It is a MAJOR Rip-off! The owner is Diane Wang should be ashamed of this operation!

I will never order from here again. I ordered a dress the other night it was plus size but they had all sizes listed up to size 24. The day after I ordered it the seller messaged me that bc it's plus size I need to pay $40 more... Where are earth is that ok? The price is the price you cannot changed said price after someone pays for it. So now I wait for them to credit my card major bull crap I am trying to buy a dress for my wedding and now my money is tied up til the return it!

I chose the seller PerfectOnine who's website states they pay for all return shipping, but that's a LIE! The seller sent me a wedding dress did not look like the pictured dress. There were holes in the layered tulle fabric, the beads & sequins are falling off. The upper portion of the dress was supposed to be an intricate beaded design but the seller had beaded patches sewn on the tulle material.
I followed the return/refund procedure but it was obvious the mediator was working for the seller. Despite the seller's website saying it pays for return shipping the mediator wanted me to pay for return shipping then be reimbursed. They advised me not to use a tracking with "LC" that's the required customs form for USPS! It was never explained how I would be reimbursed for shipping. I filed a complaint with my bank & they were able to secure my refund.
FYI... once you submit a request for return/refund you cannot leave a comment about the seller. Since my order was "cancelled" in order to refund my money I cannot leave a comment on the seller's website to warn others. So don't trust the feedback, because you may not be seeing the true picture.