Joycelyn O.

I bought the red dress on the right from Tidebuy on Feb 1st 2018. They sent me the wrong dress and the wrong color. I tried to contact them for 2 weeks to return the dress. I was told to send pictures of the dress. A week later they recieved pictures Feb. 28th. I was told to keep the dress and they would give me $60 of my refund back. I said no I do not want the dress, I wanted my money in full. I was told my refund would be given to me. I mailed the dress to their company in California called ECPL- AA Returns. I contact Tidebuy with my tracking number to be told that I would be charging me for the initial shipping, which was advertised as FREE SHIPPING. AFTER THEY RECEIVED THE DRESS No one is answering my emails and I have not recieved a refund Today is March 22.
I been instructed to notify the Attorney General and the Better Busniess. What I need is for future customers of
Tidebuy to understand. They get your money in a split second but to get your money back, they act like you took something from them. Im prepared to get the word out and fight this to the end. I am done ordering online.

I just want my refund. I cant believe these people. I sent my package to where they told me to send it. They have given me the run away for 4 months. Now they cant find my package. Now they have forbidden me on their site. Its ok because they will lose alot more money than I have. I will tell everyone not to buy any thing from them. All they had to do was return my money back. This was the original email sent to me. Sent from my T-Mobile 4G LTE Device
Sent from my T-Mobile 4G LTE Device
-------- Original message --------
From: wulili <*******@hotmail.com>
Date: 12/8/2015 7:00 PM (GMT-06:00)
To: *******@aol.com
Subject: return +MM**************

Hello,

This is the shipping address you can return the order:

Yang Xing

Room281, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China

Phone, *******6980

1, please send us by post office or registered mail, and email us the tracking no. After the shippment.

2, Please put your RMA number on the pacakeg(RMA number = MM**************+ 1209)

3, we will send you the refund after we get the package and the refund does not include the shipping fee we provide for the shipment.

4It usually takes 15-40 days for the package to arrive chinaplease wait patiently

-------- Original message --------From: wulili <*******@hotmail.com> Date: 12/8/2015 7:00 PM (GMT-06:00) To: *******@aol.com Subject: return +MM************** Hello, this is the shipping address you can return the order: Yang Xing Room281, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China phone, *******6980 1, please send us by post office or registered mail, and email us the tracking no. After the shippment. 2, Please put your RMA number on the pacakeg(RMA number = MM**************+ 1209) 3, we will send you the refund after we get the package and the refund does not include the shipping fee we provide for the shipment. 4It usually takes 15-40 days for the package to arrive chinaplease wait patiently

I have done all that, I will never shop with them again

I ordered a dress from DHgate (bestoffer) March 28,2015. I'm just getting a replacement today May 25,2015. The bolero is too small, Beading is hanging off. They are just attached. The lace is not tack, it's hanging out. The collar is suppose to be rounded, one side is rounded the other size is squared. Now I got to pay someone else more money to fix this, or I'm not going to have a dress in time for my daughter's wedding. These people need to be STOPPED! I wished I had read the reviews before I ordered. I will NEVER order like this agsin. This was an important moment for me to have had to deal with this experience.