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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I ordered items for my business. They arrived in a timely manner considering they are traveling internationally. The items were well packaged, and arrived in good condition. The items were as described. Very pleased with the interaction.
Fantastic place to shop, great service and so far the sellers have been amazing. All the products that we have received have been delivered in great order and are good quality. Thank you DHgate.
I was skeptical at first but the site is awesome! 100% the real deal! Shipping takes long sometimes but I've never had a bad experience with the site.
Good place to look for low priced deals, some sellers are better than other sellers. You just have to watch and not buy anything sketchy
Perfect... great prices... Great service... 5 thumbs up
I have ordered a part for my gun, and I have received it in just 2 weeks and product seems to be of good facture.
I would just like to say Dhgate is one of the most professional site out there. Great Customer Service
Have bought twice on the site and its awesome to see that the goods arrived faster than scheduled. Dhgate remains my favorite online shopping site
Hi Ludovic,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I've been using DHgate for quite some time now to by water pipes and pipes and tobacco grinders and such, and have been very happy. Things get shipped from China so it takes awhile to get here to the States but still an amazing value.
Compliments site well done excellent deals, traceable and safe delivery and purchase is fantastic, the products are good, communications with the sellers are good, and the payments are monitored.
Hi Viano!
Thank you for your positive review! We are happy to know you had a great experience with us. We are looking forward to your future purchases.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
My order was excellent quality and delivered in the window promised. Great experience and a quality item, thank you :)
Hi Michael!
Thank you for your positive review. We are glad to know you are happy with the item you have received. We are looking forward to doing more business with you.
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I ordered a pair of shoes from DHgate which took about a month to get here. Throughout the whole process, the seller was communicative and I was able to easily navigate the site to find tracking details and order details.
All my order was delivered on time and there was no damage all goods was intact.
Hi MacDonald!
Thank you for your positive review! We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
I love this sight can't believe the deals I get you guys are great
Hi Brendan!
Thank you for your positive review! We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
> Great range of products to choose from.
> Good communication from sellers (in most cases).
> Only downside is that Paypal is not an option for payment.
Sales company that takes care of the quality of the service in the shipments and quality of the products shown on the web
Hi David!
Thank you for your positive review! We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Great jersey! Excellent service! Shipping takes a bit but well worth the wait. Will be purchasing more jerseys in the future. A+++++++
Perfect Hitachi clone, working wery well
Only two speed, but it does the job!
No problems with the delivery
Everything fast and clear, thank you! The dispute was because of a broken zipper, after i showed the custom support the billing they refunded me!
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
Hi Gert,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com