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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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First Time Purchases
January 6, 2017

I ordered items for my business. They arrived in a timely manner considering they are traveling internationally. The items were well packaged, and arrived in good condition. The items were as described. Very pleased with the interaction.

Date of experience: January 5, 2017
China
1 review
0 helpful votes
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Great Place To Shop
January 10, 2017

Fantastic place to shop, great service and so far the sellers have been amazing. All the products that we have received have been delivered in great order and are good quality. Thank you DHgate.

Date of experience: January 5, 2017
Michigan
1 review
0 helpful votes
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Legit
January 5, 2017

I was skeptical at first but the site is awesome! 100% the real deal! Shipping takes long sometimes but I've never had a bad experience with the site.

Date of experience: January 5, 2017
Ohio
1 review
0 helpful votes
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Dhgate
February 17, 2021

Good place to look for low priced deals, some sellers are better than other sellers. You just have to watch and not buy anything sketchy

Date of experience: January 5, 2017
Illinois
1 review
0 helpful votes
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Wonderful
January 5, 2017

Perfect... great prices... Great service... 5 thumbs up

Date of experience: January 5, 2017
France
1 review
0 helpful votes
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Very satisfied
January 5, 2017

I have ordered a part for my gun, and I have received it in just 2 weeks and product seems to be of good facture.

Date of experience: January 5, 2017
South Africa
1 review
0 helpful votes
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Dhgate Professional and trustworthy
January 5, 2017

I would just like to say Dhgate is one of the most professional site out there. Great Customer Service

Date of experience: January 4, 2017
DHgate C. — DHgate Rep
over a year old

Hi Gert,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Mauritius
1 review
0 helpful votes
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Always on time
January 4, 2017

Have bought twice on the site and its awesome to see that the goods arrived faster than scheduled. Dhgate remains my favorite online shopping site

Date of experience: January 4, 2017
DHgate C. — DHgate Rep
over a year old

Hi Ludovic,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

Texas
1 review
0 helpful votes
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Great app
January 4, 2017

I've been using DHgate for quite some time now to by water pipes and pipes and tobacco grinders and such, and have been very happy. Things get shipped from China so it takes awhile to get here to the States but still an amazing value.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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I love DHgate.
February 17, 2021

Thanks for everything I order off your site. Best site in the world.

Date of experience: January 4, 2017
Italy
1 review
0 helpful votes
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DHgate
January 4, 2017

Compliments site well done excellent deals, traceable and safe delivery and purchase is fantastic, the products are good, communications with the sellers are good, and the payments are monitored.

Date of experience: January 4, 2017
DHgate C. — DHgate Rep
over a year old

Hi Viano!

Thank you for your positive review! We are happy to know you had a great experience with us. We are looking forward to your future purchases.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Texas
1 review
0 helpful votes
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Great shopping experience
January 4, 2017

My order was excellent quality and delivered in the window promised. Great experience and a quality item, thank you :)

Date of experience: January 4, 2017
DHgate C. — DHgate Rep
over a year old

Hi Michael!

Thank you for your positive review. We are glad to know you are happy with the item you have received. We are looking forward to doing more business with you.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Texas
1 review
0 helpful votes
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Shoes order
January 4, 2017

I ordered a pair of shoes from DHgate which took about a month to get here. Throughout the whole process, the seller was communicative and I was able to easily navigate the site to find tracking details and order details.

Date of experience: January 3, 2017
GB
1 review
0 helpful votes
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It was more than wonderful
January 3, 2017

All my order was delivered on time and there was no damage all goods was intact.

Date of experience: January 3, 2017
DHgate C. — DHgate Rep
over a year old

Hi MacDonald!

Thank you for your positive review! We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Tennessee
1 review
0 helpful votes
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Great
January 3, 2017

I love this sight can't believe the deals I get you guys are great

Date of experience: January 3, 2017
DHgate C. — DHgate Rep
over a year old

Hi Brendan!

Thank you for your positive review! We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

Australia
1 review
0 helpful votes
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Great shopping experience
January 3, 2017

> Great range of products to choose from.
> Good communication from sellers (in most cases).
> Only downside is that Paypal is not an option for payment.

Date of experience: January 3, 2017
Spain
1 review
0 helpful votes
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Profesional Seller
January 3, 2017

Sales company that takes care of the quality of the service in the shipments and quality of the products shown on the web

Date of experience: January 3, 2017
DHgate C. — DHgate Rep
over a year old

Hi David!

Thank you for your positive review! We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,

Samantha
Customer Service Center
DHgate.com

New York
1 review
0 helpful votes
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Chad Kelly Jersey
January 3, 2017

Great jersey! Excellent service! Shipping takes a bit but well worth the wait. Will be purchasing more jerseys in the future. A+++++++

Date of experience: January 3, 2017
Italy
1 review
0 helpful votes
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Perfet Hitachi clone
January 3, 2017

Perfect Hitachi clone, working wery well
Only two speed, but it does the job!
No problems with the delivery

Date of experience: January 3, 2017
Germany
1 review
0 helpful votes
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Perfect Dispute
January 3, 2017

Everything fast and clear, thank you! The dispute was because of a broken zipper, after i showed the custom support the billing they refunded me!

Date of experience: January 3, 2017