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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Watch's Review
January 6, 2017

Good item, quite fast shipping, good seller.
The site is very comprehensive and full of cheap objects

Date of experience: January 6, 2017
Canada
1 review
0 helpful votes
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$500 in store $100 online
January 6, 2017

Got formal dress.It was delivered to middle of Canada earlier than expected. Required minor changes like hemming. They left it super long and I am tall. I removed the boning from the bodice as with the style of the dress my bra was all that I needed. It was completely lined with beautiful seams inside. I would have given 5 stars but for two reasons. The dress I Googled from the store dress I liked and while the style and size was correct the fabric was different. Lighter in color or cheaper to the feel. But only I know that! How ever as expensive as weddings are 100. Over 500.00 no contest. Perhaps the designer gown has a patent on his fabric? The second issue was the dress arrived and they used a different delivery than stated on the order and I dI'd not start looking for it until an attempted delivery was already made! A bit diconcerting especially if I had not located it. End of the day I would order again!

Date of experience: January 6, 2017
NL
1 review
0 helpful votes
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DHgate is the best place to shop!
January 6, 2017

I ordered for the first time on DHgate and everything went smooth. Paying for my product and shipping time. I can pay with my dutch bankaccount safely using iDeal and the next day my order was shipped by the seller. 2 weeks later I got it at home well packaged and in perfect condition. And I was able to track my order the whole time! I will surely order more from DHgate! Amazing prices and amazing products.

Date of experience: January 6, 2017
Australia
1 review
0 helpful votes
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Great!
January 6, 2017

I was sceptical at first but I've had mostly excellent experiences. I have my favourite sellers whom I trust and communicate with weekly

Date of experience: January 6, 2017
Texas
1 review
0 helpful votes
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Getting goods at affordable prices.
January 6, 2017

I could find in this website soccer jerseys of good quality. I would like sellers can offer more choices of jerseys in real US sizes, and also give more accurate tracking information.

Date of experience: January 6, 2017
Virginia
1 review
0 helpful votes
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Great App
May 5, 2021

Love the app. Used it for 6 months. Bought $2000+ worth of items.

Date of experience: January 6, 2017
Connecticut
1 review
0 helpful votes
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Unhappy
January 8, 2017

I was suspended from eBay because of trademark violations. I thought your cosmetics were real? You should specifically state your products are not authentic. I want a refund.

Date of experience: January 6, 2017
New Jersey
1 review
0 helpful votes
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Lymmia is best seller on DHGate
January 6, 2017

I have been doing business with Lymmia for 5-6 years and have always been very well taken care of. Always a pleasure! Wish more sellers would be as forthcoming and honest.

Date of experience: January 6, 2017
North Macedonia
1 review
0 helpful votes
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Receiving packages
January 6, 2017

Sometimes I have problems with receiving the packages, when the delivery time expires I don't have guarantee anymore that my package will be delivered and I cannot open a dispute in the meantime. It is either the delivery time too short, or the guarantee does not cover the whole time frame of delivery.

I suggest you allow your sellers to be able to prolong the delivery time.

Date of experience: January 6, 2017
GB
1 review
0 helpful votes
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Amazing
January 6, 2017

Came in less than a week and fit perfectly, looks 1:1 except some minor faults but everything else is great

Date of experience: January 6, 2017
New Zealand
1 review
0 helpful votes
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Fantastic
January 9, 2017

DH Gate is a fantastic site which a great range of products at low pricing, you are notified every step. The site is easy to use and is the first one I go to for online shopping.

Date of experience: January 6, 2017
Sri Lanka
1 review
0 helpful votes
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Phone Cover Review
January 8, 2017

I got a phone cover as I ordered and I got it without any delay. But it was bit different from the one as it appeared on site.

Date of experience: January 6, 2017
Czechia
1 review
0 helpful votes
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Super
January 8, 2017

Im satisfied with this website and on-line shipping. Everythink came quickly, no damaged and the same as in picture. The sellers are very communicate and nice. The products are in best quality.

Date of experience: January 6, 2017
NL
1 review
0 helpful votes
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Good buy experience
January 8, 2017

With a few gaps in terms of communication/information the purchase was successful

Date of experience: January 6, 2017
Illinois
1 review
0 helpful votes
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Good
January 6, 2017

DHgate has been an amazing website to use. Though there has been mishaps the website is still my go to choice.

Date of experience: January 6, 2017
California
1 review
1 helpful vote
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DHgate has the same jerseys that you would pay over $130 for at retail stores for under $45. It's like ordering manufacturer direct. They even give you choices of different sellers to choose from, which offer different prices and shipping times. The down side is that these do mainly come from China, and can get held in customs sorting for a couple of weeks. Sometimes it only takes a few days to get through, though. Overall, really great site

Date of experience: January 5, 2017
Texas
1 review
0 helpful votes
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Service is great
January 6, 2017

I love this sight. The seller is great and responds quickly to me.

Date of experience: January 5, 2017
Washington
1 review
0 helpful votes
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I have ordered many glass pieces from dhgate and have always been impressed with the quality and service I receive. This seller is one of the best as well and will continue to make future purchases.

Date of experience: January 5, 2017
California
1 review
0 helpful votes
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I love this app. I buy so many quality items at a fraction of the price. Shipping is fast and they even reward you with coupons.

Date of experience: January 5, 2017
India
1 review
0 helpful votes
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Products as per expectations
January 6, 2017

Recieved product in good condition and good quality. Also received product on-time. Customer support helped me in tracking the items.

Date of experience: January 5, 2017