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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Good shipping times, what you see and read is what you get. Always good prices and ships to more countries than other sites
I was searching for an lcd display for my phone, at another site but by chance I found it on DHgate, I found all colors and less price, now DHgate is my preferred online shopping market always I find any product that I am searching.
Just trying to get resolution is a chore. Bought clothing and the sizes were more for children than adults. Very, very, small sizing! Try to return or exchange and the freight is more than the item cost. Seller refuses to pay for shipping even though their product was not as described. Don't buy clothing, you will just be throwing your money away.
I have purchased from DHgate a dozen or so times now. I am very happy with the quality of the products I've purchased. I didn't like the shipping time at first, but as i became more experienced with the site i started ordering Locally and shipping time has been cut down drastically. I'll be buying from DHgate for a long time!
It was really long and the website where we can follow the delivery is not really good
Hi Julien,
We are sorry to hear about your experience. The delivery time of the item will depend on the courier that you have selected when making a purchase. If you need the item sooner, we suggest that you use an express courier such as DHL, UPS or FedEx so that you will get the item fast.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
DhGate was sketchy at first but then I already bought 3 things! Very good website. Bought some yeezy replicas and some Adidas NMD replicas, all for a good deal. I recommend this website because most of the things are cheap
Love this site! Really easy to navigate and the products on here are amazoning. Lots to choose from at incredible price.
Received the item as expected. Took two weeks to arrive. Ive had orders arrive from DHgate in less than a week previously. Packaging was damaged but item was fine so Im satisfied.
Good product. Packing carefully. Just one concern that may you have other way send to Vietnam? Go with DHL, the custom charged me 55$... I don't like it...
I ordered a really big tall beautiful bong from this site for about $44 which for the price, made me skeptical and think that it would be some glass with a lot of imperfections. It took about 2 weeks to get to Canada and it was incredible! Tall and thick and hefty, the weight of it is great and it is so shiny. The first one was a gift but I loved it so much that I bought myself one as well
Dhgate is a great website to find cheap items in bulk but its just a platform for sellers to do business, they are actually who you need to make sure is legit. Aslong as you do your research you shouldn't have any problems on the site. I have bought multiple times and they all have been successful. Dhgate also has decent customer service if you need to dispute an order that the seller wont fix.
I ordered one goophone and i received. It took sometime because of custom related issue but finaly the product, i received and it is good, the seller is also helpfull and gave my all answers whatever i asked about the shipment.
So far I have had great experiences buying shoes off of DH Gate! The shoes are wonderful quality and I love them!
Great quality item at a very reasonable price, my son was delighted with his new football kit.
I bought 3 dresses costume made and every thing arrived fast and perfect
The companies they outsource the items from or who use their services are hurting the company as a whole. Because if you have terrible customer service with one of the other companies it could very well put a damper on the dh gate name itself.
Hi Joey,
Thanks for your feedback. We are certainly going to improve our services for customer satisfaction. Let us know if you have any issues with your orders so that we can immediately assist you in resolving it.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Item sent was not what was advertised and spend a month trying to resolve the situation. Every time I contacted them, I had to start over even though they told me that it resolved. Website is also difficult to work... pxs don't load, hard to retrieve messages, etc. A terrible all round experience.
Hi Alberto,
We are sorry to hear about your experience. We checked here and this transaction was already closed since 2016-12-29. For this case, we suggest that you contact the seller and ask them to send you a message stating "I agree to give you a refund of $**". Once done, please contact us back so that we can operate it for you. Since the transaction was already closed, we will be needing the merchant's confirmation in order for us to process the refund. In order for the photo to be successfully uploaded, please be sure to use a computer as your devices and google chrome as your browser since these are compatible with our website. Other browsers and devices do not support all the features on our site which cause issues. For your future reference, please be sure to file a dispute within 7 days since the delivery of the item if you have issues with it so that we can immediately assist you in resolving any issue.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I'd love if u had some more bongs under 25$ but the ones you have are nice it was fast and easy when I bought it
Excellent customer service, very happy with item. Had a question about my shipment within an hour customer service response with answers. Thank you
Have purchased 4 shoes in 3 months and DHGATE sellers have never failed. Shipping time and product quality is very satisfying. Will continue purchasing items from this site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori M,
I understand that you are concerned about your order, let me assist you. I can see that you have opened a dispute for this already, you did the right thing for this. After opening a case, your payment will be put on hold. It won't be released to the seller until the problem is solved. We will give your seller 5 days to accept your proposal. If your seller accepts it then we will facilitate your proposal. If your seller declined it. You can 'Request a Mediation' as soon as 5 days after opening a case. So that we will assign a Dispute Analyst to handle your case and either process a refund or replacement.
Rest assured that we still have your money on hold. It won't be released to the seller until the problem is solved.
Regards,
Johniel
Customer Service Center
DHgate.com