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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I used DHgate site and I don't regret it.
The price was the best and I had a very good impresion with service.
An item I have bought is exactly as described.
As stated in the title: Highly recommended.
Very good shopping and value for the money. Clothes, rev, audio. Some of producers normally don't selling in Europe so you can buy from DHgate. EXCELLENT
A great place to find great items, especially sneakers. Prices are good, the site ie easy to work with and there's lots of variety to choose from.
An extremely easy and user-friendly app with great prices available to everyone
I order a pair of inline skates I order since 9-16-16 and until 1-2-17 never received my items after close 40 or more messages to the vendor, he responded he can't track my items and pleased confirm to recived items so you can put a dispute and get you refund and I still waiting on it, and the costumer service they never respond your messages, I'm very disappointed and I can tell everyone be careful when you buy in this site...
Best place to buy things that don't need to be name brand for cheaper! Shipping honestly isn't that slow - on average I wait about 2.5 weeks and its free so I can't really complain!
Item was perfect and got it fast was also good quality will definitely be ordering again
Hi Richard,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Easy to buy, good buyer/payment protection, tracking service, helpful with disputes...
Aunque a veces fallan con el pedido, se hacen cargo del error y lo solucionan. De fiar. Los pedidos llegan antes del plazo marcado.
Shopping feels safe and secure, DHgate guarantees that you will get your item or full refund, I have done over $2000 worth of shopping and never had any problems
Product arrived in UK from China within a week. Good quality product for a fraction of the cost elsewhere.
Hi Stuart,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I liked the shoes. Symbol was mirror reverse on one shoe on one side. But you don't notice it from glancing. Good deal
The DHgate.com
Its very easy, good
And so cool
Im so happy
Thank you so much the DHgate.com
The DHgate.com
Its very easy, good
And so cool
Im so happy
Thank you so much the DHgate.com
Easy shopping without any problems, delays or any other issues. Item arrived on time, in a perfect condition. I will keep on buying from this site since the customer protection is so good and the variety of items is so big.
Great experience, highly recomended.
Just because you're buying something from china. I was concerned initially but as soon as I got my first package (a glass bong none-the-less!) in one piece my fears were soothed. The prices are unbeatable by any brick-and-mortar location. The only problem is people seem to have is they forget that what they ordered is coming ALL THE WAY from China and they get impatient and they want it now. Well thats the trade off; you pay less but you wait longer. If you're worried about scammers find the item you want from someone who has good reviews. That simple. They have a resolution process but I've never had to use it. They also dont release the money to the seller unless you say so or if you do nothing they give them your money after a certain time of no response on your part, so the seller doesn't get screwed over. Get it? It doesnt matter any way, the stuff always comes. The deals cant be beat and its always worth the wait.
I love getting shoes from DHgate but you have to be careful about the seller so I suggest you contact them. All my orders have been great! You get what you pay for, so the more it is the better :)
My products arrived faster than I expected and I'm very satisfied with them :)
Only took a few weeks, which is shorter than expected.
So far it has been a good experience. You have to be careful with certain sellers, see the reputation
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alberto,
We are sorry to hear about your experience. We checked here and this transaction was already closed since 2016-12-29. For this case, we suggest that you contact the seller and ask them to send you a message stating "I agree to give you a refund of $**". Once done, please contact us back so that we can operate it for you. Since the transaction was already closed, we will be needing the merchant's confirmation in order for us to process the refund. In order for the photo to be successfully uploaded, please be sure to use a computer as your devices and google chrome as your browser since these are compatible with our website. Other browsers and devices do not support all the features on our site which cause issues. For your future reference, please be sure to file a dispute within 7 days since the delivery of the item if you have issues with it so that we can immediately assist you in resolving any issue.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com