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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Thanks, site! Thank you, dear seller! You are very honest and nice person! I like your goods! Order *******
I received the package. But i had 66 to pay at DHL but as there was 106 clever cutter un the carton they come back to 4,19coins its still a bit expensive but it's not bat.
After already being 2 weeks late from the expected delivery date, No I was not happy the people lied to me about the product and only sent half of what I ordered and when I questioned him they laughed and said haha order another one. You do not need to carry any of that suppliers knock off phoney products. It was glass not quartz and it did not come with the carb cap like I was promised this was falsely advertised and I am beyond pissed. I use dh gate a lot almost for everything but this one bad experience ruined it for me and I will no longer use you guys cause nothing is being done about it. I will also tell all my friends to stop using it in fear the same might happen to them. I am also posting this same review on ur main site. I ordered a quartz banger with carb cap I got a piece of $#*! thin glass banger that looked like a 3 year old made it and no carb cap I asked about the product being glass or quartz and he swears its quartz but I'm not $#*!ed and when asked about the carb cap he said: oh you no order that lol you have order again... well why does it say carb cap included and why was I charged 16 something dollars this is bull $#*! and ruined dhgate for me forever the worst part is no-one will do anything
Hi Aaron,
I understand that you are not happy with the item you received, let me help you. In this case we suggest you to open an After-sale case. So that can assign a dispute analyst to help you get a refund or replacement.
Please follow the steps:
1) Log in to your DHGate account.
2) Go to My orders.
3) On the "Search Your Order" Enter the Order number.
4) Click the link "Open After-Sale Dispute" Under the Order Number. Please be reminded that you have 7 days to open an After-sale case from the date of delivery. We also suggest you to open it using a computer. If you have any further questions. We highly recommend you contact Customer Service through Online Chat as you'll receive instant assistance there. We are open 24/7 to help you with your concern:
Please click on the link to chat with us: http://www.dhgate.com/contact/contactUs.do
Regards,
Johniel
Customer Service Center
DHgate
I really had enjoyed doing business with you guys and i did not had any challenges with sellers, they were all nice and delivery time too was good.
I trust that you will continue to make DHgate my preferred online shopping site in 2017. May this New Year bring good health, success and prosperity to you.
I shop mainly from AliExpress, but I needed some accessories for my glass bong and luckily DH gate has plenty of them at an amazing price. The site is a bit slower, but overall a nice place for bargains.
Hi Enzo,
Thanks for your good feedback. We noticed that you left a 1 star rating. Do you have any issues with your orders? Let us know if you have concerns so that we can immediately assist you in resolving any issue.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Johniel
Customer Service Center
DHgate.com
Everything is fine! Thanks for the service! I like to make purchases on your website.It is very good that the sellers provide discounts on their goods. I liked that the shipping takes so long time.
This was my second transaction with purchasing product from Dhgate's website. The first was a horrific experience that spanned over a period of three months, two disputes, two cancellations, and eventually a full refund of my order amount. On the other hand, the second purchase took less than two weeks from initial communication with the seller, placing the order, and receiving it at my door. As a word of caution, take the extra time when selecting a merchant, and hope to do business with one as good as Merchant Coffulin. I won't bother giving out the merchant's name regarding my first experience, as his practices will eventually cause him to crash and burn.
I ordered an item from DHgate and I arrived in 2 weeks
I'm happy with the product that they send and the service was good
I wish I could understand them more when I was talking to them as they English was not the best because it's not their native language. That is why I gave 1 star less
But good company overall!
Great quality all around amazing easy fast shipping experience
I like the products and the site. It is fantastic! You can buy cheap products with good quality. Sellers are very friendly
Hi Victoria,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I like dhgate is a page with very cheap articles and I like it because they always sell the articles that I like so I have no words to explain it
Being in the US, I am usually reluctant to order from overseas because of shipping delays and such. I have had nothing but great experiences with DHgate so far! Fast shipping and items well packaged. I will definitely continue doing business with DHgate in the future, and will recommend them to friends.
Shoes came fast and were of decent quality. I would buy again. I do recommend for anyone looking for good shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darya,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com