On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love shopping DH Gate. I find quality name brand products for a lot less. It's the best! I highly recommend it.
It was actually a really great experience. Quite easy to buy and I was stunned by the quality of the jersey. It was 100% legit. Love it.
Nothing but the positive experience so far. Even a refund was handled very fast and satisfactory. Website is easy to use.
I find the site easy to navigate when looking for certain items. You can find just about anything you want but the best thing is the fast free shipping that's offered. I've been buying from DHgate for about 5 to 6 years and I love it.
For me HDgate become a solution of a problem that I had for while!
Name of the problem is: Skrill. Not many e-shops want to receive payment from this e-wallet service, but HDgate does! So I can buy stuff using Skrill or any other payment method. Thanks HDgate!
I sent a review for DHgate here for an item i ordered and paid extra for DHL 2-5 days delivery but it's a month now no news nor NO item received. DHgate answered through your website giving me a tracking no. I rang our local post office who informed me that the tracking no DHgate gave me is already successfully delivered and signed for in Cardiff. My address is very clear and millions miles away from Cardiff. I am wondering is this just a mistake or DHgate is not true and just fooling costumers?
I regularly buy from DHGATE and am a level 5 customer there
The sellers I buy from are usually honest and eager to please.
My only problem is with DHGate themselves for customer service.
If my problem is not in the dropdown box on the website then its too bad
Their 24 hour phone is offline and no contact is possible sigh
Tried talking to live help once. Soon worked out it was a robot and useless
Lucky for me most sellers on their website are A+
I heard that it sells on this site
I could buy things I wanted
Purchase was also easy
But I am happy that more items will increase
Good prices and nice choices. Good delivery faster on some orders. I like to buy on your internet site.
Do not trust other reviews of this HORRIBLE site. I'm sure these reviews are family members of the owner! This company truly sucks. They charge your credit card then hide behind the seller. 7 weeks after charging my card my order FINALLY arrived... nothing like the picture... poor quality, completely unsatisfied real customer. If this piece of crap outfit I purchased had come in a timely manner, I still would have purchased something else!
Hi Celeste!
Since you have not received your order, you can proceed in opening a dispute to request for a full refund or reshipment. Please use a desktop computer for you to successfully file the case.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Good contact sales, accounting for a little longer time payment, but a great time delivery. Cool offer.
I ordered a burgundy jumpsuit from dhgate and was surprised at how quickly I received it. The item was exactly as described and i love it!
First I was afraid, but I have contact in every moment with DHgate. I'm buying my 5 order and I don't have any problems since my first order. I am very happy. Thank you for your trust, and security at the time of making the payment. I would definitely recommend DHgate.
Dhgate has always been great from selection to customer service and of course unbeatable prices. This place is the definition of 1 shop stop!
I have been using the website for a while now and have very good experience with it.
Please follow these simple steps to always be in a good position to buy what you want:
Always contact the seller before buying an item. Wait for their response, and see how good their reply is.
Always check store credibility, especially checking user feedbacks on their products to gauge whether the store is good or not.
So easy...
I had a great experience and have with DH gate for a long time now. They are a trustworthy site and treats the customers right.
The best website ive bought clothing from, so cheap, easy, quick and simple just how i like it. The quality of the jersey was top of the range im very impressed. Will keep using this website!
Hi Sion!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
At first I was not sure to buy anything on it, but i eventually did and i did not regret, until now everything arrived and the products were how it were described.
I am very satisfied with the website and can gladly recommend you dhgate.
Hi David!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Samantha
Customer Service Center
DHgate.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cecille,
We have checked your order and we happen to notice that you have communicated with the seller about what your post office has informed you. It is good that you have done so since they can have this clarified for you.
We also noticed that you have already opened a dispute for the order. As of now, the seller is given 5 days to help you sort things out. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
Regards,
Riane
Customer Service Center
DHgate.com