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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Estoy muy contento de hacer negocios con DHGate.
Lo recomiendo 100% para todas las personas que quieren emprender un negocio.
I was very good for me to buy to dhgate this site is very trust and excellent. It is always a pleasur and that my favorite site
I use DHgate for buy goods i need and i found best price on internet. Seller are trustworthy and with buyer protection i can make order without hesitate.
Have had a great experience when doing business with DHGate. On time deliveries and ease of transactions
90% good there are some sellers advertising that just give you web links to buy instead these bad sellers must be removed always got a refund ifi have got one i have reported a few but more and more pop up. Happy to keep using dhgate as i know it safe and my transactions are covered.
Generally good experience with DHGATE and the connected retailers.
When problems - the dealers connect and find a solution.
Hello. I made several orders on DHgate. Everything worked perfectly. The site offers me protection to shipment from the shipper.
Tip: to offer more discount coupons depending on a user's previous orders.
I highly recommend DHGATE best customer service ever :) it is a really good website to shop for your needs at an excellent price you can find almost anything in DHGATE.
All orders have been as advertised.
Sometimes postage can be slow, but that is expected and they are upfront with the expected delivery dates.
Hi Eddie,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I have shopped many times on dhgate.com and i had a wonderful experience with them. The customer support is very geniune and supportive. Till now i did not experienced any problem with dhgate. I got many coupons from them. U can buy any thing by seeing the reveiws of sellers with confidence.
I have a great experience on-line shopping with dhgate, i am satisfied with the seller's assistance and as well as dhgate's customer representative, i highly recommend DHGATE for everybody, i am very very satisfied and surely will purchase and order soon at DHGATE. Thank you very much and more power! Thank you DHGATE & seller...
Hi Paris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Liars. Be patient. Liars.
Do not order from this outfit. They take you're money and then don't deliver and pass the blame on their vendors
Hi Timothy,
The tracking number for this order is YD170277062YW and not 66122903306. We tracked this order and according to the tracking site, the parcel arrived at United States Airport on January 13. Here is the link for the tracking result: http://www.17track.net/en/track?nums=YD170277062YW
Please contact your post office and give them this tracking number YD170277062YW then ask when is the exact delivery date for this order since they are in charge for it right now. The estimated delivery date for this order is on March 11.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
Product was as described, delivered quickly.
Good Communication from seller, highly recommended.
Thank you from a happy customer.
Hi Gus,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Periodically I make purchases here for personal use and for business from different vendors, everything suits in principle. Fast delivery and transaction guarantee
This has been the worse experience ever. The website adds discounts to your products that the seller obviously doesn't see or accept. I have been trying to buy my wedding dress for weeks. My payment has cleared. But the seller still expects me to figure out how to pay them more. My dress should be here in a few weeks and it hasn't even been started. I don't expect my refund to go any better. Please do not pay attention to any of the positive reviews like I did. I thought it was worth the risk, but it isn't! Save yourself the trouble and stick to eBay. You'll be happy you did!
Hi J!
We apologize for the inconvenience this has caused you. For your concern, we noticed that your order is custom made. That could be the reason why the seller has asked for additional payment for your order. This could be because additional fabric or pieces for your dress so that they can make your dress to your specifications.
This is why we always recommend that you communicate with the seller first before you place an order. That way, you can clarify with them if you need additional payment for them to make your dress to your specifications. So that, if you disagree on the quotation they give you, you can negotiate with a different seller.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
By shopping with dhgate I have saved so much money. If you thoroughly look through their options, you can find amazing deals without the mark ups you get from middle men or retail.
Hi Jacob!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
The articles take too long to be delivered, on other platforms the delivery period is half or even less. Then you shop elsewhere. Matter of time.
Hi Lluis!
We apologize for the inconvenience this has caused you. For your concern, it would take time for an order to arrive to your country since it is from China. At the same, there are many factors to be considered regarding the shipping such us customs requirements, weather conditions and courier problems.
If you need an item faster, we also suggest that you choose the faster couriers such as DHL, FedEx, and UPS. It would cost more however, your order will be delivered to you sooner.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
Love the overall experience, wish shipping was faster but it is overseas so I understand, still love it and I'll still shop
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bryan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com