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DHgate
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DHgateReviews 6,946

2.7
dhgate.com

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
640
value
621
shipping
629
returns
508
quality
583

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Fast, accurate, good value
February 23, 2017

Very satisfied with my experience buying shoes through dhgate.com. The price was good, the shoes accurately described, and they came faster than I expected them to. Thanks.

Date of experience: February 23, 2017
DHgate C. DHgate Rep
over a year old

Hi Evan,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,
Sil
Customer Service Center
DHgate.com

Israel
1 review
1 helpful vote
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Excellent
February 23, 2017

Very good site, good custumer support.
Shipping and prices are great, the site load fast and work great on all browsers.

Date of experience: February 23, 2017
Spain
1 review
0 helpful votes
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DHgate
February 23, 2017

Dhgate is perfect. I am very happy with dhgate center. Thanks. Dhgate has all the items you are looking for to make your purchase.

Date of experience: February 23, 2017
Ireland
1 review
0 helpful votes
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Quality
February 23, 2017

Anything I have purchased from Suppliers from DH Gate has been quality products. Very happy with services and goods.

Date of experience: February 23, 2017
DHgate C. DHgate Rep
over a year old

Hi Anna!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha
Customer Service Center
DHgate.com

Hungary
1 review
1 helpful vote
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Dh gate
February 23, 2017

DGH gate all right, sometimes too little is complicating shopping and menu. I get too much email purchase, the sellers do not take seriously the quality, they can return costly

Date of experience: February 23, 2017
VE
1 review
1 helpful vote
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Amazing experience
February 23, 2017

Great experience, always looking forward to help, i been working over 2 years and i´m very pleased, responsible their conflict resolution center works fantastic

I feel very secure with dhgate

Date of experience: February 23, 2017
Croatia
1 review
1 helpful vote
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Good experience
February 23, 2017

I have had good experiences with DHgate so far. I am a new customer but I am happy with all my purchases so far. I will do business with them again for sure!

Date of experience: February 23, 2017
Bulgaria
1 review
1 helpful vote
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Nice shopping alternative.
February 23, 2017

DHgate is a good place to visit, if you are looking for a quick wholesale deal of any kind. Single purchases are also available on some items.

Date of experience: February 23, 2017
Germany
1 review
1 helpful vote
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Finding what I like
February 23, 2017

This is the place to find what you desire. Chat with your favourite shop. Tailormade products. Great shopping experience. And best price. Simply: Love it.

Date of experience: February 23, 2017
France
1 review
1 helpful vote
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Very good
February 23, 2017

I'm very surprise with the service quality on DHgate! Serious seller
I'm french and I received my shoes in 2 week via epacket

Date of experience: February 23, 2017
Latvia
1 review
0 helpful votes
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Great!
February 23, 2017

Everything was really great, quickly reply, give info. Give cupons. If item return then you can get also cupon back.

Date of experience: February 22, 2017
Malaysia
1 review
0 helpful votes
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Great Experienced!
February 23, 2017

Overall Experience Dealing With DHgate Is Satisfied! Communication Is Ok, Product Is So Far So Good(We Paid What We Get For), Site Browsing Is User Friendly, Many Promotional Products!

Date of experience: February 22, 2017
Florida
1 review
0 helpful votes
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Dhgate is a fantastic marketplace with giant selection. Great sellers and terrific safety. Never a thought of any malfeasance. #1!

Date of experience: February 22, 2017
Australia
1 review
0 helpful votes
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First Order!
February 22, 2017

Great Seller, Posted next day, item arrived in 2 weeks during lunar new year which surprised me, arrived safely, well packaged. Look forward to business in the future.

Date of experience: February 22, 2017
Washington
1 review
1 helpful vote
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I've ordered from over a dozen vendors represented by DHGate. As an escrow agent, DHGate insures that I have recourse if a vendor doesn't perform. I suppose this makes the vendors anxious to provide good service, as they always have for my orders. Through DHGate, I've been able to find items at very reasonable prices that otherwise were far too expensive, or simply not available.

Date of experience: February 22, 2017
Missouri
1 review
0 helpful votes
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GREAT
February 22, 2017

Very good shipping, and great quality item! The shipping was very fast. The item came in nice packaging and really was worth the money

Date of experience: February 22, 2017
NL
1 review
0 helpful votes
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Good prices and trusted sellers!
February 22, 2017

I am using DHgate to buy many products. In my experience DHgate is one of the cheapest wholesale sites of China. Also the customer support is very well.

Date of experience: February 22, 2017
GB
1 review
0 helpful votes
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Excellent
February 22, 2017

Easy to use site and very simple process to communicate with both sellers and DHGate staff.

My order was processed in the specified time and dispatched quickly, received with no issues whatsoever.

Date of experience: February 22, 2017
GB
1 review
1 helpful vote
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I Have been using dhgate as a private purchaser for many weeks and I am favourably impressed with the range of products and merchandisers available and the services such as delivery and communication etc with which I have been provided.

Date of experience: February 22, 2017
New Zealand
1 review
0 helpful votes
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Easy dealings
February 22, 2017

Dealing with DH Gate is easy and convenient. The product range I'm interested in is extensive. Communication and shipping is satisfactory. I prefer laptop over app however.

Date of experience: February 22, 2017