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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Very satisfied with my experience buying shoes through dhgate.com. The price was good, the shoes accurately described, and they came faster than I expected them to. Thanks.
Dhgate is perfect. I am very happy with dhgate center. Thanks. Dhgate has all the items you are looking for to make your purchase.
Anything I have purchased from Suppliers from DH Gate has been quality products. Very happy with services and goods.
Hi Anna!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
DGH gate all right, sometimes too little is complicating shopping and menu. I get too much email purchase, the sellers do not take seriously the quality, they can return costly
Great experience, always looking forward to help, i been working over 2 years and i´m very pleased, responsible their conflict resolution center works fantastic
I feel very secure with dhgate
I have had good experiences with DHgate so far. I am a new customer but I am happy with all my purchases so far. I will do business with them again for sure!
DHgate is a good place to visit, if you are looking for a quick wholesale deal of any kind. Single purchases are also available on some items.
This is the place to find what you desire. Chat with your favourite shop. Tailormade products. Great shopping experience. And best price. Simply: Love it.
Overall Experience Dealing With DHgate Is Satisfied! Communication Is Ok, Product Is So Far So Good(We Paid What We Get For), Site Browsing Is User Friendly, Many Promotional Products!
Dhgate is a fantastic marketplace with giant selection. Great sellers and terrific safety. Never a thought of any malfeasance. #1!
Great Seller, Posted next day, item arrived in 2 weeks during lunar new year which surprised me, arrived safely, well packaged. Look forward to business in the future.
I've ordered from over a dozen vendors represented by DHGate. As an escrow agent, DHGate insures that I have recourse if a vendor doesn't perform. I suppose this makes the vendors anxious to provide good service, as they always have for my orders. Through DHGate, I've been able to find items at very reasonable prices that otherwise were far too expensive, or simply not available.
I am using DHgate to buy many products. In my experience DHgate is one of the cheapest wholesale sites of China. Also the customer support is very well.
Easy to use site and very simple process to communicate with both sellers and DHGate staff.
My order was processed in the specified time and dispatched quickly, received with no issues whatsoever.
I Have been using dhgate as a private purchaser for many weeks and I am favourably impressed with the range of products and merchandisers available and the services such as delivery and communication etc with which I have been provided.
Dealing with DH Gate is easy and convenient. The product range I'm interested in is extensive. Communication and shipping is satisfactory. I prefer laptop over app however.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
Hi Evan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com