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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Best site ever. I'm always ordering things. Everyone is always nice and dhgate has your back it just takes time but they work as fast as possible to resolve any issues I'm a happy camper.
I got ripped of by this company. Ordered a silk sheets and got shipped cheap polyester sheets instead. When I reported the issue to the company, i've been given nothing but a run-around and no refund. Avoid them!
DHGATE works very hard to provide outstanding service and support.
I appreciate it very much their effort to continue to improve their services and support.
Hi Tanin,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DH gate allowed a seller to steal over $300 from my 13 year old. Terrible customer protection! The seller sent us the wrong type of electric scooter and it was defective. He acted like he was resolving the matter and gave us info to return product. He then stopped communicating. DH gate acted like they were assisting but ultimately blamed me for the process I followed. I was given a cell number and the guy I talked to admitted that there were multiple frauds occurring. These guys are allowing criminals to steal from people over their exchange.
Hi David,
We are sorry to hear about your experience. We checked here and this order was closed since 2016-06-03. We found here and you filed a dispute and you have reached an agreement with the seller to return the item for a replacement, however, you have not uploaded the return tracking number for the returned merchandise. Because of this, the dispute was released.
To set proper expectations, this issue is no longer under the Scopes of our After-sale Service. We suggest that you contact the seller again and reach an agreement for a refund (if you prefer this over a replacement), please ask the seller to send you a message stating "I agree to give you a refund of $***". Once the merchant sends you this message, please contact us back so that we can operate the refund for you.
If you still want to push through with the replacement, please ask the merchant for the tracking number so that we can track it from time to time. Please give the seller 48 hours to respond on your new message due to time difference, if the merchant does not respond within this time frame, please contact us back so that we can have the seller contacted for you.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
This place is a complete rip off. The sellers do not turn on their emails. The website is a maze that no one can figure out. If you email with customer service they do nothing. I ordered a jacket in Large and they put a false tag on a small and sent it to me and I tried to open a dispute, which is impossible. Went on live chat and have never heard back. I just want to return jacket and apparently that is going to be impossible. Such a cheat. Pay the extra $ and go to eBay or Amazon.
Hi Mary-Catherine!
We are sorry for the experience you had with your order. We looked into your order number and we noticed that the payment has already been released to the seller.
The best way for this to be sorted out is for you to continue to communicate with the seller. That way, you can reach an agreement with them.If you want your order to be refunded, you can contact your seller and if they agree on a refund, please ask them to leave a message for you saying "I agree in giving you a refund of $****." Once done, you can then send us a screenshot of the agreement you had so we can facilitate your refund. This is another way to have a refund without a dispute.
Moving forward, if you receive an item which was not as ordered, we would encourage you to contact us right away so that we can be able to assist you further in getting a refund or replacement of the item.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Samantha
Customer Service Center
DHgate.com
My shopping experience with dh gate has been quite good very good communication and all round service has been quite good
Hi Andrew,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
They canceled my order. I asked about the reason, I got the answer: "Janedy: I wish I could tell you more Reasons why the order was Identified high risk but we can not access to your information because there are informations That we are not allowed to know for your protection." I bought a coupon promotion, I asked him if I get the answer: "Janedy: Coupons will be returned as well. Please wait for it to reflect 1-2 working days." I received a coupon much lower than the one used previously. I asked the service when I get a coupon answer: "Jaycee: No, it will not longer $ 9 dollars, the coupon already sent back to your account with the amount of $ 2." Shop lying to customers. Jaycee lie, promised to send a notification to another department in this case and answer from 02/11/2017 me nothing written. Not recommended. They lie. They cheat. Very bad service.
Hi Robe,
We are sorry to hear about your experience. We checked your account and indeed the coupon that was returned by our system was only $2. According to our policy, if you used a coupon to pay for an order and the refund amount is less than the amount of the coupon used, we will send a new coupon to the buyer which is equal to the refund amount. You can check this link for more details about coupon usage: http://help.dhgate.com/help/buyerhelpen.php?artid=9ACCB34ACB43A451E0400A0AD50A130F&catid=2305#help_php-searchmiddel-3
We checked the order and it was cancelled as it did not pass the verification process. This process is for us to ensure that the transaction is safe and secure from fraud. We apologized for the promise made to you by our colleagues, we will try to request for a $5 coupon from you from our team for the inconvenience this issue had caused you. The updates will normally be given by our team within 48 working hours, as soon as we get it, we will surely have you notified for the update in your inbox.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I emailed this company 5 days ago some puma Ferrari shoes I want to buy (2 pair). The description they had written didn't match the picture or the product that I had previously bought from a store. A something felt a bit fishy about this deal. Anyhow I'm sill waiting on answer from them. So disappointing. I was willing to give DHGate a try as I really wanted these shoes. But if they cant answer an email, how can I be confident the product will even turn up on my doorstep. Anyone had similar experiences
Hi Kevin,
We are sorry to hear about your experience. If you have not placed an order for the item yet, we suggest that you place an order first so that the merchant will be alerted by our system about your inquiries. You can place an order by clicking the "buy it now" button in the item page and after that, you will be asked to enter your shipping address. Once done, you can click the "Save" button and click the DHgate logo at the left side of the page. You do not have to pay for the order yet, you just need to place an order so that the merchant will be notified.
Once you're done placing an order, please send a message to the seller again and give them 48 working hours to respond due to time difference. If the merchant does not respond within that time frame, you may contact us back so that we can have the merchant contacted by our Seller Team.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
I have purchased from DHgate twice so far and received great service both times. I would recommend this site.
Hi Cheryl!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I've bought a number of products from DHgate and as long as you're buying from a trusted seller you'll have a great experience. You can't beat the prices and although the shipping times can be a little long it's definitely worth it.
Hi Tim,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Fast responding site with helpful customer support. I bought there few items and everything was sent do me quite fast and without problems. Big recommendation
Hi Darius!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
Dhgate has impressed me with the ease of purchasing consumer goods from China. I have had little issues with purchasing aside from one accidental purchase that was easily resolved. The only advice I give is to check out the seller you are buying from as they are only using dhgate as a selling service: some sellers are more reliable than others. That being said, dhgate does a good job regulate who can and who cannot sell on the website.
Hi Will,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate has provided me with the best way to come into contact with the direct supplier. Their website design is so good that i am able to do my shopping with ease. Dhgate is also very reliable. They are able to make sure that i am able to receive my items and proper ones. My payment isnt even released until i confirm that the shipment has arrived. This was my original fear with ordering online.
Excellent Customer Service, Highly Recommended... Top Notch Website. Always Make Strides. Dhgate has been a marketplace I enjoy spending quality time and money.
My items arrived quickly and were exactly as described. The quality of the product was high and the follow-up from DH gate to ensure I was happy was very reassuring.
Hi Mia,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
GHgate is a company that does its job very well. Send orders to time and always are helpful if there are problems. I continued buying by that I am satisfied
Easy shopping. Lots of items. Great prices. Very glad to find all these items in one place. Shipping is surprisingly quick with updates given frequently. Very highly recommended to everyone.
I needed to source some products quickly and I had no trouble whatsoever getting the correct products, also the delivery to Australia was very quick to coincide with a deadline I was bound by and thankfully everything arrived with time to spare.
Cheers dhgate AAA+++
Has anyone bought wedding dresses on this website if so how was the quality and how long did it take for delivery thank you in advance
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jenn!
We do understand how upsetting this must be, we'll be here to help. We checked your order here and we can see that you have already requested for DHgate Mediation. At the moment, your case is being arbitrated by the analyst assigned to handle your case.
You can contact the analyst for more updates on your dispute at njdispute14@dhgate.com and use your order number as the subject.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com.
Regards,
Riane
Customer Service Center
DHgate.com