On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When you need something exactly as you've imagined it checking dhgate is definitely the best. Not only is their shipping not too long but the prices are reasonably good too.
The only problem is that a lot of items are available in bulk only which sucks when there's no one else selling the same item singularly.
My experience with DHgate was very positive. The item I purchased could no be found anywhere else. Not only that, the price was great! When I received what I ordered I was surprised by its quality. Overall a great experience I will shop at DHgate again.
Great deals best online website, good quality product, secured shipping, trustful sellers, thousands of products that's good quality for cheap prices.
SATISFECHO CON MIS COMPRAS.
EN ALGUN CASO HE CONTACTTADO CON LOS VENDEDORES PARA SOLUCIONAR ALGUN TEMA, Y NO TENGO QUEJAS.
SE PODRIAN MEJORAR LOS TIEMPOS DE ENTREGA EN LOS ENVIOS, ULTIMAMENTE ALGO EXTENSOS.
Things I've purchased from sellers aren't always the same as when they Arrive quality style and condition
So good girls suck my twinkie price so cheap can't be beat all the girls want my sausage and pickle because of it
DHGate is an aewsome place to buy. High quality, low price, very fast and so many different products! Anything you are looking for, you will find here.
Hi Thiago!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Samantha
Customer Service Center
DHgate.com
I've had an excellent experience with DHGate. They have a great assortment, amazing prices, and generally ship on time. While my specific shipping situation is usually an item going from China to the US, which can take a while, the products usually arrive within 3-4 weeks, which is within the delivery estimate. I usually buy blown glass products, for 50% the price that they would be at a brick and mortar store in the US. Love DHGate!
I've been shopping on DH GATE for almost 6 months now. I've bought and received some really awesome items. From makeup to purses. The sellers have been wonderful, answering all my questions and helping me along the way. I will continue to shop on DH GATE.
It is with great pleasure that I speak of the professionalism of DH, treats the consumer with great respect.
Good quality and fast shipping seller will respond fast. Watch are in good condition good quality. And purse I liked it.
Foi demais, recomendo. Produtos de qualidade, daora, melhor por esse cupom que to ganhando com a opinião que estou dando por aqui. Não sei do que se trata, mas tá massa.
I buy an emp that does not work. After many negotiations with Mr. Deng Jian Feng I decided to send him back to repair the unit. I sent them to the address given by him and after two months says it has not received and is not responding to my messages. The number tracking confirm that the package reached its destination. Now I'm with the money lost more that 200 dolars. What can i do to get my money back?
Hi Alex!
We checked your order and we can see that this was already closed. Also, there were no disputes opened by the time your order was still active. We want to set proper expectations that this is already beyond our After-sale Policy.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you.If they dont agree to refund you we cannot operate for you too.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Delete
Product was poor quality- had to pay myself for sending it back! - took 2 months with holidays in china- they don't return my money back- have to deal with my bank myself to refund me. Still don't have my money for the purchase made in December 2016.
Paid for shoes got piece of cardboard with black plastic on it and a shipping label on it no shoes. Refund agreement made.
Hi Janet!
Please proceed in opening a dispute to request for a full refund since you did not receive the item you have paid for.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
I ordered a giant teddy bear for 84$ and i got the confirmation number through email and everything and i got another email saying it couldn't be shipped without my payment. It was asking for another 84 dollars to finish processing. So i just cancelled my order and now i can't get a hold of anyone to get my money back
Ótimo relógio. Bonito como descrito. Vendedor muito atencioso e muito bomba de negócio. Envio rápido. Estou muito satisfeito.
Hi Osvaldo,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
All was great from beginning to the end. Easy to find items. Great look of the site. I can recommend this site to make any purchases.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lawrence!
Thank you for your feedback! Regarding your concern, you have the option to open a dispute if you are not satisfied with the item you receive. Also, before placing the order, we encourage our buyers to communicate with the seller since they are the supplier.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com