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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I ordered some shoes, paid for them. Then Hella hours go by and the seller said these are not for sale cancel your order (rude af) No I'm not canceling when you accepted my payment
and the seller purposely sent them to a different address in a different fn city! Do not buy anything from this fake rude pathetic seller.
Seller: lin_niceshoes
Handbagsxxx stole my money said he sent shoes to me come to find out dumb $#*! dude probably sent it to his self back to china I live in usa it won't let me upgrade photos
Hello Albert B,
Good day!
Thank you for contacting Dhgate about your concern regarding order, Let me help you.
Please provide us the order number so we can check and see what we can do to help you.
You can also contact us thru Dhgate live chat and provide us the order number.
Thank you.
Regards,
Joy
Customer Service Center
DHgate.com
I requested a refund. I never heard from the seller and the staff at dh gate continued to tell to contact the seller. I will never order from this company. It should be shut down for selling knock off products.
Hi Renita,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
[ATTN USER "sneakers_gggood"] UPDATE 19 October 2023: Right after i submit a review on DHGate listing, seller deleted listing, stating "Product not found". Trying to cover up? Now my review is on Sitejabber WITH full pictures and videos! BE CAREFUL OF THIS SELLER! My 1st negative review, I rarely give bad reviews. Bought US9, ordered on 18 September 2023, received box damaged, received shoe with US9 label but tried wearing it, it fits US7. Tried raised dispute to DHGate mediation WITH pictures, tried to upload video in DHGate app and web browser but failed! In the end, DHGate side with seller instead of buyer, claiming that my evidence is not valid BUT AT THE SAME TIME, quickly released payment to seller and closed immediately. One more thing, purchased using DHL delivery, received the parcel WITHOUT the DHL label! I paid more expensive delivery but seller use cheapest delivery service. Tried contacting seller but seller keeps denying. My first time shopping at DHGate AND WILL BE MY LAST TIME shopping from this seller and DHGate. Never ever going to buy anything from this seller AND ALSO DHGate ever again!
Hi Boy S.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
Very bad quality not as shown or described. The material looks like plastic with really poor finishing. Never ever think about buying from this company they charge you a lot for ver very cheap quality.
Hi Jeannette F.,
I'm sorry to hear that you received an item not as described. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
Don't buy from this Web site they do not deliver. There is no customer service to contact or anyone to talk too. Delivery date keeps changing so you can't dispute order or request refund. Site should be shut down. Let keep it American, people. If I can give it less than one star they earned a negative one.
Hello Cesar R.,
Good day!
We understand how you feel about your order 3751117694 which you haven't received. I'll be glad to assist you. Upon checking, I noticed that your order was still at customs since 2023-09-21 and the committed arrival time is 2023-11-10. If the item will not arrive by this date, you an open a dispute for your order. In the meantime, please keep communicating with the seller for real-time updates on your package.
Please contact us through Dhgate live chat or contact us through Facebook.
Regards,
Mich
Dhgate Customer Service
I used to order from dh gate without any issues but all of a sudden they put my account risk control, My credit card will not work and i can't place any orders, I have contacted customer service. They have not responded to any of my emails its says they have good customer service but don't believe it.
Hello Talmadge M.,
Good day!
We understand how you feel about not being able to pay due to risk issue. Let me help you.
Normally, the restriction made on your account was for security purposes. I recommend you to please upload your card photos with ONLY the first six and last 4 digits showing, and a picture of the other side of your card covering the CVV code and only your signature showing via this URL:
1. PC version: https://dg.dhgate.com/buyercertification/verificateforpay.do
2. Mobile Wap: https://m.dhgate.com/buyercertification/m/verificateforpay?client=wap
3. PC version and mobile Wap: https://dg.dhgate.com/buyercertification/verificate.do?st=3
After uploading your card photos, the feedback will be sent by our safety center team within 24-48 business hours and see the update in your payment verification page.
Please contact us through Dhgate live chat or contact us through Facebook.
Regards,
Mich
Dhgate Customer Service
I am a first time buyer, purchased a pair of shoes from the site and thereafter my account was closed for safety concerns and there is no way to reach dhgate as I can't even login to my account. I don't know where my package is and Customer Service is non existent.
Hello Pauline N.,
Good day!
We understand how you feel for not being able to access your Dhgate account. Let,me help you.
DHgate put a limitation in your Dhgate account to place an order. We can help you clear your account. Please provide us the card's photos, both back and front, showing the first six and last four digits of the card, and cover the CVV code. So we can escalate this so Dhgate can check and clear your account so you can place and pay the order. And also provide us with your email address.
Please contact us through Dhgate live chat or contact us through Facebook.
Regards,
Joy
Dhgate Customer Service
THIEVES! BUYER BEWARE! Back in June I ordered 3 bags from DHgate and never received anything from them! They took my money and even sent me a fraudulent tracking number. I emailed them time and time again and nothing! I will never order from these thieves again! Here is my receipt
Luxury bags
ORDER **************
Thank you for your purchase!
Hi Kimberly, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
Or View our store
Order summary
Luxury bag M******* Saintonge×1
$29.99
Luxury bag SIDE TRUNK HANDBAG M******* MONOGRAM×1
$29.99
Luxury bag M******* Vanity PM×1
$29.99
Subtotal $89.97
Discount
-$49.98
Shipping $0.00
Total
$39.99USD
You saved $49.98
Customer information
Shipping address
Hi Kimberly,
We apologize for the inconvenience this has caused you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I purchase a laser machine from DHgate and it was never received. I have requested a refund and they never respond. I file a new one every 2 days. Had to go to Chase and file a fraud claim. Do Not order anything from this company.
Hi Jerry,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Jean
Customer Service Center
DHgate.com
They sent invalid tracking number, never got the package seller stopped responding and DHGate doesn't have costumer service. I'll have to go to my credit card and have them fight the charge at this point. Scam!
Hi Gloria,
We apologize for the inconvenience this has caused you. Please send us your order number for us to check on its details, and we can provide proper assistance to you.
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Jean
Customer Service Center
DHgate.com"
I placed an order on December 31,2022 and the day after I began to get bank alerts letting me know that a an overseas entity was trying to access my account and alerts over my landline. I made my payment via PayPal. I have contacted them several times to let them know that I have not yet received my order and I get the same "canned" response. They want me to believe that my items are sitting in customs, but I have not received anything from customs letting me know that they have received the package or that there are any problems processing the package. As of today, September 27,2023, I have not received anything I ordered from DHgate.
Hi Bonnie S.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I understand your frustration regarding the item you received which is not as described. It would be best if you can provide the order number. In that way, I can check the status of your order and give you the best possible resolution.
If you have questions or concerns, please contact us through live chat or through Facebook: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service Center
DHgate.com
Cheap over priced junk, steer clear of this seller, they use deceptive advertising to sell cheap junk. If it sounds too good to be true, well don't be taken like I did. For what you'll pay on their site you can get here, Stateside for much less. If you want or need to return something you'll get to pay for that too! Oh BTW, here is picture of the electric blanket they sold me, it measures just under 5 feet by just under 2.3 feet, definitely not a "blanket".
Hi Michael S.,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
In 2018 I transferred money into my DHpay account in order to purchase items online from the DHgate platform. Since then, I have been unable to purchase items using the funds or even refund the money back to my personal account. When I tried, I have been given various nonsensical reasons by agents of DHgate. I have basically been robbed of my money ($281.69) by this DHgate platform.
Unless you want to be robbed of your money, I would never recommend this platform.
Hi Thato M.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I understand your frustration that you can't use your DHpay account in paying for your orders. To help you further, I created a report ID 33444 to convert your balance into rewards so you will be able to use it as payment. Kindly wait for an update within 2 business days.
If you have questions or concerns, please contact us through live chat or through Facebook: https://www.facebook.com/dhgate
Regards,
Mich
Customer Service Center
DHgate.com
Not only do they not answer questions but if there is a problem they they blame there vendors and will not help
Hi Robert W.,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
My account was closed after I placed an order. They stole over 200 from me and I had to report the theft to my sheriff
Hi Alexander M.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I understand your frustration that your account has been closed. I'll be glad to help you. May you please provide the screenshot of the system message showing that your account is closed, your card photos with ONLY the first six and last 4 digits showing, and a picture of the back of your card covering the CVV code and only your signature showing? In that way, I can create a report to help you remove your account restriction.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I've paid for 5 things from DHgate and only received 2. It's too bad because the products I did purchase, that were not expensive (<$30) were fine, arrived in good time and are good products. The cosmetic products I purchased were around $100 each and I NEVER RECEIVED them. I filed disputes, etc, etc but it's really difficult to communicate with anyone, and unfortunately I'm out a couple hundred dollars. So unfortunately, this site can't be trusted.
Hi Pamela S.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
I purchased a football shirt from this site, the money was deducted from my bank account and five days later and after no email confirmation of my order i decided to check my order.
There is no order number and no purchase history, and trying to get in touch with them is a joke.
Boycot big time
Hi col r.,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not receive a confirmation email, let me check and assist you. It is possible that you place your order using a guest account, don't worry, I can help you find it and I will be needing some details to help you. Can you give me the first 6 and the last 4 digits of the card that you used to pay, the item ordered, the order amount, and the date of purchase please so that I can check the transaction on our database and can retrieve your order. Your kind response is much appreciated.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience.
Regards,
Nena
Customer Service Center
DHgate.com
I didnt receive my order (package lost…) and the seller doesnt respond anymore. I want my money back, but the website doesnt work at all if you want to get money back. How do I get my money? Ordernr *******870
Hi Marco M.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It would be great if you completely provide your order number. In that way, I can check your order status and provide you the recent update of your package.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I bought 2 pair of "Carhartt" shorts for $100+ from seller (h6677). Their chart showed XXL as size 45ish (116cm). I'm a 38-40 in waist and these were too tight to wear. When I asked for a refund/return, they want me to pay shipping.They also offered 2 more pair for the price os shipping ($25). But, I doubt the XXXL size will fit, based on their size chart. They then offered $15 for shipping but, I have no use for shorts that don't fit and I don't want to pay more money for their mistake! When I said "no", they ghosted me.
Hi Glenn B.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you received an item with size not as described. It would be great if you completely provide your order number. In that way, I can check your order status and provide you the recent update of your package.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
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Hello Honey B,
Good day!
Thank you for contacting Dhgate about your concern regarding order. Let me help you.
I understand that you are not happy about the seller service. Let me help you.
Please file a dispute for you protection, and if the option is not available, please contact us thru DHgate live chat so we can help file a dispute for you.
If you have any questions, please let us know.
Regards,
Joy
Customer Service Center
DHgate.com