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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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Do not trust them, they will bill your credit card before you receive your item, no refund.
The refund claim page will not let you submit your claim, the submit button link is disabled. I lost $336. They charged my card before I received the item, then the seller sent an envelope to the wrong address just so he could get a bogus tracking number, I bought a bicycle, that weighs 35 KG, the tracking info from FEDEX shows a package{envelope} with a weight of 0.2 KG. This site is full of scammers, and runned by a company with no morals... Avoid it like a very contagious flu.
Don't ship from here because they will wait until you make a big order, then will take you money, close your account and send you nothing. Tracking numbers nor order numbers will work
Hi Toni sitejabber W.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
If you want to have a piece of mind do not buy from this site if you want to dispute anything the DHGATE ask their own questions and it will not allow you to submit your dispute. It is over month I have not got my order when I dispute and not receive my order they ask you for reason it does not allow you to provide your own reason DO NOT BUY FROM THIS SITE if you are not looking for problems. It is bad
Hi Reza H.,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I bought a bag. Did not receive it yet. Order no *******518. Why is that send 5 emails to the seller
Hi Urmil D.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It would be great if you completely provide your order number. In that way, I can check your order status and provide you the recent update of your package.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I have been waiting on tracking information since July 27,2023. DH gate has closed my account for safety concerns, I cannot log in using my email to communicate with the seller. I did see online that you have to communicate via Facebook, but the person asked for my debit card information to track my order. What legit company would ask for sensitive information that could lead to fraud. I honestly think I have been scammed
Hi Betty J.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that your account is closed for safety reasons. I'll be glad to help you. It is best to clearly provide the screenshot of the system message showing that your account is closed, your card photos with ONLY the first six and last 4 digits showing, and a picture of the back of your card covering the CVV code and only your signature showing. In that way, I can create a report to help you remove your account restriction.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
Dhgate sent me the wrong shoes.They looked nothing like the ones I ordered and they were defective.N
Hi Brian P.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It is best if you provide us with your order number. In that way, I can check your order status and give you the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
Back in may I picked 5 items to order from a decent seller, a day after, I was
Shocked to find out my order was rerouted another seller without my knowledge that had a cheap version of items I order to ship to me plus had charged my card for 600.! I had to report a fraud claim to my bank …
Over a month ago, I paid for an item
And was told it be shipped ASAP. It's
A month, never received it.I was given a run around 6 times was given
A false shipment &!tracking, non-exist
Today I canceled my order at seller,
Asked for refund and flat out denied!
The site tells me I have to attend a mediation with seller, if seller refuses
I will never get my money back!
When I check my account, all my credit card info, payment evidence
Was WIPED OUT. But I found out they kept my card info. In secret page.
Please pay attention to the photos!
Hi Fred K,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It is best if you provide us with your order number since the screenshots you attached were not so clear to read the details. In that way, I can check your order status and give you the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru DHgate official Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
It's counterfeit garbage. Don't waste your time or money. Both were a complete waste and zero money refunded. Don't bother.
Hi Nikki G.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It is best if you provide us with your order number. In that way, I can check your order status and give you the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
Their site will be out soon. I ordered over 200 dollars work of items and the sellers keep pushing the due date back. I never got my items I was told I would have all of my items by August 8,2023z I can't track anything. The sad part was this was some stuff for me kids for school. Highly disappointed. And will never order again. I will discourage anyone I can to save their money. You can't get a hood of anyone. The chat buttons don't work. Lesson learned. There just scamming
Hi Crystal C.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive your order. It is best if you provide us with your order number. In that way, I can check your order status and give you the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
Ordered a football shirt from here messaged the seller no reply click on the item saying not in stock now trie to report this everytime I try coincidence that there is a network error and no way to contact anyone avoid this company at all costs
Hi Carl S.,
Good day! This is Mich from DHgate.com Customer Service.
I'm sorry to hear that the seller is unresponsive regarding your order. I'm here to assist you. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I ordered a pair of shoes in the mail and they came in and looked good. I wrote the review as postive to the seller. Then I took off the tag and found red dye and orange dye on the wing. I scrubbed for an hour and it wasn't coming off. I finally contacted the seller and all he did was waste my time saying "did you try scrubbing it" after I told him I already scrubbed it for hours. Terrible experience and I would NEVER recommend buying from this website and app. Its not worth the risk
Hi Landow S.,
Good day! This is Mich from DHgate.com Customer Service.
I'm sorry to hear that you were having an issue with the item you received. I'm here to assist you. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I ordered an Vector robot and I never received it and when I went into my account to see if it when it was coming. I never got it and my account was deleted. They had no problem taking my money.
Hi Barbara B.,
Good day! This is Mich from DHgate.com Customer Service.
I'm sorry to hear that you did not receive your order and your account is closes. I'm here to assist you. It is best if you provide us with your order number or login email address. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I often visit this website to look for some deals on the products. They frequently give out juicy deals in the flash deals section.
And by the way I don't know if it's true that the majority of their deliveries happen in less than 72 hours, but my experience was exactly like that.
Hi Plastar P., We appreciate your comment. If you are interested in other items, please visit https://www.dhgate.com/?dspm=pcen.pd.logo.1.7RGEQV64Mp9yQyIHfXR1&resource_id
If you product doesn't arrive you don't get a refund I ordered a bunch of things with no problem but one item never came. According to their tracking it was delivered but no photo. Bottom line, it never came to my home and I still had to pay. A lot of money for no product. Do not buy from DHGate
Hi Kelly C,
Good day! This is Mich from DHgate.com Customer Service.
I'm sorry to hear that you did not receive your order. I'm here to assist you. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I ordered jeans and they never arrived! They are very slow but this order was months! I finally tracked down the package tracking info and the package arrived in the US on June 27th! The tracking stopped there! I contacted the seller and he told me the package was lost and he no longer carried the item. In other words he never had the item! I have not been able to reach since I got his message and DHGate will not allow me to file a claim! Stay away and save your hard earned $!
Hi James A.,
Good day! This is Mich from DHgate.com Customer Service.
I'm sorry to hear that your package was lost. I'm here to assist you. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I ordered a watch from these scam artists, and it arrived broken. I instantly messaged the seller, who ignored me at first. I messaged him a few more times until he finally told me to take it to get repaired! Obviously, this was ridiculous, however, as I had waited weeks for it to arrive, I took it to a watch mender. He told me that it was not worth fixing, as it would be cheaper to buy a new watch. I messaged the seller and he offered me a £2 money off voucher. I was obviously unhappy. I went through DhScam's dispute process (which always sides with the seller, because they get a cut of your money) and after send proof snd many many messages, I was given a £10 refund (which still has not been processed). This is only a very small amount of what I paid. I have tried to contact them on many occasions, and i'm now losing the will to live. I don't think that I will ever see my money again, as it seems that they are beyond the law and can do what ever they want. PLEASE STAY AWAY FROM THESE FRAUDSTERS!
Don't make the same mistake as me and thousands of others.
Hi Craig W,
Good day! This is Mich from DHgate.com Customer Service.
I understand how you feel for what happened to your order. If this happens to me, I'd feel frustrated as well. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
This company pulled a bait and switch on me, I purchased a umbrella sword and they shipped me a cheap umbrella with a baton in it, no sword paid over 100 dollars for something I didn't want. RIP OFF AND DISHONEST will never buy here again
Hi Edward K,
Good day! This is Mich from DHgate.com Customer Service.
I understand how you feel for what happened to your order and. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I have bought 2 items on this site and would highly discourage anyone from wasting your time and money. I disputed the quality of the item and went to DH gate disputing. They decided that I could get a full refund if I returned the item. Here's the catch...in order to get by $85 refund it would cost me $66 to send the item back to China via the post office. Such a scam! Honestly, do not waste your efforts on the DHgate site. The quality of merchandise is horrible. Nothing like the pictures on the website. They really should be shut down.
Hi Marianne S.,
Good day! This is Mich from DHgate.com Customer Service.
I understand how you feel for what happened to your order and wants a refund. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I have 5 different orders from DHGATE...all different sellers. NONE of my orders were at least decent... fake products, if you ask to return the item (i tried w different sellers) they will give you the biggest headache, forever to respond, impossible to contact customer service! In the end, if the seller finally agrees to pay for freight (some dont), you have to put more money on top of it, and the only reimburse you get is credit to buy more garbage in this company... please SAVE YOUR MONEY...even Aliexpress is mich better, at least you cam contact cistomer service and they can send you a shipping label at no cost to you.
Just so you understand how much money I lost:
- Paid 30 for a tshirt (piece of garbage...the pics they had is definitely not from the same tshirt, different colors, poor material) and the cost to send it back to china is 40 (which I have to pay to get credit w them...i dont want anything from dhgate anymore, not even for free)
- paid 130$ for runners, that came deffective, and the cost to send back from canada, is 90$ ( which again wont be refunded to me, will b applied as fcking credit)
- paid 70$ for sandals, came all squeezed and marked in the bag...the cost to send back to china is 80$ (I DONT WANT CREDIT, I WANT MY MONEY BACK) - at least this seller was kind enough to offer to send me something else that I chose at no cost, and keep the shoes... but thats it...only ONE seller that at least tried to help (still lost my money)...
All the rest is garbagw, sellers are SCAMMERS! They dont even reply to you and dhgate wont help either... donate your money to charity...
Hi Ana Paula K,
Good day! This is Mich from DHgate.com Customer Service.
I understand how you feel for what happened to your order. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
I ordered a product that I liked. Others liked it so I placed another order of the same item. They sent a variation of the order that clearly doesn't look the same. I have been going back a forth with the seller for almost a month now with no avail. They do not want to send the proper item ordered. I ordered 60 of the item. They have just now tried to negotiate sending me 45. What am I supposed to tell the other 15 people who ordered.
Beware they are overseas.
Hi Karen C.,
Good day! This is Mich from DHgate.com Customer Service.
I understand how you feel for what happened to your order. It is best if you provide us with your order number. In that way, I can check your order status and give you with the best possible resolution.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com
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Hi Bidou P.,
Good day! This is Mich from DHgate.com Customer Service.
I sincerely apologize for the inconvenience you've encountered. We strive to provide excellent service, and I'm sorry that we fell short of your expectations. We value your feedback and appreciate your patience. I recognize that you did not receive the item for your order. It would be great if you completely provide your order number. In that way, I can check your order status and provide you the recent update of your package.
If you have questions or concerns, please contact us through live chat or through Facebook or Instagram.
Regards,
Mich
Customer Service Center
DHgate.com