Designer Optics Reviews Summary
Designer Optics has a rating of 2.9 stars from 449 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Designer Optics most frequently mention and credit card. Designer Optics ranks 17th among Sunglasses sites.
I received my Versace 3186 Eyeglasses in black they are great! The lenses fog up a bit but they are nice other than that. Would recommend!
Exactly as ordered in perfect condition. No issues of any kind. FedEx was right on time for the predicted delivery date and packaging was well done.
Hello WT, We’d just like to thank you for taking the time to write this review about the product and our service. We’re very grateful for customers like you and hope you stick with us for years to come!
Order came in time and packaging was top notch and trust me ordering from them was one of the best decisions I made because I did not regret it.
Hello Precious, Thank you so much for your feedback, you made our day! Your opinion is valued greatly and it helps us maintain excellent
Standards of service to our customers. We look forward to serving you again soon!
Surprised me this shades fit on point nice case to carry for sure will be ordering another pair in the future
Hello Jose, Thank you for your feedback. We are happy to hear you had a positive experience. We look forward to serving you again soon!
I received my glasses, but they were made wrong. When I contacted them, I was told that lenses are non-refundable. My argument was this shouldn't apply when they make an error. I pursued it for a few months and as it stands now I have only the frames and I am out the full price. Better Business Bureau was no help. All they have to do is put the same prescription in every pair of glasses and keep making money. Don't waste your money. You may get what you ordered, but you also may not.
Hello Melinda! Thank you for reaching us, We deeply apologies for the inconvenience caused. As per our Company policy we are unable to process Return / Exchange or Refund for prescription glasses but we do provide option for verification of your lenses if you claim that they are not as per your Prescription, Our expert team from lab recheck your lenses with your prescription and If they detect any difference we redo your lenses and send it back to you. As prescription lenses are specifically designed for you and cannot be reused by any one else for use, so we correct the same and resend you the product. Kindly write us back on our email support / chat and we will try to resolve your concern at the earliest.
Thank you
Ordered some Persol sunglasses 8/20 and they arrived 8/27. Saved over $300 vs Sunglass Hut. Would buy from them again.
Hello Andrew, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
I've been searching for eyeglasses NOT made in China, a real challenge. After finding a Dolce and Gabbana style I liked, I started searching for suppliers. Most authorized retailers are selling just the frames for $280. Designer Optics has the same frames for $122. Seriously? So off to BBB I go to research them and the number of complaints are astronomical. And many complaints about fakes being sold as authentic. Of course they deny this, but one only has to read a handful of their responses to know that they are probably in China as their grammer is horrible. Another clue they are in China is the number of complaints from customers who didn't receive their "in stock" items for months. Designer Optics claims that it's because of Covid-19 but go back far enough to before Covid-19 and there are plenty of delayed delivery complaints. But they have an excuse, in terrible English, for everything. This company is clearly selling knock off frames from China. People want a deal but be smart, pay the extra money for your designer frames. Or China doesn't bother you, buy Warby Parker. At least they are quality frames and they stand behind their products and they're cheap.
Hello Robin! Thank you for reaching us, We deeply apologies for the Inconvenience caused. Kindly confirm if you have placed order with us and faced any issue regarding your product. We only sell 100% Authentic and original glasses directly from manufacturers those are based in Italy, There are spares of glasses of few brands which get produced at china but gets assembled In Italy. Covid pandemic severly affected the Shipments of ours which we were expecting from our manufacturers due to which the delays occurred, For logistics we use most prefered and reliable shippers such as USPS / UPS or Fedex. As customer satisfaction is our first priority and we are committed to deliver the same.
Thank you
I ordered Dolce & Gabbana frames before reading the reviews. I was nervous and angry at myself for not researching more, but I had already entered my prescription and paid so there was really no going back. I also paid extra for one day shipping. It was money well spent. I got the frames--they are gorgeous and perfect! I was worried they would mess up my prescription but it's correct! Your mileage may vary, but I had a great experience w/ this company. I also received two email updates that my order was being worked on--the final one included a UPS tracking number so I knew exactly when they would arrive. It's really interesting how all over the board the reviews are. I had good luck... maybe you will, too!
Hello Robin, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
They will charge your credit card and will never deliver anything to you. I bought sunglasses on July 18,2020. It is now Aug 3rd, 2020. I have not received anything yet. When I check status on their website, it shows that my order is still in process. They already charged my for the product. I am afraid that this company sells products they don't have in stock.
Hello Issa! We Deeply apologies for the Inconvenience caused to you. The delay occurred for the delivery of your product either your sunglasses were on Back order or they were not in stock at our warehouse but available with the manufacturers in both the situations it gets clearly mentioned below our product name, we apologies if you might got confused for the same as we will never advertise anything which is not In stock with us. While being delayed we also provide option for exchange with any other product which is In stock with us or you may can also request for cancellation which we process immediately once we receive your request. As customer satisfaction is our first priority we try our best to resolve it in our best possible way. Kindly write us back through chat or mail and we will resolve your query as soon as possible.
Thank you
Terrible customer service, two weeks after ordering my item I've not received as much as a notification that my glasses are being made in the lab. Funny thing is I ordered some prescription sunglasses from a competitor that manufactures everything in China and they got my glasses to me faster.
The fact of the matter is that this is a terribly run company, I've requested a refund several times to no avail. I was promised my glasses by July 31st which is... tomorrow, which I don't see being plausible considering I haven't received a shipping notice.
Don't shop here. Go to Zenni or go anywhere else.
Hello Jeremy! We deeply apologies for the Inconvenience caused. Delay in lab might can occur due to the specific lenses you chose for tint / transitions which might take longer than usual lenses to get and process. As per our company policy we are unable to process for exchange / returns or Refund as it was specifically made for you and cannot be used by any one else. We only sell 100% Authentic and original products to you. As Customer satisfaction is our first priority and we are committed to deliver the same. Looking forward to serve you!
Thank you
On June 17 I bought 2 pairs of sunglasses, before making the purchase I contacted the customer service to ask how long it would take to arrive in Montréal, they explained to me that if it passed 14 $US it would take between 2 to 3 days, knowing this I proceeded to make the purchase, on the 26th I contacted the customer service to cancel the purchase since it had been longer than the expected time. They replied that I could not cancel the purchase until I received the order, I try to cancel the order 3 times. Yesterday (July 8) I received an email saying that my order had been completed, which is completely false, this company steals the money
Hello Jorge, We would like to apologize for the poor service you encountered and very sorry to hear that you had trouble with the delivery of your package. We cannot process cancel once the shipping label of the product is created or if the product is in transit. If you do not have your package by now kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
I ordered my Prada polarized prescription sunglasses during quarantine. I unknowingly made a mistake on the website order. I did enclose my eye prescription w order. I received my glasses with the incorrect prescription but they corrected it without charge. I had to wait a few extra weeks but it was totally worth it. I saved $300 ordering through designer optics. Will definitely order from them again. The emails & CSR via phone was extremely professional and she corrected it immediately. No extra charge. I highly recommend.
Hello Chiquita, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Customer support is auto reply, not conversation by actual person. Ive been waiting for my order for over month now. And they keep telling me my order is back-ordered and keep extending shipping date. They said they back-ordered till June 21st and extended to July 2nd and now they extended to July 11. I feel like this is some kind of scam and they will keep extend shipping date. Not even worth to give them 1 star. It's 0 star.
Hello Seigo! Thank you for reaching us. We deeply apologies for the inconvenience caused to you. We sometimes do not receive a definitive date from our manufacturers for the arrival of the shipment, we advertise and update the tentative dates of restocking provided to us from manufacturers. We do provide option for exchange with other products which are in stock with us or for cancellation of your order, once you confirm cancellation we process the same immediately without any delay. As customer satisfaction is our first priority we are trying our best to deliver the same to you. Hope to have you back soon with better and satisfied assistance.
Thank you
I just purchased 3 pairs of eyeglasses (2 versace and 1 Michael kors) on monday and they got here today. Only took 3 days. I was pretty scared reading all of these reviews about them never coming, but my glasses came within 3 days. All 3 that I purchased were "in Stock" not sure if that playsd a factor and I also didn't get a prescription.
Hello PJ. Thank you for your feedback. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Very happy with designer optics and the excellent customer service they provide - glasses were replaced after being damaged during shipping
Hello Connor, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
Ordered on 5/21 a pair that said they would ship in 2-3 days. Week goes by and no shipping confirmation or any emails.
I email them and they say the style I bought was out and ask me to pick another style.
I chose another style that said on site would ship in 3-4 days. They confirmed they would send them on 6/2.
It's now 6/27 and I have yet to receive anything.
Filing a claim with my credit card.
Hello ML, We want to sincerely apologize for the negative experience that you had with us and hope you will accept our sincerest apologies. If you do not have your package by now kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
DO NOT ORDER FROM HERE. Ordered kendall and kylie BLUSH PINK glasses, they sent me a BROWN pair instead, TO THE WRONG ADDRESS MIND YOU. ANNNNDDD THEY ARE GOD DAMN KNOCK OFFS
Hello Cassandra, We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service/product you encountered and for the mistake by our side. We have made customer satisfaction our main priority. If you could give us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.
Thank you
I made a purchase during the height of the Covid 19 pandemic. I was unhappy with the purchase, they just didn't look good on me, so I asked to make an exchange. Time had passed since the 14 day return term but I thought that since we are in unprecedented times and the state is on lock down, that the exchange period would be adjusted like all other retailers to give customers time to handle business outside of the home. Designeroptics did not allow the exchange. I will never do business with this company again and I would suggest that others don't as well.
Hello Leve,
We want to apologize for the inconvenience caused to you, as per our company policy we do not accept returns after 14 days of delivery of product. In order for us to maintain low prices, the 14 day return policy is strictly enforced.
Thank you for your feedback, We’ll make sure we grow and learn from this.
Terrible experience ordering online, getting any customer service. I now need to return the glasses I ordered, since They sent me my frames with non prescription lenses. Hoping I get a refund but not holding my breath based on other reviews.
Hello Tim,
Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Thank you
I've been waiting for almost 3 weeks to get my glasses I should've just paid the 300$ other companies we're offering me because this is ridiculous!
Hello Liliana, We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner. Kindly let us know your concerns or questions through email support/chat.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adreyanua, Thank you for your feedback! Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!