Demandforce

The customer service within this business is awful. We purchased an award that we had won. They mispelled our practice's name. I called DemandForce to see about getting it corrected. I spoke to Manuel. This kid was not helpful or willing to be helpful. He told me that there was nothing that could be done and then just laughed. I asked to speak with our rep and he refused to give me her phone number to call. This company won't last too much longer with the failing reviews and lack of customer help!

Their customer support is as bad as it can get. Youll wait over hour and wont get hold of somebody.
Plus their software is not up to par way better tech companies doing same thing

I received a call from "Raf" with demandforce. What a horribly rude man. I told him to take us off of their call list and he outright laughed at me and kept talking and laughing as he told me I was losing business by not going with demand force. I looked up reviews while he was on the phone and told him about all the horrible reviews and he still kept laughing. In my opinion he sounded almost deranged.

This is not a company that I recommend, our business had serious staffing issues and although we did not need there product at the timer felt pressured into trying it. When we were unable to use it we were told ok we can work with you but this is a lie, they did not work with us only cared about getting paid. Even when we cancelled it was hard and they tried to charge is more money. Stay away

FELLOW DENTAL COLLEGUES

GOOD LUCK TRYING TO CANCEL DEMANDFORCE... MY EXPERIENCE IS WHEN THEY KNOW YOU WANT OUT THEY DO WHAT EVER TO KEEP CHARGING YOU. EVEN IF YOU SEND EMAIL DOCS TO DO SO THEY AGREE TO ONE THING THEN PLAY LEGAL. SO MUCH FOR A GOOD COMPANY THAT USED TO BE DENTAL AND PROF. SCENTRIC NOW JUST LIKE EVERY OTHER BIG CORP. WATCH THEY WILL SPAM TO GET RID OF HONEST REVIEW AND PERSONAL EXPERIENCES. GET REP TO PUT ALL INWRITING AND SEE IF THEY DO?

For a website that "specialized in online reputation" and patient management, the level of customer service received from representatives of Demand Force was appalling. Went through the demo process, during the whole experience it was evident the only thing they cared about was your dollar. Asked repeatedly when our contract with our current provider would end and for us to send the contract over. Following the process we decided to NOT switch to Demand Force. At this news the account manager simply hung up on us. Horrible, horrible customer service. Ended up calling them back and asking to be removed completely from the database to stop all phone calls since we would NEVER switch to them following this experience. Avoid at all costs, all they care about is your dollar.

I wish I could give no stars. Regret ever using this company.
For almost a month our system has not worked properly and we have been updating them every day hoping for some progress only to be told, "Nothing I can do about it, it is out of my hands." Finally, we call because we are irate that its been a month and our system is STILL not working and want to be reimbursed because we are not getting what we are paying for and say we will take legal action.
A manager calls us back and says that because we are "threatening" them that he does not want to even try to help and credit us for the business they cost us. THEN proceeds to hang up on me, I call back my rep (both manager and rep condescending and rude) who is the only phone number I have and she immediately sends me to voicemail. Is this how you deal with your upset customer? You say "well you yelled at us so we wont help you" and then ignore them? This company and the customer service are one in the same. Complete garbage. DO NOT USE.

Most dental offices specially the ones with tons of five star reviews are using demand force.
They screen the reviews and only post the good ones.
This is mosltly used by younger 30-50 years old dentist that are in lop of technology now a days.
The population should not trust these reviews...
Most dentist that use these services build themselves on high esteem not on the long term success of their work.
Next time watch for all those suspicious 4.8-5 stars
The more the business use them, the more they want to cover the truth.

During our scheduled demo, the demandforce rep was disrespectful and unprofessional. Right off the bat she spoke to me like I was 5 years old -- she wasted several minutes "explaining" the (OBVIOUS) value of bringing new clients to our practice through online marketing. Then she was quick to bash our current marketing efforts, although most of her information regarding our current company was completely incorrect (she obviously didn't even do her homework...) Ironically, she wasn't able to offer me anything that our current company doesn't already offer, and overall she came across as rude and uneducated. It was a complete waste of my time, I would never recommend this company to anyone!

Demandforce will most likely fail and won't be in business for long... Marketing companies like this are going downhill for basic and old school strategies. Good luck reaching out today's generation! :)

I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time.

They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time!

They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not.

I'm glad I can get my complaint through Henry Schein company

Don't let them waste your time

Dr Tamura

I used demandforce at another hospital and loved them- however, when I signed up at the current animal hospital I noticed their services and customer service were lacking to say the list. 6 months into our 'contract,' I noticed that patients were not receiving our text for reminders. When I confronted the company, they informed they do not text reminders to veterinary clients. This was a significant loss of income for our practice. When I explained my frustration, they informed I was in a contract and could do nothing until the contract ends. They stated that I should have known this from the beginning. If I knew this, we would have never proceeded doing business. The 'friendliness' went out the window and told they would not release us from the contract. We were also told the reviews were 'our' and when our contract ends, they would still be on the web--they are no longer found anywhere! Beware and I recommend you stay away!

Their program hasn't work with my quick books for 8 months. Demand Force said they would refund my money. They did not and ignored my phone and emails. You can decide the rest!

When you realize that the companies reviewed pay Demandforce for good reviews, then you cannot get an honest look at a what the customer base really thinks of their experience with a business. Businesses should love it... customer's should avoid using demand force as a review tool.

This company says they are affiliated with Dentrix. They are not. They attach themselves to the Dentrix software and then use Dentrix to do the exact same things that Dentrix already does at a higher charge. I called Dentrix and the ADA and both do NOT recommend this company. If you sign on and try to cancel within the 3 days - they will not answer your written communication. I did receive a call from a manager trying to get me not to cancel. He said he was going to have their partner DENTRIX call me and confirm that they are working together. I said ok, Ill wait for the call. Guess what? No one from Dentrix called me. They will then bill you anyway. They are being watched by the Dental Industry for fraud. Don't believe any good review here.

We had demand force for a number of years. Demand force lost the ability to integrate with our EHR, and we lost patients. I had to call cancel my service, and due to our contract, they decided to go ahead and charge us for the remaining time on our contract! DO NOT USE THEM! THERE ARE OTHER, MUCH BETTER OPTIONS OUT THERE!

Reputation management put up negative reviews then call the next few days to see if you want to use the service.

They asked for my review and I rated the establishment a 1 star and negative review and it wouldn't show it. I tried it a couple times and it didn't work. I noticed all the reviews were positive they don't accept negative reviews. YELP posted my review.

Well after 45 min. On hold I got to cancel my service, ok cool, so today I get a e mail. We have canceled your service but we will keep billing you for the adtl 3 months on your contract, these people are out of there mind, they blanket e mail your customers until they stop coming in for service, just horrible service and attitude, any company want to start a class action suite count me in,,

Stay away from Demandforce! I called to find out how to cancel our service and they told me we can't. They automatically renew your contract for a whole YEAR without notifying you or explaining that to you when you enroll. They simply tell you it's in the contract. It is a terrible business strategy to force a client to stay with your company for a year when they are unhappy with the service. How can you not feel robbed by this?

Demandforce is a scam with auto renew contracts that will follow you to the grave! Run as far away as possible!

Sat through a high pressure sales call, was told that there was a cancellation policy so thought it would be a low-risk situation to try it. Turns out that they make you sign up for a full-year subscription, so if you miss the cancellation window even by hours, they will not let you out of it, even if you have not used their service at all. Their customer service policy is to deny putting you through to anyone who can make a decision to make an exception. They refused to direct my call to a supervisor. I have never had this issue in any other company. All around worst customer service experience I have had in a very long time. You can find similar services for less than half the price elsewhere. Horrible experience. I use other Intuit products that I like and have had good customer service experiences with those -- this one is TERRIBLE - overpriced, scam-like sales methodology, and horrible customer service.

They will claim that you are losing thousands of dollars by not using their CRM. We already have a CRM that I feel is better but all they do is bad mouth everyone that gets in the way of the sale. The sales person was insulting and didn't know his stuff. I have been a business owner for 12 years now and I know when to stay away. The first word out of his mouth was that your losing money every day that you delay signing up. He wanted me to sign the contract the very second he was done with the demo. When I said I have to sleep on it, he got upset. After researching the company and talking to other who tried them, I am glad I stayed away.