DebShops

Bought a pair of boots that had rivets. Several of them fell off in transit and requested a refund for defective product. They denied the refund and said what they would do is issue me a 10 dollar credit based on the percentage of damage. WHAT? It's either damaged or it's not. They stopped communicating with me and I received no refund. TERRIBLE COMPANY… do not order from this site! Awful experience and would give them a -10 if I could. Beware!

Ordered 2 pair Jean's took awhile when they came quality sucked like cheap crap and no invoice enclosed nothing at all and way too large like 3 times to large for me even though I followed their sizing guidelines. No reply through email and no phone number to call. This place is rip off and make it impossible to return cause they don't respond to email or give a address etc. to return so I called got credit from my card company. They give 14 days to return but since you can't return do to no response they get keep your money and give you junk not to mention I thought this was a US company but it's in Hong Kong. Fraudulent company with Chinese junk. I'd rate 0 but they only have 1 to 5 ratings.

Super fast shipping! I received my order 3 days later i ordered. Their dresses are very cute and fancy, prices are crazy reasonable. So many choices!
I get a lot of likes on my instagram which is my favorite part!

I placed my ordered November 11,2020 and here we are December 18th and still no package. At this point I just wanted a refund. I click the little bubble and tried talking to the rep. Is there a number I can call and talk to a real representative because I was not happy nor am I satisfied with my services from the company. So I'm speaking and expressing my dissatisfaction with everything and their responses were so ignorant. I have screenshot to prove just how rude and unprofessional they were.

The color was not even close to what was advertised. It was not cut straight, does not lay proper, as the shirt bunches up on my right shoulder, not even sewn straight. Tried very hard to return shirt, seller kept sending email requesting photos of shirt. The photos I've uploaded are the same ones I sent to the seller.

I ordered a dress and it came with very tight tiny sleeves, when I tried to exchange it, I logged into my account and it now has un returnable on two of my items. I had screenshot my order when I purchased it and nowhere did it say it was unreturnable when I purchased it, now when you log in it shows bright red, un returnable. Only thing I seen everywhere was how easy their return policy was if you were unsatisfied. Apparently they know how to mislead people. Please DONOT, let this happen to you. I do not recommend shopping at Debshops.com

So I placed my very first order a couple of months ago. I waited 1 month for my order and it was not here. So I called and they told me that it has not been quite a full month and that it should be there before the month. I told the lady over the phone it's 5 more days for it to be a full month since I ordered. I received it 3 days later PRIORITY with the date of delivery the day after I called. This tells me that had I not called I would still be waiting. Anywho, I opened the box and out of 7 items I bought 2 fit okay (not loose like i like it) and it wasn't completely sheer. The rest was thin, sheer, a little too small (which I'm an extra large and never had I needed to buy a size bigger), and unwearable. But with Deb's Shop ya do have to buy a size bigger and be prepared to wear sheer shirts and pants bc it is not true to your size. Some shirts and pants look thick in the picture and when you receive it it's thin and sheer. Never will order again!

I shopped at debshops in 2009 up until they went out of business before they got bought by loveculture. I purchased a pair of short overalls in a 2XL and they fit like a size 10. Return shipping cost more than actual shipping on their site. I ordered the next size up because i wanted these to work. Got the 3XLs and they fit THE EXACT SAME. The crotch inseam is dropped an extra three inches as if they took long overalls, folded them in half and cut them with normal paper cutting scissors. Still have to pay refund shipping thats ungodly expensive. Spoke with chat member, HORRIBLE. All they did was give me cookie cutter copy and paste answers from their return policy page. Awful. Never buying there again and am totally bummed.

I spent over $100 on 3 jeans and not only did the package take forever to arrive but they were way too big, too short, and overall the quality of the clothes were AWFUL. They say on their website that it's easy to return but they would not return it! They offered a 10%, 20% and then 30% discount to use on their store after every time I told them I wanted a refund. Then they told me the process to return is very long and costs a lot. I tried to dispute it with my credit card but Capital One was not helpful in the slightest bit. I'm so disappointed and should have known not to trust these Chinese fast fashion shops. Therefore be EXTREMELY CAREFUL WHICH STORE YOU BUY FROM! Make sure it's a reputable place!

Corporate needs to look into store 274 specifically Bri. Her allegations and her poor customer service (word choices) potentially could lead to an HR nightmare! She definitely could make it right if she treated me like Jim (who she called) but she didn't She displayed no respect, very accusatory and used poor judgement---I would say offensive! Her behavior was unacceptable and would bring concern with her day to day interactions! (But then it really only takes one interaction)

Perhaps she doesn't really care since the store is closing---but I do!

I encourage your employee relations or HR to contact me!

I ordered 3 items and never received one but was fully charged for the order. Instead I got a note that said the item was out of stock. When I called them about my refund they transferred me to different "specialists" and told me I would be getting a call back. After calling them 7 times now and a month later still no refund. They also had me provide a picture of the note because they did not believe me. Worst customer service ever!

Ordered a prom dress and a pair of heels. Firstly, they assured that the shoe sizes were "right on the money" but no-at LEAST half a size too small. Second, the dress pictured, appeared to have a white underskirt and white bodice under the lace, but no-it's dark beige. The sequins on the bodice were all crushed and/or bent, the beading was not properly tacked down, so were "dangling", and there is 4 inch a hole on the back of the tulle over skirt. The dress looks like "factory seconds" not a $90 dress and since prom was 4 days away from receipt of the dress, we had no choice but to "make it work". Would NEVER buy from Deb Shops again.

I placed my order 5 weeks ago for a wedding; they still have not yet arrived and the wedding has come and gone. This order was $360.00 CAD. I have called them multiple times; customer service is poor at best... they have said they will issue a investigation right now (5 weeks after ordered) and said the investigation will take another 12 business days. So I will have to wait another 2 weeks. So after ALL that... all they offered was a cancellation or re shipment... if they reship my items what's to say it won't take another 7 weeks! Really not impressed with their service... I love at the end of the conversation they say "is there anything else I can help you with"... like they are shifting the issue back onto the customer... Not impressed at all.