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Overview

DebShops has a rating of 2.01 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DebShops most frequently mention customer service, credit card, and order online problems. DebShops ranks 173rd among Plus Size sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    9
  • Quality
    11
8
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Her allegations and her poor customer service (word choices) potentially could lead to an HR nightmare!
How would you rate DebShops?
Top Positive Review

“Worth the buy”

Lisa K.
2/18/19

I've purchased from Debshops twice now and I haven't had any of the problems below in these reviews. The quality is great, items were shipped and delivered on time and the fit was true to size. Some items might be a bit overpriced but once they have a sale, it's totally worth it.

Top Critical Review

“Horrible service and Ignorant Rep. And No package or refund”

Lady A.
12/19/20

I placed my ordered November 11,2020 and here we are December 18th and still no package. At this point I just wanted a refund. I click the little bubble and tried talking to the rep. Is there a number I can call and talk to a real representative because I was not happy nor am I satisfied with my services from the company. So I'm speaking and expressing my dissatisfaction with everything and their responses were so ignorant. I have screenshot to prove just how rude and unprofessional they were.

Reviews (69)

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user jillionb
1 review
0 helpful votes
September 4th, 2022

Bought a pair of boots that had rivets. Several of them fell off in transit and requested a refund for defective product. They denied the refund and said what they would do is issue me a 10 dollar credit based on the percentage of damage. WHAT? It's either damaged or it's not. They stopped communicating with me and I received no refund. TERRIBLE COMPANY… do not order from this site! Awful experience and would give them a -10 if I could. Beware!

Thumbnail of user harleys69
1 review
0 helpful votes
April 29th, 2022

Ordered 2 pair Jean's took awhile when they came quality sucked like cheap crap and no invoice enclosed nothing at all and way too large like 3 times to large for me even though I followed their sizing guidelines. No reply through email and no phone number to call. This place is rip off and make it impossible to return cause they don't respond to email or give a address etc. to return so I called got credit from my card company. They give 14 days to return but since you can't return do to no response they get keep your money and give you junk not to mention I thought this was a US company but it's in Hong Kong. Fraudulent company with Chinese junk. I'd rate 0 but they only have 1 to 5 ratings.

Thumbnail of user jernalh
1 review
2 helpful votes
April 17th, 2019

Love the clothes, quality an service. My orders always came prompt and within 4 days of ordering. The styles are current and the sizes are really perfect and can buy a size down from normal size. Looking for them to bring there site back up

Thumbnail of user sharonc1524
1 review
0 helpful votes
August 13th, 2021

My tracking number claims to have been delivered. The post office won't do anything because of that. I never received it. This web site is now closed.

Thumbnail of user evys4
1 review
1 helpful vote
May 17th, 2022
Verified purchase

The color was not even close to what was advertised. It was not cut straight, does not lay proper, as the shirt bunches up on my right shoulder, not even sewn straight. Tried very hard to return shirt, seller kept sending email requesting photos of shirt. The photos I've uploaded are the same ones I sent to the seller.

Tip for consumers:
DO NOT USE THIS SITE! I had to escalate my claim to Paypal.

Products used:
None, Seller offered 15% coupon on a future purchase. He then offered a 20% coupon for a future purchase. He said I could share that coupon with friends. When I refused, he told me to return the shirt would be on me, it was very costly, and would take a very long time. It is a total different offer through PayPal. He has offered 50% return, I declined. He offered 60% return, I declined ONLY because if he would've started with that, I would have agreed, but many days later and the threat, I declined. I just want my money back. DO NOT ORDER FROM THIS SITE!!!

Thumbnail of user ladya6
1 review
1 helpful vote
December 19th, 2020

I placed my ordered November 11,2020 and here we are December 18th and still no package. At this point I just wanted a refund. I click the little bubble and tried talking to the rep. Is there a number I can call and talk to a real representative because I was not happy nor am I satisfied with my services from the company. So I'm speaking and expressing my dissatisfaction with everything and their responses were so ignorant. I have screenshot to prove just how rude and unprofessional they were.

Tip for consumers:
I will never order from here again. People please beware of this company and how they deal with raising issues.

Products used:
I ordered jeans.

Service
Value
Shipping
Returns
Quality
Thumbnail of user clarar37
Clara R.
514 reviews
609 helpful votes
September 22nd, 2018

Wether you got one in your mall or outlet deb is just a place for plus size woman ive been shopping there forever and it also one of my favriote places for high heels

Thumbnail of user michelled1910
1 review
0 helpful votes
May 16th, 2022

I spent over $100 on 3 jeans and not only did the package take forever to arrive but they were way too big, too short, and overall the quality of the clothes were AWFUL. They say on their website that it's easy to return but they would not return it! They offered a 10%, 20% and then 30% discount to use on their store after every time I told them I wanted a refund. Then they told me the process to return is very long and costs a lot. I tried to dispute it with my credit card but Capital One was not helpful in the slightest bit. I'm so disappointed and should have known not to trust these Chinese fast fashion shops. Therefore be EXTREMELY CAREFUL WHICH STORE YOU BUY FROM! Make sure it's a reputable place!

Tip for consumers:
Please look at a store’s return policy. If they don’t tell you exact specifics and they tell you to email the support first in order to get approval to return DO NOT DO IT! Buy from a place you know will guarantee a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolo539
1 review
1 helpful vote
February 19th, 2021

I never got my merchandise they keep telling me it's on it's way, then I email them again they say you will enjoy your face mask I never ordered face mask they are so not good to buy from people beware you will lose out if you buy from them.

Thumbnail of user tiffanys171
1 review
2 helpful votes
October 29th, 2018

Thanks For you Guys Feed back im going on vacation soon and had tons of clothing in my Cart but I came to Look at the Reviews first before I Checked out And I will not be ordering from here so much nice clothes that I love Also so many bad reviews Thanks for the heads up everyone

Thumbnail of user amberg95
1 review
2 helpful votes
August 14th, 2018

I ordered one shirt- it could practically fit a Barbie doll. It's like a tag is randomly sewn on anything... NOT true to size. Cheated.

Thumbnail of user isabelzm
3 reviews
10 helpful votes
August 14th, 2014

Well i bought from this site twice, to me price is ok, time of delivery is good, my only problem is the quality of their clothes. First i bought a top and the color was not the same as the photo on the site, but it fit me well so i did not return it, and second time i bought a dress, the zippers broke after i only wear it once, will not buy from them again.

Tip for consumers:
Fairly priced. But very pool quality!

Value
Shipping
Quality
Thumbnail of user lisak393
1 review
0 helpful votes
February 18th, 2019

I've purchased from Debshops twice now and I haven't had any of the problems below in these reviews. The quality is great, items were shipped and delivered on time and the fit was true to size. Some items might be a bit overpriced but once they have a sale, it's totally worth it.

Thumbnail of user ericah48
1 review
1 helpful vote
February 15th, 2018

This company completely stole my money and keep giving me the run around. I purchased an order early Tuesday, paid for express shipping and have yet to receive it. I contacted customer service but they keep bouncing me back and forth between people with no real answers and when I asked for my money back, I get no response.

Thumbnail of user lunaz2
1 review
0 helpful votes
July 21st, 2018

Absolutely the worse quality clothing already coming apart after the first wear and the glasses I ordered came without a pin in one of the arms so it just fell off upon opening

Thumbnail of user mageng
1 review
4 helpful votes
July 11th, 2017

Reading the reviews made me nervous to order from this site but i thought id give it a chance. Everything i order is amazing quality! Everything fits perfectly! As a plus size girl, i say 5 stars!

Thumbnail of user pauliner19
1 review
0 helpful votes
September 13th, 2017

Super fast shipping! I received my order 3 days later i ordered. Their dresses are very cute and fancy, prices are crazy reasonable. So many choices!
I get a lot of likes on my instagram which is my favorite part!

Service
Value
Shipping
Returns
Quality
Thumbnail of user diamondr6
1 review
2 helpful votes
July 10th, 2018

Ordered dresses from debshops a month in advance for my bday and they never got shipped, they havent returned my money, they dont answer DMs on Instagram or emails. Theyre a trash company with really horrible customer service. They are THIEVES. Do not do NOT buy from them.

Thumbnail of user ar8886
1 review
2 helpful votes
April 10th, 2019

So I placed my very first order a couple of months ago. I waited 1 month for my order and it was not here. So I called and they told me that it has not been quite a full month and that it should be there before the month. I told the lady over the phone it's 5 more days for it to be a full month since I ordered. I received it 3 days later PRIORITY with the date of delivery the day after I called. This tells me that had I not called I would still be waiting. Anywho, I opened the box and out of 7 items I bought 2 fit okay (not loose like i like it) and it wasn't completely sheer. The rest was thin, sheer, a little too small (which I'm an extra large and never had I needed to buy a size bigger), and unwearable. But with Deb's Shop ya do have to buy a size bigger and be prepared to wear sheer shirts and pants bc it is not true to your size. Some shirts and pants look thick in the picture and when you receive it it's thin and sheer. Never will order again!

Thumbnail of user meganm80
2 reviews
3 helpful votes
March 3rd, 2017

I saw some reviews saying that their clothes run smaller now, but I decided not to listen to that when I ordered, and ordered the same size in everything that I normally would. It's all perfect! True to size! I loved shopping in the physical store, and that was the only place I would normally shop, all the way up until they closed I was loyal. When I heard their online store opened back up, I was a little apprehensive about ordering, mainly because the choices aren't as good as they use to be. However, I use to love getting basics from deb (v-necks, and tank tops) so I've obviously buried, or worn out most of the ones I still have so I decided to take a chance and order! First of all, it got here in 3 days, so that was amazing! I also saw some people talking about the quality, yes the material isn't as good/thick as it use to be, however it also costs less than it use to so do with that information what you will.

To address one last thing that I saw on here, the fact that they are only plus size now; On the DebShops website there is a tab that says straight sizes, and on their facebook, multiple times, they said that all of their straight sizes are now through Love Culture, and clicking on that tab will bring you there.

Thumbnail of user amyp21
1 review
2 helpful votes
April 26th, 2014

I have a plus-size daughter with special needs who is NOT going from store to store shopping for a prom dress. I just ordered 6 different dresses and had them delivered. I can't believe how nice each and every one is... and at GREAT prices. We have it narrowed down to 2 dresses so far. There were no shipping charges and free returns to our local store if done within 30 days. I did pay extra for faster shipping and got the order in 2 days. So far, very happy!

Thumbnail of user carriem95
1 review
0 helpful votes
January 19th, 2018

I ordered a dress and it came with very tight tiny sleeves, when I tried to exchange it, I logged into my account and it now has un returnable on two of my items. I had screenshot my order when I purchased it and nowhere did it say it was unreturnable when I purchased it, now when you log in it shows bright red, un returnable. Only thing I seen everywhere was how easy their return policy was if you were unsatisfied. Apparently they know how to mislead people. Please DONOT, let this happen to you. I do not recommend shopping at Debshops.com

Thumbnail of user kareyc
2 reviews
1 helpful vote
August 23rd, 2015

I absolutely love shopping here! Great prices!

Thumbnail of user claireh60
1 review
2 helpful votes
June 28th, 2017

I placed my order 5 weeks ago for a wedding; they still have not yet arrived and the wedding has come and gone. This order was $360.00 CAD. I have called them multiple times; customer service is poor at best... they have said they will issue a investigation right now (5 weeks after ordered) and said the investigation will take another 12 business days. So I will have to wait another 2 weeks. So after ALL that... all they offered was a cancellation or re shipment... if they reship my items what's to say it won't take another 7 weeks! Really not impressed with their service... I love at the end of the conversation they say "is there anything else I can help you with"... like they are shifting the issue back onto the customer... Not impressed at all.

Thumbnail of user jw68
1 review
1 helpful vote
April 24th, 2014

Ordered a prom dress and a pair of heels. Firstly, they assured that the shoe sizes were "right on the money" but no-at LEAST half a size too small. Second, the dress pictured, appeared to have a white underskirt and white bodice under the lace, but no-it's dark beige. The sequins on the bodice were all crushed and/or bent, the beading was not properly tacked down, so were "dangling", and there is 4 inch a hole on the back of the tulle over skirt. The dress looks like "factory seconds" not a $90 dress and since prom was 4 days away from receipt of the dress, we had no choice but to "make it work". Would NEVER buy from Deb Shops again.

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About the business

Shop Debs for Plus Size Clothing at Affordable Prices Including Dresses, Tops, Bottoms, Denim, Accessories and Many More. Deb Shops

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