Claire H.

I placed my order 5 weeks ago for a wedding; they still have not yet arrived and the wedding has come and gone. This order was $360.00 CAD. I have called them multiple times; customer service is poor at best... they have said they will issue a investigation right now (5 weeks after ordered) and said the investigation will take another 12 business days. So I will have to wait another 2 weeks. So after ALL that... all they offered was a cancellation or re shipment... if they reship my items what's to say it won't take another 7 weeks! Really not impressed with their service... I love at the end of the conversation they say "is there anything else I can help you with"... like they are shifting the issue back onto the customer... Not impressed at all.