Bought a pair of boots that had rivets. Several of them fell off in transit and requested a refund for defective product. They denied the refund and said what they would do is issue me a 10 dollar credit based on the percentage of damage. WHAT? It's either damaged or it's not. They stopped communicating with me and I received no refund. TERRIBLE COMPANY… do not order from this site! Awful experience and would give them a -10 if I could. Beware!