David's Bridal

I purchased a wedding dress for my daughter, a bridesmaid dress for a younger daughter, and a dress for myself for my daughter's wedding. The selection was limited due to holidays and perhaps COVID. I reluctantly went ahead and ordered a dress I could not try on due to limited availability assuming that if the dress did not fit when it arrived, I would have the opportunity to try it on and change my mind at that point. At no point did a David's Bridal Associate mention that I would not have the opportunity to see the item I was purchasing before it became a final sale. Afterwards, I found a dress from another retailer online that was better suited for the occasion, was shipped to me quickly, and I was able to try on at home ( AND RETURN IF NECESSARY). I loved the new dress and went ahead and bought it certain that because David's Bridal had not provided a dress, I could return a dress that had not been provided - and that I wasn't given the opportunity to try on. When I phoned the store to let them know that I did not plan to pick up the dress, and wished to return it I was told that I only had 7 days after purchase to return the item and that the time frame had passed as I patiently waited for the dress to arrive so I could try it on. I called corporate, but was told the same thing. David's Bridal has lost all future business from this customer and any family members and friends that I associate with. This is the worst return policy and customer service imaginable, and has certainly left a lasting impression. Buyers beware! You cannot return items you have never seen, tried on, or touched!

Addy was amazing at helping me pick out my dress! She was so nice and kind to me. She definitely deserves this!

There was a beautiful girl in El Paso TX store, her name is Cierra and she made my first experience unforgettable. Thank you Cierra!

I had several horrible experiences in the actual stores, so when my bridesmaids found their dress, I helped two of my girls out by getting them online and shipped to my mom (I live in a different state now than my hometown friends). The purchasing process online was easy. I found the dress by the item number on the tag and ordered the dresses. What was NOT clear is that once the dress arrives you only get 14 days to return it if there is an issue (sizing, color, rips, etc). I had an issue, my one bridesmaid couldn't get the dress because they said it would take 2-3 months to get in and she was in Florida for a wedding when it arrived. By the time she got back and was able to get the dress and try it on it had been 30 days. I tried to take the dress back to the store and exchange the size. Unfortunately, because I purchased it online it could ONLY be returned to them and refunded by them. I asked her if it was going to be a problem and she said no just say it was a sizing issue. After calling one of the representatives, who was very rude, I was able to resolve the problem and they sent me a size bigger. My second issue with ordering online is that the second dress we had sent to the store to pick up. Once again, no issues with the process, however, once it arrived in the store they called my bridesmaid and told her that she only had SEVEN days to pick it up or it would be placed on the sales rack and be made available for someone else to purchase. I don't know about you guys but that's pretty messed up to me. She purchased that dress, she should be able to pick it up when she can without the worry of it being sold to someone else or loss of money.

I won't ever be using them again.

Thank you Gillian from Cambridge Smart Center location, for helping me find my perfect dress. I was very satisfied.

Terrible. Thieves!

Recently, My BRIDE bought a David Brudak Gown at the Store in San Diego; the saleswoman assured her it was fully refundable. But they had to transfer from another wearhouse (7-10 days). NO CONTACT SINCE.

My bride tried it on at a different store - pretty but did not fit her.

So My Bride called, NO REFUNDS - since she did not call back in a couple days OF ORIGINAL purchase! WE pounted out that polucybis absurb; the dress was Bot even at theirvstore in a couole if days of purchase/ and my wife Never even was able to see the dress at that store!
The Store Mgr confirmed a NO REUND POLICY.

We are planning to Sue their parent Company. We are trying to reach their Board of DIrectors - but yet no response.

THESE PEOPLE A CROOKS AND SHOULD NOT BE ABLE TO RIP OFF BRIDES!

I ordered a dress for my son's wedding. The assistant helping me suggested that I order the dress & if I should find another dress that I could simply return the one I ordered. You have to make returns in Person (not online or over the phone). I live an Hour & a half away. Just order from Amazon please! Their return policies & practices are much easier. The year is 2023- you would think to return a dress online would be easy -especially if you used a card. But nope they wanted me to drive a total of 3 hours to "pick up" the dress & wait 10min to let the computer system update & then they would allow me to RETURN the dress…. So $149 I wasted on a dress that I never wore nor do I have my hands on bc I couldn't get there in time before they returned it back to the warehouse! Oh this was after they called me to tell me they were going to return it to the warehouse if I didn't get there to pick it up. Then the assistant argued with me that I should've received an automated text days prior… which I didn't bc it was my home phone number they had. No one ever explained the process would be an automated text bc of course they would've needed my cell #. Anyway- Do not waste your time with David's Bridal! It's a joke. I mean my DIL's bridesmaids had no issues ordering theirs online & returning them if they needed another size. But- nope not mine…. No help whatsoever! Then acted as if it's my fault that I'm upset by having to drive back to make the "return" that we couldn't take care of this on the phone or online that I HAD to come to the store IN PERSON to return! ‍ again I thought we lived in the 21st century. Very sad.

I went to DB December 2019 as the bride. I had my time slot which allowed for me to try on 5 dresses. I had a couple others I was interested in trying on, however they were so quick to conclude the visit and made me reschedule for another fitting. The dressing rooms were empty across and the bridesmaids asked if they could try on a few dresses however they were told no. The store was not busy. We left. I purchased my wedding gown elsewhere. Then I called DB in June 2020 to discuss bridesmaid dresses, I was told August was plenty of time for delivery in November 2020. I took 1 of my 4 BMs in August, and she picked her dress, only to find out at the register, it wasn't available... then she had THREE dresses to pick from. No others were available. Then my 2nd BM went and had 7 options, perhaps size differences or location. I took my junior BM and they had no options, I looked online, and the dress she wanted was on DB website, so I ordered. My last BM made appointment and picked dress, however we are still waiting for delivery?. For some reason I tried one last time with my mom. I made a 4:30 appointment online. When we arrived the woman told me it was for 530. I pulled email and she INSISTED I was wrong. I showed her email and then she quickly blamed computer system. We had help from the same woman from the first trip, and again She provided my mom with a dress that wasn't available, which we didn't know until she wanted that one and went to pay. I pulled it up on DB website and ordered it, as it was available online! She received it in the mail 4 days later. We are done! It is as if they don't care about brides, or customers because they only have to work with them one time and don't care about future relationship. Awful way to run a business.

For Davi's Bridal, Vista, CA.

Worst return ever.

BUYER BEWARE

I bought two dresses and a shawl on Saturday. I checked their return policy and they said it was OK to return items within seven days.

On Monday, after my family and I decided on a dress, I tried to return one of the dresses. But, unlike every other retailer I frequent, they wouldn't process the return without the original reciept - the purchasing credit card was not sufficient. So I drove all the way home to fetch my original reciept.

All good, right?

Not even close. For some unknown reason, the original reciept was not enough to give me my money back. They wouldn't process the reutrn without an ID and credit card. I HAD THE RECIEPT! Why do you need anything more?

OK, fine, I've had it at this point. I give them my ID, credit card, and original reciept. They processed the reutrn AND WOULD NOT RETURN MY RECIEPT. IT'S MY PROPERTY! I have two more items on that reciept. What if I want to return those items? Now I can't do that because I don't have my original reciept?

To add insult to injury, after much arguing, they printed out a copy of my original reciept from their terminal instead of giving me MY reciept. Really? They had my reciept all the time and could have just printed it out and used it just like every other retailer in Southern California. I think that this "policy" is designed to keep you from returning stuff, even though they have a return policy.

Buyer beware.

Candy with David's Bridal in Augusta Ga had great customer service and helped me find my bridesmaid dresses with ease!

When I picked up my wedding gown, it was totally disappointed the service and the staff at Woodbridge location. The first time when I made full payment for the dress and tried the dress, the service was good, especially the Alterations Manager, she gave her professional advise and suggestion. A few weeks later, when I came back to pick up, I did not feel welcoming at all with the staff who helped me to get the dress out from their receiver department. When I asked about the garment bag for the dress, they require to pay $10 extra for just a garment bag, which the dress is over $1600, it's not a cheap dress, David's Bridal should be provide a garment bag for every purchase. I was very surprise that such a big bridal store and DO NOT provide the bag. The whole conversation from that staff was not nice, when she said ' you have to try it on, I said I have to come back for alterations anyway, I could just check if the dress has damage. She seems just want to get me out as quickly as possible, but the store was pretty empty at noon time during the week. But the way she talked was rude and not friendly or welcome at all. I forgot to ask her name, otherwise I would have to name it here. Very disappointed about the whole service from David's bridal, not a best place to get your wedding gown to be honest, you pay that amount of money, but you don't get the equal service. NOT RECOMMENDED AT ALL.

Update: I got their response today, but they didnt do any compensate or just giveaway a garment bag.

Their response:
Hello, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD."

Wanted to give a shoutout to the ladies at the hampton location, Especially Natasha. Always eager to help and very professional.

Deaundria was so wonderful and helpful! She was supportive of my taste and style! We had a wonderful experience!