David's Bridal

I ordered my dress online through the David's Bridal site, after trying one on in store and receiving very poor help. I am the mother of the groom. When the item arrived it was not only the wrong color it wasnt even the item i ordered at all. I contacted someone immediately to return it and was told they didn't have a replacement in warehouse so i would have to be refunded and then purchase again. Growing frustrated but trying to be understanding I agreed. Now I am just beyond frustrated with your company and it's return policy. I do NOT have 2 months to wait for a refund of monies when you have had the product back in your possession for nearly 2 weeks already. I have 6 children, 4 daughters and 2 sons and we will NOT be using David's bridal for any future weddings. This is beyond ridiculous. You sent this refund email to me 4 days ago, and it states it may take up to 2 billing cycles to show my refund. How can you honestly do business like this? How many weddings have you ruined, how many brides have you stressed out to the point of tears? Shame on your company.

Ordered a wedding dress 'special order', so 3 month delivery. Dress arrived after 2 months, with hole in bodice; second dress arrived after a further three months in the wrong size. Rejected the goods as per English law, and therefore entitled to a refund. The company accept the first dress was defective and the second was the wrong size, but they state that the CONSUMER RIGHTS ACT gives THEM the right to keep trying to produce the dress as ordered. What rubbish! They are in breach of contract, and they have consistently failed to reply to correspondence until I have used Twitter. Brides - do not choose to use Davids Bridal until you have googled 'Davids Bridal complaints' and read the awful reviews on their products and customer service!

My daughter said yes to the 4 K dress at mollebridals. To the person at David's that called my daughter a Spoiled Fing $#*! in front of my 14 year old daughter. Here's the deal I am retired so I don't care. I am retired Fire Chief from Martin county Florida 600 firefighters and I used to work forPalm Beach County fire rescue 2000 firefighters. I will do everything in my power to let all these organizations know not to go to David bridals you have the ability to reach out to me so feel free to do it

WARNING: DO NOT PURCHASE FROM THEIR ONLINE STORE. Purchased two dresses delivered on 5/5 and due to work constraints unable to try on until 5/13. Fit was poor and not my style once I was able to try on. I tried to return the dresses on my first day off 5/16 (tags still on, all packing material kept, dress on for 5 minutes at best). Had to text "HELLO" to some "person" who informed me after I waited several hours for a response that since I did not request the Return form within 7 days (from delivery date), I would be unable to return. YOU ONLY HAVE 7 DAYS TO RETURN AN ON-LINE ORDER. Stuck with two dresses that I don't want and can never use! I find the policy restrictive (7 days!) to return items. Feels like David's bridal is trying to dump dresses to compensate for the wedding cancellation pandemic!

Think twice before buying from this company. I ordered a dress, and 3 weeks later, they refused a return. Never ever again. I will buy from user-friendly merchants of which there are plenty.

If you want your wedding dress ruined, by all means, let davids bridal touch it. If you want to feel belittled and unappreciated, go for it. Save your time, money, and sanity and go anywhere else! I was charged more than the price of my dress to have it ruined and made unwearable without hundreds of dollars of repairs from someone I could trust. I was blamed for their poor work and they had the audacity to try to get me to pay for further alterations through them. Then rushed me to sign to take my dress. Working on getting a refund which they keep fighting because THEY MAKE YOU PAY BEFORE THEY RUIN YOUR DRESS! Then they tell your bank that you authorized the payment. What a clever way to cover your tracks David's Bridal. Don't fall for it.

If you are wanting a "no pressure" appointment this is the place. As in, if you want exactly ZERO help with finding sizes, the attendant offering suggestions based off of what is and is not working, this is for you. I was VERY disappointed with my experience at their Fort Wayne, Indiana location. When I set my appointment, I was inundated with text messages requesting ALL my wedding information, including photos of the venue and a personally written synopsis of what I was wanting/looking for/my personality. Don't waste your time. I sent pics of our backyard and stated more than once that it is a low-key wedding and that my budget was $300. The ONE dress that my attendant brought me was glam to the hilt and over $700! Also, I know you can't control the prom crowd there shopping, but maybe set them aside from the brides? My 70 year old mother had to sit on the floor waiting for me to come out, and I was overrun by teenagers trying on prom dresses the entire time. I could not get out of that store fast enough.

My cousin went to David's Bridal for her dress and it turned out to be a disaster. The worst part was their poor customer service and placing the blame of their mess up on her. Her experience explained by her sister:
"The dress she found needed sleeves. She paid for the dress and the alterations and they used the wrong material without her permission. They blamed it on the one she chose being out of stock. But they never mentioned it to her before they sewed the sleeves on and then they added extra layers of material because the back was kind of see through." "And the dress does not fit all. And they won't give her a refund!"
The worst part is that they didn't try to make it right, instead they made a bunch of excuses. I almost bought a dress from David's Bridal for my wedding and what a blessing that I didn't end up going through with it. Look at the headache they give brides, especially when the bride is already under a lot of stress. Do better, David's Bridal, or you just might go out of business.

The workers were super helpful and wanted to make sure I was comfortable if the dress. They also talked about other things with me and just had normal conversations not just if I'm buying something.

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a vail Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS? This was a $200 vail, which is alot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I'm not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.? I couldn't believe it. We went from finding a beautiful dress and being excited about that… that process was painful as well for the record. I got scolded for looking for a dress she had tried before to try again and was told I couldn't touch the dresses again. I guess you can touch them when u get there to pick 3, but DO NOT touch after that. They could not find the dress we wanted to see again. They said it would be on their tablet in her profile, it was not. They had dresses on there that we had never seen before though…? So since I was not able to go grab it, we were not permitted to try it again… our experience the week before was WAY different, we had Kat and she was AMAZING and made it a fun and happy day. She was not available the 14th and it was a stressful experience. We didn't get to see all the dresses we wanted and then had to argue that 7 days was not 8 days. She bought the dress because it was perfect, but she decided not to get it tailored there or give any more business to them after being treated so rudely. We shopped at the Dayton Ohio location both times for reference. I've never been treated like I was a total idiot for not buying 7 days is actually 8 days. The manager was nasty.beyond nasty to us. My daughter left with her hands shaking and so upset on what should have been a wonderful memory…

I walked in and was immediately greeted, I was looking last minute (my fault) for a bridesmaids dress and Chandler from the Murfreesboro TN (Avenue Store) was the one who saved the day! He saw what I was looking for and what color and picked the first dress out in my size and it was PERFECT! And the best part was the price, I got a Steele! Then he was able to help me buy some accessories for the dress and now I feel confident and less stressed for the big day coming in 4 days.

Thank you Chandler for all your help, you truly are what great customer service needs to be about!

HORRIBLE customer service experience. Do not order online from this business or you will regret it! Their website is poorly designed, very slow, and often doesn't work at all. Returns are laborious and confusing. The dresses are all identified by 10 word names rather than a simple number. Very tedious. If there's a problem, you can only communicate via text message on a phone -- phone calls are only answered by a message telling you to text, so you can't simply TALK to a person, and there's no e-mail address. Texting and waiting for responses takes forever. I spent literally all day on this yesterday, the issue wasn't resolved, and then the next day, the whole thing started all over again with a new rep as if nothing had ever happened yesterday. I could've explained the whole thing in a 5 minute phone conversation. It was a mistake on David Bridal's part, not mine, and no one should have to go through this just to get a refund for a dress already returned.
We're in a pandemic, and if this business hopes to survive, it needs to make some serious changes in how it deals with customers online and create a 21st century website that actually works rather than being constantly frustrating.

I bought 2 shoes for sons wedding didn't see you have only 7 days to return Never wore them didn't fit right they wouldn't refund me would never shop here again

WORST CUSTOMER SERVICE EVER! Called because I ordered a dress online it came in with security tags on it! Unfortunately I waited online an hour and 15 mins to be disrespected and told to bring the gown to a Walmart or Target to have ink tag removed because I don't live near a David's bridal. I asked for a manager and was refused by Sophie the rude lady who took my call to be connected to one! She resorted to calling me customer! Vs my name. She yelled and spoke over me and said well what do you want us to do! I will NEVER ORDER FROM DAVIDS BRIDAL AGAIN!

My soon to be daughter in law purchased a dress from David's Bridal in Montgomery, Al. The young lady who originally helped us was great, but that is where it stopped. The day of dress fitting was a nightmare. The young girl who came in to assist with the alterations didn't act very professional and was more concerned with with what every stitch would cost extra. The day of the last fitting was last Saturday and it was a complete nightmare. The seamstress was a much older lady and stated she didn't do the alterations on the dress that were already done (only one side was done) so who did them? We never found that out. After two attempts to fix the mess she said she had done all she could do. We asked to speak to the store manager and asked for a refund for the alterations that had been done but incorrectly. A huge run around. A text was sent to corporate and as of now we haven't heard from them. We would highly recommend that you not used David's Bridal period. We now have to take the dress to another seamstress for her to try and fix this mess. My daughter is getting married soon and she will have 2 dresses, but they will not come from this shop.

The return policy is 7 days. This is an absolute joke. What bride, in the midst of planning a wedding, has time to return to the store within 7 days to make a return? Past that 7 days, you have a whole two months to exchange the item for store credit. I purchased a pair of shoes that I loved, but later realized would not go with my accessories. I did not wear them. It is still 5 months before my wedding. And I was told there is nothing they could do about it. They couldn't refund my money and put the shoes back on the shelf. And why not? Mind you, this was not a custom order. This was not even an online order. I purchased them in the store, put them in a closet, and then realized I could not wear them to the wedding. I really hope that all the present and future brides out there choose a different place to shop for their dresses and accessories. This experience made it clear that David's Bridal is in it to profit any way they possibly can, even if that means forcing brides into trying to sell unused accessories online, just so they don't waste $50 on something that will never be worn. I sincerely hope that this review reaches enough people to ruin this company's bottom line. Perhaps then they will learn some flexibility and proper customer service.