HEED MY WARNING BRIDES-TO-BE: Under absolutely NO circumstances should you have your wedding dress altered at this location (Glendale, AZ) even if they offer you a discount! You may very well end up paying more money for alterations than you did for the dress!

I was absolutely outraged by how the seamstress, Miryam, treated my best friend who is getting married in January. First of all, she completely dismissed the bride's request for specific alterations to her wedding dress and pushed her into additional alterations that she did not want.

She bullied my friend into adding straps to her wedding dress when she DID NOT WANT THEM and expressed multiple times to Miryam that she did not want straps. Instead of listening to her, Miryam kept going on about how her boobs would fall out of her dress while she was dancing if she did not add straps. My friend has zero plans to get wild at her wedding and she doesn't even know if she's going to dance at all since it's not really her thing. But Miryam was so incredibly pushy about it that my friend relented and let her put straps on the dress. She paid $55 for STRAPS THAT SHE DID NOT WANT.

Miryam also dismissed my friend's request for specific alterations, namely to let out the dress at the hips out so she could sit in the dress. It was clear at the second fitting that this was not done, as she still could not sit in the dress. But Miryam actually tried to ARGUE with her that it was LOOSE and she could move and sit just fine. I'm not even exaggerating when I say that my friend literally had to pull up a chair and show her that she could not sit wearing the dress. She had to go back for a third fitting just for this simple request to be fulfilled when it should have been done the first time.

My friend was NOT informed about the cost of any of the alterations and was stuck with a $600+ bill that cost her more than the dress itself. She was also told that since she purchased the dress from David's Bridal, she would get a 10% discount on alterations done through the store. But it was a whole ORDEAL for her to have the store apply this discount and she didn't realize that it could only be used on specific alterations. She only ended up getting approximately $30 off the entire bill.

At Miryam's insistence, my friend also paid to have the dress steamed, bustled, and bagged. When she received the dress after her third fitting, it may have been steamed, but it was clearly not bustled and it was tossed carelessly in a ripped bag that was also TRANSPARENT. It was NOT the same bag that the dress had come in, which was opaque and much better quality, and would have crucially prevented her fiancé from being able to see the dress before the wedding while it sits in their SHARED closet awaiting their wedding day.

My friend felt more frustrated and disheartened after every fitting when she should have been elated and excited to try on the wedding dress of her dreams. She is an incredibly kind and considerate person who is the very OPPOSITE of a bridezilla, which is why I am writing this review for her. It is my sincere hope that other brides-to-be may learn from her terrible experience and avoid making such a drastic and costly mistake.

I haven't experienced other bridal stores before going to David's Bridal, I wish I did. First, they employee's attention was divided between so many other brides, he wasn't listening to my requests and what I wanted until we told him we were going to leave without buying anything. After then, he focused better on me and he told us we can customize the dress however we wanted during alterations. So we bought the dress that day and scheduled an appointment for the alterations.
When scheduling the appointment we told the lady that a specific week would not work for our schedules, we would need to do it the week before. I got a text saying the appointment was made on the week that we could NOT come in. So, I had to call and have them fix it.
Upon arriving for the alteration appointment, there was no sense of direction, just try on the dress and give me some information. I was told to stand on the stage and the seamstress would help me. She took up the areas that were too big and started marking the dress for the hemming length. She did not tell me how I was supposed to stand so I was watching her. She looked up and told me "you have to look straight ahead". This would not have been a problem but it would have been avoidable and it would have been better if she wasn't rude about it. I had my arms across my mid section for 2 minutes, the seamstress looks up and says "Oh my God, keep your arms to your side." This is my first time ever getting anything altered, I didn't know. A little of prior explaining could have avoided all of this. I was shutting down, I did not want to be there anymore. The seamstress told me to walk, and I walked forward to the wall and she says, "no, out there." If she would have told me where, I would have walked there. I was looking down to see where the dress would be hitting my feet as I was walking, she said "you have to look up when you walk." Again, avoidable. I don't know if she wanted to be there and I was inconveniencing her and the team. She then told me I needed a bustle... I did not know what that was, she didn't explain what it was or what she was doing, nor did she ask if she could start that process. Another bride had to explain what it was, then I was able to tell her no.
After that, she said she was done, however, the employee who sold us the dress told us if we bought a size bigger we could line the dress, add a modesty panel, and add sleeves. We then told the seamstress that and she seemed annoyed that we were asking for things that were already promised.
Eventually, the manager comes out and asked "how important to you that we line the back of the dress?". I am just appalled at this horrible customer service. I regret buying my dress here and having alterations done here. I am paying good money for these things, you'd think it shouldn't be a problem to add or take off. I bought the dress bigger so it could be lined, buying the dress bigger would mean I would have it taken up in more areas than the original size, and the MANAGEMENT has the audacity to ask me if that was important.
After that discussion the manager seemed like she did not want to give us the 10% off code for alterations that is advertised on their website. There are so many other small details I could list about this place, but I don't have enough time to type it out anymore.

As someone who used to work at David's Bridal, I did used to love it, maybe for about a month. And then you realize that you barely get paid anything, when I worked there we were still getting commissions, but to even qualify to earn commissions, you had to reach a certain number of productivity, which if you didn't work during only the extremely busy hours, no matter how hard you worked or busted your $#*! making sales, it was EXTREMELY difficult to earn commissions. Then they switched over to a bonus program, which in hindsight, I'm pretty sure they did this to save money because a couple months later the news broke that David's filed for Chapter 11, but made it seem like we as employees would get paid more, but the bonuses are even more difficult to reach. Since working there, I still am in contact with some of the friends I made, and it is an extremely toxic work environment, and there is at least 1 person (a MANAGER) at my old location that I know for a fact is showing inappropriate photos to their co-workers, and does not care about her job in the slightest. While I was working at David's I had a 401k account set up, and I received a letter a couple weeks ago informing me that I need to transfer that money to a new account or I might lose it. So I've been trying to log into that ADP account, and for whatever reason I can't and when I request new password, I am directed to contact my previous employer as they would have my log in information. I go onto David's Bridal website and I can't find an email or anything, so I use the text phone number, something is seriously wrong with the customer service David's offers, as someone who isn't even a customer, why did I feel like the person texting me was being rude for no reason. She also gave me HR contact information for someone who doesn't even work there anymore, since MAY - this is mid-August, so that person hasn't been at David's Bridal for over 3 months and you are still giving out their contact information? Then when I finally get an email back from HR, it is an automated response and within that, it has listed if you have issues logging into your 401k account, to contact ADP. Like, are you kidding? I'm only contacting you because ADP can not help me. So now I have to email HR again and hopefully they will actually help me. I barely made any money while working there, I'm not going to lose the money I earned in my retirement account just because your customer service is $#*! and apparently no one knows how to read an email and respond accordingly, it's like every single person that works at David's Bridal doesn't care about their jobs. If that is the case, than get a new one.

I had an appointment to pick up my dress and final fitting on June 1 at the Sunset Hills store. I drove 10 hours to get there on time and realized I would arrive earlier than my scheduled appointment. I tried calling to see if I could get in earlier. I was put on hold and then the recording said there was no one available and call was disconnected. I arrived about 1 1/2 hours early so I go to some other stores. I decided to check to see if I could get in early only to find a "temporarily closed" sign on the door. There were associates in the store and one came to assist me. She said there was a sewage problem and customers were not allowed in the store. I asked why no one called me, her reply was it was her understanding (that sounds like she didn't really know for sure) that they were calling people and it was her first day back since last Thursday. I was told I could pick up my dress, take it home, try it on and take it to St Peters if there were any issues. She went to get my dress and proceeded to show me how to do the bustle only to find there were pins on the inside liner of the dress and it wasn't finished. She said she could fix it. Ok. After about 10-15 minutes she comes back with the dress, shows me how to do the bustle and has me sign the papers. I asked her when this sewage problem happened? It happened 1 week prior! They did not even have the decency to call me. They had more than enough time. So disrespectful of me, other customers, and our time. They do not answer their phones, even from their other stores. I was told if I had any issues I could go to St Peters and some of the Sunset Hills alterations people were working in St Peters. Well, there were issues with the bustle, still. AND, I realized they did not save the lace, as requested on my alterations ticket, that was cut off the dress when it was shortened. So, after having a friend check the fitting and the bustle and multiple calls to St Peters, I drive out there. The associates in St Peters were very helpful and fixed my dress. They also told me that no one from the Sunset Hills store had been out there to work and they didn't have any extra lace from my dress. Their suggestion was to have someone go by the Sunset Hills store, knock on the door to inquire about the lace. My friends' boyfriend (he's a very nice, good guy) drove by the store and was told they didn't have it and someone named Kitty did my alterations. Suggestion was to call St Peters, because, again, they were working out there! NOT. Called St Peters, no one has been there to work. Their suggestion was to call Fairview Heights store, no one has been there except a manager. "Who's on first?" I tried calling the customer service line today and after clicking on any of the options given, every call was disconnected. The actions, or non-actions, by the associates in the Sunset Hills store and by the David's Bridal customer service are despicable and so disrespectful of their customers. I spent a lot of time and money with David's Bridal and you would think they would have the decency to respond and correct any errors. The sewage problem is not their fault, I'm guessing, but for them to not call, to lie, to not respond to phone calls is reprehensible. I would not go back to David's Bridal and I urge anyone else to not use their services.

Before I start, just know that I'm still 110% unsatisfied and do not recommend them to anyone, ever and this will be lengthy because I'm putting all information out there.

July 30th of 2022, I said yes to the dress at David's bridal in bowling green with all of my girls and moms present. They said it would be November before my dress came in since we had to order a smaller size than what they had available in store. That was fine, I was good with it! I get a text AND a call on August 8th that my dress was in and I could come pick it up anytime that week. I told them I'd be there on Saturday August 13th to get it. EVERYTHING WAS FINE AT THIS POINT AND I HAD ZERO ISSUES AT THIS TIME.

August 13th, 2022 when I went to pick my dress up, I made my alterations appointment because I wanted some sleeves and bra cups added to my dress. I made the appointment for March 11th, 2023 because she said it would take about 4 weeks to get my dress done. - THIS IS ALL STILL FINE!

March 11th, 2023 my mom and I went to David's bridal for my alterations appointment. I had lost 15 pounds at the time so of course it had to be taken in around the stomach and side area. At the end of my alterations appointment, the lady offered me an appointment for April 14th, 2023 to pick it up and do my final fitting. I asked my mom if that would work and she said she would figure that day out but it was fine. So I asked the lady if we could push it back another week and do April 21st. She said "Yes! That would be great and would give us an extra week just in case something happened so we will have it done and be golden!" So I set the appointment for April 21st at 5pm.

Wednesday April 19th, I got a phone call from someone at David's bridal in bowling green confirming my appointment for Friday and said they would see me on Friday. GREAT, I was excited! Thursday April 20th, I got a text to confirm my appointment through a link, so I did.

Here's where it goes completely downhill….
Yesterday, April 21st, My mom, my bonus mom, and my girls loaded up and went to Bowling Green to get my dress. We walked in at 4:55pm and my appointment was at 5. So the sweet lady at the front desk asked how she could help us and we told her I was there to pick my wedding dress up from having alterations done. She asked my name and went back to the alterations department to tell them I was here. She was gone about 5 minutes and when she came back, you could tell she was kinda nervous. She said "Someone from alterations will be out here to talk with you in just a few minutes" so I said "okay, thank you!" Soooo…. Jessica B one of the "managers" from alterations comes up front and says "I'm sorry but your dress isn't ready and won't be ready until tomorrow or Sunday we have had people call in and somebody quit" I said "so my dress isn't ready but it's been here since March the 11th?" She said "yes it's not been touched" so of course I start freaking out. My mom steps in and said "We will leave to go eat and when we come back, her dress will be ready!" Jessica B. Replied and said "I cannot guarantee that I'm sorry."

So we left, went to roosters for a hour and a half, that's PLENTY of time to do the small things needed done. When we went back, it was right at 6:30. The sweet girl at the front went and got Jessica B (the "manager" from alterations) and it took her about 5 minutes to come out there. She told me my dress isn't ready and that it'll be ready Saturday or Sunday or sometime next week. First of all, that's a HUGE a difference. Second of all, my mom and bonus mom drove 2 hours to get here, we all made plans around this appointment to make it there. So, of course at this point I'm LIVID.

I started out being very kind but that quickly changed because Jessica B was being a complete smart allack and I lost it. I told her that a phone call before we drove an hour to pickup a dress that wasn't ready would have been much appreciated. She said "well I'm sorry but we thought we could get it done" wait, what?!?! So I told her I wanted my money back for the alterations that I had paid for, it was $231 to be exact! She said she could only give me a partial refund and that they would have to sew my dress back up which would take about 15 minutes but they wouldn't have time to get it done today. So what threw me off and went straight through me, is that she told me that they hadn't touched my dress but now that I'm demanding a refund for alterations she's telling me they have to sew my dress back up? How does that make sense? I told her she still had 1 hour until they close so if it take 15 mins to see it up that they can get it pulled in on the sides with the other 45 minutes, I'll gladly wait. She then proceeds to tell me that there's no way possible to get it done today within the hour. So I LOST MY MIND. I told her I have 2 weeks from Sunday before I have to leave for my wedding since it's out of state and that she will be giving me my money back. She said she could only give me $118 of the $231 back because her manager, Lisa is out of town and unreachable. Then she told me she called her, then she told me she emailed her. So she was lying and backpedaling at this point.

I ended up taking the $118 and my unaltered dress that only had the sleeves and cups in it. I now have to pay someone else to alter it and I'm praying it's done in time. I will be calling Lisa who is supposedly her boss on Monday and I will be calling corporate. My biggest issue with the whole entire situation is that they communicated with me on Wednesday to confirm my appointment ON THE PHONE but then couldn't call and tell me that my dress wouldn't be ready at least the day of. Instead, I drove almost an hour and my mom and bonus mom drove 2 hours. So yes, I'm LIVID.

Jessica B was very unprofessional, a total smart alack and she got a side of my temper that nobody has ever seen. I've never acted like that in public in my life but I had enough. 4 out of the 6 of us had something to say and I was in tears when we left. So I will say this again, I DO NOT recommend David's bridal in Bowling Green at all.
I can definitely see why they are filing bankruptcy at this point! The customer service and communication are enough to ruin the business.

David's bridal has the WORST customer service I have ever had to deal with. Their alterations department RIPPED my dress and refuse to accept responsibility or do anything about it. I'm 2 months out from my wedding and don't have a dress with NO HELP from the company who ripped my dress. The store manager refuses to accept responsibility or find a solution that doesn't cost ME money for their mistakes. Their customer service is worse than any company I have ever dealt with and it's evident that they do NOT care about anything more than collecting money.
In February 2022 I scheduled my alterations appointment, for February 13th. The dress had fit great, zipped up with no issue, and no excess room. I needed to have the dress hemmed, a bustle added, and asked about the way the dress didn't lay flat across my chest. I had my appointment and explained what I wanted/needed to have done. At the end of the appointment I scheduled my follow up appointment for pick up. I showed up for my pick up on March 31st, at which time the dress had been hemmed, the bustle added, and the sides were taken in. Now the dress didn't wouldn't zip up because it was taken in on the sides (even though it fit perfectly at my first fitting). The alterations department said they would take it back out and return for another appointment. When I returned for that appointment on April 14th the dress had been let out on the sides and fit again but I still had the issue that the dress didn't lay flat. This time the alterations department said they could take in the front where the bust seam was, and to come back for another appointment. I returned for another appointment on April 28th, at which point they had taken the dress in on the sides (again) and it wouldn't zip up. Once again they told me they would take the dress out and to return for yet another appointment. A week later I show up for another appointment on May 5th. The dress had been let out on the sides, back to its original size. After another discussion about what was "wrong" with the dress and it not laying flat she told me to take it off and to let her do something else and to come back in 2 hours and this time she would fix it. I left and returned to the store 2 hours later. When I returned it was again taken in on the sides, and the dress wouldn't zip. She was trying to zip it and ripped my dress in the back. Yes ripped the back of my dress, and I heard the material rip. My mom was in the room and the lady doing the alterations threw the piece on the floor. My mom picked up the piece off the floor and the alterations lady snatched it out of her hand and told her its fine it can be fixed. At this point I am more than frustrated at the number of times I have been to alterations appointments, the number of alterations that were done agains what I was telling them was wrong, and the fact that now my dress was RIPPED. After I took the dress off this time she took the dress to the back again and finally fixed the boning (I think that is the term they used) in the dress to make it lay flat across the front. Now that the dress fit and was laying the way it should I had to make another appointment so that the rip and beading could be fixed. The manager and the one doing the alterations assured me the rip could be fixed, they had plenty of beading and everything would be fixed when I returned the following week to pick up my dress.
I returned 1 week later to pick up my dress. The alterations manager came out to speak with me. She proceeded to tell me they couldn't find the beading that would match what is on the dress, and that there is nothing they could do about the rip, but they tried to fix it. She showed me the dress. The beading that they chose didn't match (not the same size, shape, color, or material), the beading pattern didn't match the rest of the dress, and the rip still there with beading overtop of it. She told be that this was the best that they could do - I would personally be embarrassed to ever admit that this was their best work. They kept the dress again and said they would work on it some more. I returned again on May 12th for another appointment and the dress still looked the same, with no changes to anything that was wrong with the dress. I refused to accept the dress in that condition.

I Visited The David Bridal at The Park Pointe Plaza, in Orland Park. Chaqera F. Very professional!

Do not go to David's Bridal in Toledo! First of all, my daughter had a bridal dress appointment. This shop double books their consultants so they are helping two brides at one time. We barely got any attention at all! We were informed that we could NOT go over our appointment time so when she was not able to find a dress in the allotted time, we made another appointment for later in the day. Finally, the consultant was able to devote her time to us so she found her dress. Then, we go up to pay and bang - they add on one cost after another including "the manager" told us the bottom figure which was not the same as the screen read. I had to correct her and Vanessa got an attitude telling me she said that. Clearly she Did NOT as several were standing there. We live an hour away so they called when her slip came in and we had to pick it up in 3 days, then the same for her dress. No holds as they have thousands of customers, and if they held for everyone?!?! No one ever told us this ahead of time. When my mother asked about this, they simple said "it was on the receipt." Could they not mention that when checking out? Fast forward a month and we go back for bridesmaids dresses. I called to make the appointment for my daughters alterations and asked about discounts for bridesmaid dresses if bride bought her dress there and they told me they would get $20 off. That is the only reason we went there. We got smart this time, and booked a back to back appointment so we would have enough time. Sure enough, the consultant was double booked while we had 2 bridesmaids the other person had 6 so thankfully this gave us sufficient time with us having two appointments. Two separate people, one of them being the manager came up to us and asked us about our double appointment. We explained why we did what we did and they said "well, you won't have the same consultant for both appointments." Oh well! We just needed to have enough time! My daughter finally decided on the bridesmaid dresses and since we had some time left, the bridesmaids tried on homecoming/prom dresses. Both bridesmaids picked out an additional dress they were going to buy because there was a sign on the wall with the prom dresses saying clearance prom dresses $49.99. So, when we went to pay, of course the prom dress did not ring up at $49.99. When we asked the manager, Vanessa, she said "not all prom dresses are that price, read the fine print." Well, guess what - there was no fine print on the sign! They had nothing that indicated any of the dresses were any price other than the $49.99. Vanessa just said "there is nothing I can do about it." She did say she was a manager, right? So after one upset bridesmaid, we finally just said to ring up the bridesmaid dress. Well, yep - another issue! When I asked about the $20 off the manager, said "we don't do that anymore - we haven't done that in like a year." Seriously? I had JUST called and asked when I made the appointment? Vanessa wanted to know who I talked to. Really? I didn't write down her name... ugh! Walked out and I am pretty sure Vanessa could have cared less. They missed out on a sale of 3 bridesmaid dresses, 2 prom dresses and wedding dress alterations. Shame on you Vanessa! We drove right over to the mall, found the perfect dresses for a lot less money at Windsor so honestly it was a blessing in disguise. We will tell everyone we know, do NOT go to David's Bridal in Toledo. And, David's Bridal corporate, you might want to take a closer look at Vanessa. She is driving business away.

Myself and 5 other bridesmaids have purchased dresses from David's bridal in Scarborough, ON. When we tried on dresses I chose to purchase a dress smaller than my size at the time. I tried on the size that I wanted to order and it fit. Although it was tight, it still zipped all the way and fit. This was September. The wedding is in February. When I received the dress in December it did not fit. It is not the same size as the one I tried on in the store.
I went back on December 28 to address this issue. Before speaking to anyone, I tried on the black sample dress to make sure that I was not mistaken. After all it could have been that I gained weight. It fit. As it did when I chose to purchase that size. I tried on the one that I was given and it did not fit. We spent several hours trying to come to a solution but the staff was extremely rude. They basically told me I could steam it and try to stretch it out. The material the dress is made out of does not stretch. It is 100% Polyester. Their solution was to have it altered to add a corset. That would have been fine, however, they provided no assistance and wanted me to pay the full price for it ($100). The dress I was given IS NOT the same as the one I tried on. The excuse given to me is that the sample one is stretched. If that is the case it should be swapped out for one that fits properly.
The manager and store manager went on to state that it was my fault because my measurements read a different size. I was body shamed. I was belittled. I was bullied. I was ganged up on by staff. It made me feel extremely insecure and hurt. The fact that I did not lose the weight is none of their business and it has nothing to do with the issue. The issue is I did not receive what I purchased. Again, they blamed me for not having gone with the size they said, which, when I tried on suggested size they had to pin it everywhere because it was so big.

The store manager went on to state that she would try and contact corporate to see if they could do anything about the alterations. She did not want to do anything herself to reduce the price or comp it or meet us half way. I had my friend speak to everyone for me as I was extremely angry and hurt. I did not want to make a scene and felt my friend was extremely calm and tried to de-escalate the situation while DB employees were escalating it, being rude and raising their voice stating the dresses are made from a standard outline. I understand that. However, I did not receive what I purchased. The dress I purchased zipped up. The one I was given does not.

Before leaving, the store manager said she would contact my friend after the new year with an update. We asked for a date and was told by January 2nd. We never heard back from her. My friend called multiple times and left messages. She was finally contacted on January 9th at around 7pm and told there was nothing they could do.

I was able to locate an email for DB directly and informed them of what had occurred (exactly what I am posting here). I was contacted and it was reiterated that there was nothing they could do because the size I bought was not the size I was when I purchased the dress. I couldn't believe what I was hearing. They do not care about customers or customer satisfaction. This issue could have EASILY been resolved by helping me out with the alterations. Afterall, the seamstress is paid salary and it would have literally not costed them a cent.

I went to DB Stratford (London) in October with my mum and 2 BM's. We arrived onetime for our appointment and were told to go upstairs and look at dresses. 10 minutes passed and we had looked at all the dresses and were just standing around in the middle of the floor waiting to be called. 2 members of staff walked straight passed us and went to an older bridal party who were standing around asking if they were ok or needed any help-- they had already been seen. So annoying so I went downstairs to ask what's happening with our appointment. We were then finally called.

Israel looked after us very well and honestly if it wasn't for her I would absolutely hate this store. I wouldn't recommend bringing more than 3 people on a Saturday because it is busy. The set up is nice and still became a nice experience. She helped me try on about 6 dresses and gave me a wild card dress which I loved- and ended up buying. She worked out what I would like by talking to me and getting feedback on each dress from both myself and my party- really amazing skill! I couldn't decide between 2 dresses the manager came over and tried to sell me both- the same woman who cleanly ignored us in the first place when we were waiting. She tried to take over the sale. We left and said we'd book another appointment. I really didn't want to buy anything from her. In hindsight I wish I had just bought the dress from Israel.

Booked a second appointment for end of November called up, booking was easy and the lady was really nice.

On arrival I only wanted to try on 2 dresses- although I knew which one I wanted. I was served by Marssela she brought the dresses put them in the dressing room and left. The dresses are heavy with lace up backs- I didn't know what was happening. 5 minutes later she comes back and I ask her why she isn't helping to put the dresses on and she says that they are not allowed if we don't give permission! Why she just left and said nothing then gave me that lame excuse is beyond me. It was 6.30 so I imagine she was just being lazy after a long day. She puts the dresses on and I decide on a dress. I explain to her that I want a UK size 10 (I'm a 12 now due to some health issues) but am naturally an 8. My wedding is in 10 months so plenty of time to naturally go back to normal. Everything is good we go downstairs and I paid in full for the dress and dress bag (£5). I was told the dress would be here in 8 weeks plus.

Week before Xmas I get an email saying my dress is ready for collection and I must collect within 7 days. I'm shocked as its almost Xmas and the dress is at least a month early! Again called to make an appointment, great service on the phone. Asked if I could come after Xmas as Stratford is not close for me and well, it Xmas and I'm busy. Was told that's not possible and I need to collect the dress. I was fine with this and inconvenience but not an issue.

Attend an evening, after waiting for 20 minutes (they had issues finding my dress, despite me checking this with them on the phone because of how early its arrived) my dress comes out and I'm so excited. That ended when I saw that the dress is a UK size 12. So I explain to the lady on the desk that the size is wrong, it should be a UK 10. She says no check my receipt which has US sizes and says that I ordered a 12- SERIOUSLY. I refused to accept this as I know full well what I wanted and if the sales woman didn't listen and they are hiding behind US sizes that's not my fault. I was told that there is nothing I could do. They called Marssela and she kept insisting that I asked for a 12. She left no notes on the system so because of her laziness and incompetence I'm wrong. I spoke to Tanecna who I think is the downstair manager and showed her photos of my body size just a few months before and years going back explaining that there's no way I would ask for a 12 when it's not my normal size and I'm only this size due to health issues, which are now being managed. Tanecna seemed like she understood and was empathetic. She put the dress on me which fits really well now- BUT this won't fit me on my wedding day 10 months away. I've already gone down to a 10 naturally and I'm now less than 9 months from my big day. Tanecna said that they only exchange if I drop more than 2 dress sizes- there's no way I'm going to be a 6 (nor would I want to be) so I'm screwed. She offered me 50% off accessories and I left taking away a dress that will NOT fit. One of the reasons I chose the dress is because it didn't need any alterations. Well now I'm looking at serious alterations. Its a body fit mermaid dress with big tail so entire top to thigh will need to be taken in. The dress also arrived seriously creased so steaming costs too. They said that they would steam it for free if I get alterations- like I would seriously trust them with alterations when they couldn't even order the dress correctly.

My advice if you go here double check the UK/US size conversions yourself and ensure that they have listened to what you have asked for. Do not pay in full- if they screw it up then you'll be out a deposit but at least you won't have a dress that will cost £100's more to alter to fit when if they had just ordered the correct size alterations wouldn't be needed at all.

What started off as a really good experience with Israel, who was absolutely amazing so helpful and really helped find the perfect dress turned into a horrible and very expensive experience.

I am utterly disappointed the correct solution should have been to apologise for the misunderstanding and reorder the correct size- I have so much time before the weeding - But no, it made more sense to argue with me the paying customer take my money and say theres nothing that can be done. I think they do this so you have to get alterations to increase their revenue and profit margins.

It's understandable why they have so many issues- the service is inconsistent. Tanecna tried to resolve the issue and was lovely really empathetic but only after I had to prove my normal size. Sad that they have a few good people clearly wasting their talents with this company and being let down by lazy, unethical staff.

If you go there, I highly recommend asking for Israel- she is a true talent and has great service.

Such a shame as I had wanted to order 6 BM's dresses and my mum and MiL's dress here but no way I would trust them now. Their failure to rectify a simple issue loss them revenue greater than the cost of my dress- quite stupid really