Maria C.

Myself and 5 other bridesmaids have purchased dresses from David's bridal in Scarborough, ON. When we tried on dresses I chose to purchase a dress smaller than my size at the time. I tried on the size that I wanted to order and it fit. Although it was tight, it still zipped all the way and fit. This was September. The wedding is in February. When I received the dress in December it did not fit. It is not the same size as the one I tried on in the store.
I went back on December 28 to address this issue. Before speaking to anyone, I tried on the black sample dress to make sure that I was not mistaken. After all it could have been that I gained weight. It fit. As it did when I chose to purchase that size. I tried on the one that I was given and it did not fit. We spent several hours trying to come to a solution but the staff was extremely rude. They basically told me I could steam it and try to stretch it out. The material the dress is made out of does not stretch. It is 100% Polyester. Their solution was to have it altered to add a corset. That would have been fine, however, they provided no assistance and wanted me to pay the full price for it ($100). The dress I was given IS NOT the same as the one I tried on. The excuse given to me is that the sample one is stretched. If that is the case it should be swapped out for one that fits properly.
The manager and store manager went on to state that it was my fault because my measurements read a different size. I was body shamed. I was belittled. I was bullied. I was ganged up on by staff. It made me feel extremely insecure and hurt. The fact that I did not lose the weight is none of their business and it has nothing to do with the issue. The issue is I did not receive what I purchased. Again, they blamed me for not having gone with the size they said, which, when I tried on suggested size they had to pin it everywhere because it was so big.

The store manager went on to state that she would try and contact corporate to see if they could do anything about the alterations. She did not want to do anything herself to reduce the price or comp it or meet us half way. I had my friend speak to everyone for me as I was extremely angry and hurt. I did not want to make a scene and felt my friend was extremely calm and tried to de-escalate the situation while DB employees were escalating it, being rude and raising their voice stating the dresses are made from a standard outline. I understand that. However, I did not receive what I purchased. The dress I purchased zipped up. The one I was given does not.

Before leaving, the store manager said she would contact my friend after the new year with an update. We asked for a date and was told by January 2nd. We never heard back from her. My friend called multiple times and left messages. She was finally contacted on January 9th at around 7pm and told there was nothing they could do.

I was able to locate an email for DB directly and informed them of what had occurred (exactly what I am posting here). I was contacted and it was reiterated that there was nothing they could do because the size I bought was not the size I was when I purchased the dress. I couldn't believe what I was hearing. They do not care about customers or customer satisfaction. This issue could have EASILY been resolved by helping me out with the alterations. Afterall, the seamstress is paid salary and it would have literally not costed them a cent.