David's Bridal

The return policy is 7 days. This is an absolute joke. What bride, in the midst of planning a wedding, has time to return to the store within 7 days to make a return? Past that 7 days, you have a whole two months to exchange the item for store credit. I purchased a pair of shoes that I loved, but later realized would not go with my accessories. I did not wear them. It is still 5 months before my wedding. And I was told there is nothing they could do about it. They couldn't refund my money and put the shoes back on the shelf. And why not? Mind you, this was not a custom order. This was not even an online order. I purchased them in the store, put them in a closet, and then realized I could not wear them to the wedding. I really hope that all the present and future brides out there choose a different place to shop for their dresses and accessories. This experience made it clear that David's Bridal is in it to profit any way they possibly can, even if that means forcing brides into trying to sell unused accessories online, just so they don't waste $50 on something that will never be worn. I sincerely hope that this review reaches enough people to ruin this company's bottom line. Perhaps then they will learn some flexibility and proper customer service.

I went to get my homecoming dress and my sales associate Ana, was very helpful and kind. She helped us find me the perfect dress and made me feel very nice!

Purchased my wedding dress with them, also where my bridesmaids got their dresses all of them received dresses that were insanely too big, I was told 250 for alterations then after pinning my dress I was told 370 and they did nothing I asked, the next day I Called back and said it was too much for my price range and I was coming to pick it up I needed to pay a 35$ un pinning fee and they left a pin in the dresses chest area bc it was stuck and created a pull in my wedding dress my whole experience was devastating, Never again will I be going to David's bridal

We were very rushed in the process and did not have personal able service. The consultant was not knowledgeable at all and made no effort to find the information needed.

Too bad zero stars isn't an option!
After buying my bridesmaid dress and shoes 5 weeks ago for a wedding on Dec 12th, my boyfriend (the best man) contracted covid a week before the wedding. I tested negative, however the bride and groom didn't want to take any chances since l live with my bf. Therefore, we both could not attend the wedding. I explained this to the store manager who claimed her hands were tied in the department of refunds and that l would have to call corporate. Mind you, my dress was never altered or even tried on since l left the store, same with shoes. Everything still in the bags it came in. So l call corporate, I'm told it's up to the store manager's discretion and l told them she said to call them because her hands were tied. After 2 days they called me back just to repeat their 7 day return policy and deny refunding me my money and instead offered me a store credit, of which l have zero use for. After repeating my situation the corporate manager Jen just kept rattling off the 7 day return policy like a robot, didn't even sound like l was talking to a real person, more like a recording. This company gives ZERO $#*!s about the customer and acts as if they don't have the power on a corporate level to authorize a $120 refund from their multi-million/billion dollar company piggy bank. I've never dealt with a more crooked, careless, cold company in my life and l truly hope their disdain for customers catches up to them one day. I plan on telling every single person l know whose getting married NOT to go to David's bridal because they don't care about anything but your wallet!

I had a really bad experience with davids bridal in Syracuse ny. I went there for a wedding dress. The dress had holes in it, stains on it, and it did not fit right. They did alterations I could zip up the dress but it still had the stains, the holes, and the top part needed more cushioning. I had to leave the dress again so they could fix it and they said they would over night it to me because my wedding was in a week and a half. I received my gown and cried for 3 days straight after they did the alterations the top was floppy, the stains were still on the gown and it would not zip and since I lost weight and not gained weight it should have zipped up with no issues. Then I had to call the corporate office in Pennsylvania for help because the store said they could not do anything. Well corporate said they would give me partial payment back well my sister talked to them and I did wind up getting my full refund. If you have any issues like I did then I strongly suggest you deal with corporate instead of the store in Syracuse.

David's Bridal made my friends wedding dress and it was absolutely stunning. It was a last minute order as the initial designer disappointed but the outcome was marvellous.

Editing to add that I spoke with my wedding photographer and she let me know it will cost $5-10 per photo to correct the colour difference in photos as they need an expert to do this. Which is unbelievable. The more I sit with this the more upset I am. You are supposed to feel beautiful on your wedding day and I was insecure about my dress. Avoid doing alterations with them!

I purchased a dress from you and had alterations completed at your Scarborough location. I had lace added to the shoulders of the dress and the dress hemmed and taken in. I was told that the lace was the exact same lace that is on the dress already. When I picked up the dress the colours matched in your store lighting. I have now taken the dress out for my outdoor wedding and the lace that you added is a different colour than the dress.

Today is my wedding day and I now have a wedding dress that I am completely unhappy with and will look horrible in photos. The amount of money you charge for alterations, you should ensure you are providing accurate information about your service fabrics.

We stopped at the David's Bridal on a lark. I mentioned the place to my fiancee as we drove by in Portage, Michigan. I had been looking on-line at a particular dress but hadn't take the time to visit our local store in Peoria, IL. When I walked in to the store, I had no idea what to expect since my first wedding was in 1982 and this, my final wedding, was not a traditional purchase. Holly J approached me as I walked directly to the rack where the online dress was hanging. We had a brief conversation, she took me to the fitting room and then stepped back to listen. The color of the dress I had admired did NOT look good on me at all. She listened to my comments, made a suggestion, found another dress which was similar in style, a much better fit, and I really liked. Holly J. Gave one more suggestion, again based on my critique and comments as I viewed the two dresses I tried on, and brought me a third dress.
Long story- I loved the second dress and with Holly J's knowledge and comments, I purchased my wedding dress, on a chance walk-in, while on vacation in Michigan. I don't understand why so many people are so negative. Please, look up Holly J. In Portage, Michigan.
Melissa

Bride is a size 8 and it was suggested to her by the "stylist" for her to be the one to try on the bridesmaid dress for the larger girls! The "stylist" said I'm going to get you the size 12!

I went to David's Bridal in West Palm Beach, and Ross helped me find the perfect dress. Honestly it was the first time I walked in, and he was so energetic, and eager to help me what exactly what I needed. Because he was so efficient in his work, knowledge, and ability to understand my likes and dislikes for my wedding gown, I wound up ACTUALLY finding the right dress within a matter of under 1 hour. He also helped me understand what alterations may appear for the dress, helped me book my alteration appointment, and really took the time to help me find the right accessories to add to the dress. The dress I ultimately chose was one I didn't even see! He found it for me, after hearing me about what my likes and dislikes are for a dress, he just knew. This man is a wonderful people listener, wonderful helper, so eager to help, and seriously so kind and nice. He made my experience with David's Bridal a 5 star experience. I purchased my dress on the same visit, and couldn't be happier. Thank you so much Ross, you're a true team player, a great helper, and thanks to you - my wedding will now be even more special because of the dress you found that fits EXACTLY what I wanted! :)

My friend (the bride) had booked me and the bridesmaids in for a dress fitting in the Stratford shop. They sized me and the other bridesmaid up and calculated on paper cm's to UK sizes, firstly if you want to feel crap about yourself go to Davids Bridal. Our stylist seemed nice, however, she sized me three times bigger than I am. I am a size 12, occasionally 14 and she sized me as a UK18. Firstly I felt as if I was going to cry in the shop there and then. Every dress I tried on in a size 18 swamped me and she had to pin back several times. I tried to collect a few 14's and put them outside my dressing room to try on and every time I went to the rail they had gone and been replaced with 18s and even size 22's. When I finally managed to try a 14 on after protesting so much, it was still too big and had to be pinned back. Do they make money on alterations? I was not allowed to try on my size and was humiliated and infuriated. Also I recently got engaged, they have lost a customer as I will NEVER go back to David's Bridal.

On Sun. May 22nd i ordered a dress, they did not have the size i wanted. (they made me pay $20 extra to rush it... Sales clerk at the time told me if the dress did not work out when it comes in i could return it and get my $$ back. Got a text on Sat. May 28 that the dress came in. Went in Sun May 29th to try on and dress looked horrible. Told them i did not want the dress and wanted my money back and was informed i had to return it within 7 days of purchasing? Does any of this make any sense when i did not even have the dress in hand on Sun the 22nd?... they did not even tell me initially that i could choose something else-they made it seem like i had lost all my coins. Ok, later found out i still would not get all of my money back but i could try to find another dress. Could not find anything so i had to buy items for other family members just to get a percentage of my money back... i am still without a dress for my cousin's wedding... staff was sketchy and did not seem forthcoming with each other and even more so with customers. If you don't have the item i am looking for and i order it FROM YOU, why do i have to pay to have it rushed AND why did i not get all of my $200plus back?! Will never go there again and will never recommend them to anyone because i think they are deceptive... i am still pissed.

I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress. I needed this dress altered and they told me it would be AT LEAST another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Jokes on me though on the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friends wedding dress since they kept screwing that up too.