Myself and 5 other bridesmaids have purchased dresses from David's bridal in Scarborough, ON. When we tried on dresses I chose to purchase a dress smaller than my size at the time. I tried on the size that I wanted to order and it fit. Although it was tight, it still zipped all the way and fit. This was September. The wedding is in February. When I received the dress in December it did not fit. It is not the same size as the one I tried on in the store.
I went back on December 28 to address this issue. Before speaking to anyone, I tried on the black sample dress to make sure that I was not mistaken. After all it could have been that I gained weight. It fit. As it did when I chose to purchase that size. I tried on the one that I was given and it did not fit. We spent several hours trying to come to a solution but the staff was extremely rude. They basically told me I could steam it and try to stretch it out. The material the dress is made out of does not stretch. It is 100% Polyester. Their solution was to have it altered to add a corset. That would have been fine, however, they provided no assistance and wanted me to pay the full price for it ($100). The dress I was given IS NOT the same as the one I tried on. The excuse given to me is that the sample one is stretched. If that is the case it should be swapped out for one that fits properly.
The manager and store manager went on to state that it was my fault because my measurements read a different size. I was body shamed. I was belittled. I was bullied. I was ganged up on by staff. It made me feel extremely insecure and hurt. The fact that I did not lose the weight is none of their business and it has nothing to do with the issue. The issue is I did not receive what I purchased. Again, they blamed me for not having gone with the size they said, which, when I tried on suggested size they had to pin it everywhere because it was so big.
The store manager went on to state that she would try and contact corporate to see if they could do anything about the alterations. She did not want to do anything herself to reduce the price or comp it or meet us half way. I had my friend speak to everyone for me as I was extremely angry and hurt. I did not want to make a scene and felt my friend was extremely calm and tried to de-escalate the situation while DB employees were escalating it, being rude and raising their voice stating the dresses are made from a standard outline. I understand that. However, I did not receive what I purchased. The dress I purchased zipped up. The one I was given does not.
Before leaving, the store manager said she would contact my friend after the new year with an update. We asked for a date and was told by January 2nd. We never heard back from her. My friend called multiple times and left messages. She was finally contacted on January 9th at around 7pm and told there was nothing they could do.
I was able to locate an email for DB directly and informed them of what had occurred (exactly what I am posting here). I was contacted and it was reiterated that there was nothing they could do because the size I bought was not the size I was when I purchased the dress. I couldn't believe what I was hearing. They do not care about customers or customer satisfaction. This issue could have EASILY been resolved by helping me out with the alterations. Afterall, the seamstress is paid salary and it would have literally not costed them a cent.
When I picked up my wedding gown, it was totally disappointed the service and the staff at Woodbridge location. The first time when I made full payment for the dress and tried the dress, the service was good, especially the Alterations Manager, she gave her professional advise and suggestion. A few weeks later, when I came back to pick up, I did not feel welcoming at all with the staff who helped me to get the dress out from their receiver department. When I asked about the garment bag for the dress, they require to pay $10 extra for just a garment bag, which the dress is over $1600, it's not a cheap dress, David's Bridal should be provide a garment bag for every purchase. I was very surprise that such a big bridal store and DO NOT provide the bag. The whole conversation from that staff was not nice, when she said ' you have to try it on, I said I have to come back for alterations anyway, I could just check if the dress has damage. She seems just want to get me out as quickly as possible, but the store was pretty empty at noon time during the week. But the way she talked was rude and not friendly or welcome at all. I forgot to ask her name, otherwise I would have to name it here. Very disappointed about the whole service from David's bridal, not a best place to get your wedding gown to be honest, you pay that amount of money, but you don't get the equal service. NOT RECOMMENDED AT ALL.
Update: I got their response today, but they didnt do any compensate or just giveaway a garment bag.
Hello, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD."
I went to DB Stratford (London) in October with my mum and 2 BM's. We arrived onetime for our appointment and were told to go upstairs and look at dresses. 10 minutes passed and we had looked at all the dresses and were just standing around in the middle of the floor waiting to be called. 2 members of staff walked straight passed us and went to an older bridal party who were standing around asking if they were ok or needed any help-- they had already been seen. So annoying so I went downstairs to ask what's happening with our appointment. We were then finally called.
Israel looked after us very well and honestly if it wasn't for her I would absolutely hate this store. I wouldn't recommend bringing more than 3 people on a Saturday because it is busy. The set up is nice and still became a nice experience. She helped me try on about 6 dresses and gave me a wild card dress which I loved- and ended up buying. She worked out what I would like by talking to me and getting feedback on each dress from both myself and my party- really amazing skill! I couldn't decide between 2 dresses the manager came over and tried to sell me both- the same woman who cleanly ignored us in the first place when we were waiting. She tried to take over the sale. We left and said we'd book another appointment. I really didn't want to buy anything from her. In hindsight I wish I had just bought the dress from Israel.
Booked a second appointment for end of November called up, booking was easy and the lady was really nice.
On arrival I only wanted to try on 2 dresses- although I knew which one I wanted. I was served by Marssela she brought the dresses put them in the dressing room and left. The dresses are heavy with lace up backs- I didn't know what was happening. 5 minutes later she comes back and I ask her why she isn't helping to put the dresses on and she says that they are not allowed if we don't give permission! Why she just left and said nothing then gave me that lame excuse is beyond me. It was 6.30 so I imagine she was just being lazy after a long day. She puts the dresses on and I decide on a dress. I explain to her that I want a UK size 10 (I'm a 12 now due to some health issues) but am naturally an 8. My wedding is in 10 months so plenty of time to naturally go back to normal. Everything is good we go downstairs and I paid in full for the dress and dress bag (£5). I was told the dress would be here in 8 weeks plus.
Week before Xmas I get an email saying my dress is ready for collection and I must collect within 7 days. I'm shocked as its almost Xmas and the dress is at least a month early!!! Again called to make an appointment, great service on the phone. Asked if I could come after Xmas as Stratford is not close for me and well, it Xmas and I'm busy. Was told that's not possible and I need to collect the dress. I was fine with this and inconvenience but not an issue.
Attend an evening, after waiting for 20 minutes (they had issues finding my dress, despite me checking this with them on the phone because of how early its arrived) my dress comes out and I'm so excited. That ended when I saw that the dress is a UK size 12. So I explain to the lady on the desk that the size is wrong, it should be a UK 10. She says no check my receipt which has US sizes and says that I ordered a 12- SERIOUSLY. I refused to accept this as I know full well what I wanted and if the sales woman didn't listen and they are hiding behind US sizes that's not my fault. I was told that there is nothing I could do. They called Marssela and she kept insisting that I asked for a 12. She left no notes on the system so because of her laziness and incompetence I'm wrong. I spoke to Tanecna who I think is the downstair manager and showed her photos of my body size just a few months before and years going back explaining that there's no way I would ask for a 12 when it's not my normal size and I'm only this size due to health issues, which are now being managed. Tanecna seemed like she understood and was empathetic. She put the dress on me which fits really well now- BUT this won't fit me on my wedding day 10 months away. I've already gone down to a 10 naturally and I'm now less than 9 months from my big day. Tanecna said that they only exchange if I drop more than 2 dress sizes- there's no way I'm going to be a 6 (nor would I want to be) so I'm screwed. She offered me 50% off accessories and I left taking away a dress that will NOT fit. One of the reasons I chose the dress is because it didn't need any alterations. Well now I'm looking at serious alterations. Its a body fit mermaid dress with big tail so entire top to thigh will need to be taken in. The dress also arrived seriously creased so steaming costs too. They said that they would steam it for free if I get alterations- like I would seriously trust them with alterations when they couldn't even order the dress correctly.
My advice if you go here double check the UK/US size conversions yourself and ensure that they have listened to what you have asked for. Do not pay in full- if they screw it up then you'll be out a deposit but at least you won't have a dress that will cost £100's more to alter to fit when if they had just ordered the correct size alterations wouldn't be needed at all.
What started off as a really good experience with Israel, who was absolutely amazing so helpful and really helped find the perfect dress turned into a horrible and very expensive experience.
I am utterly disappointed the correct solution should have been to apologise for the misunderstanding and reorder the correct size- I have so much time before the weeding - But no, it made more sense to argue with me the paying customer take my money and say theres nothing that can be done. I think they do this so you have to get alterations to increase their revenue and profit margins.
It's understandable why they have so many issues- the service is inconsistent. Tanecna tried to resolve the issue and was lovely really empathetic but only after I had to prove my normal size. Sad that they have a few good people clearly wasting their talents with this company and being let down by lazy, unethical staff.
If you go there, I highly recommend asking for Israel- she is a true talent and has great service.
Such a shame as I had wanted to order 6 BM's dresses and my mum and MiL's dress here but no way I would trust them now. Their failure to rectify a simple issue loss them revenue greater than the cost of my dress- quite stupid really
I loved living this experience with the people at this shop. The ladies are so nice and they make you feel so comfortable. They make you feel like you're trying on dresses with friends. My friends were there too, so it was like having a big group helping me!
Priceless priceless princess experiences every time I go into Saginaw mi David's Bridal is the absolute best
I had several horrible experiences in the actual stores, so when my bridesmaids found their dress, I helped two of my girls out by getting them online and shipped to my mom (I live in a different state now than my hometown friends). The purchasing process online was easy. I found the dress by the item number on the tag and ordered the dresses. What was NOT clear is that once the dress arrives you only get 14 days to return it if there is an issue (sizing, color, rips, etc). I had an issue, my one bridesmaid couldn't get the dress because they said it would take 2-3 months to get in and she was in Florida for a wedding when it arrived. By the time she got back and was able to get the dress and try it on it had been 30 days. I tried to take the dress back to the store and exchange the size. Unfortunately, because I purchased it online it could ONLY be returned to them and refunded by them. I asked her if it was going to be a problem and she said no just say it was a sizing issue. After calling one of the representatives, who was very rude, I was able to resolve the problem and they sent me a size bigger. My second issue with ordering online is that the second dress we had sent to the store to pick up. Once again, no issues with the process, however, once it arrived in the store they called my bridesmaid and told her that she only had SEVEN days to pick it up or it would be placed on the sales rack and be made available for someone else to purchase. I don't know about you guys but that's pretty messed up to me. She purchased that dress, she should be able to pick it up when she can without the worry of it being sold to someone else or loss of money.
I won't ever be using them again.
i have bought a flower girl dress a month ago, but when i received it, it was very bad quality and the color didn't look like the picture online
I paid 1250 dollars for my wedding dress and 350 dollars for alterations. In return I got a wedding dress that was made too short because the skirt was torn and an e-mail saying that they are sorry which I of course do not believe since they did not do anything about it. Here is in short: David's Bridal is into your money ( make no mistake they will charge you with extreme amounts for anything no matter how small it is, even for the bag they put the dress in) but they DON'T care about your happiness or satisfaction whatsoever!!!
Melanie was amazing, great customer service. I look forward in booking with Melanie again.
Thanks again Mel.
I would like to thank Timothy,katherine,Rebecca,bonnie, they all helped me to get the perfect dress for me on my special day ...i would say you have the perfect staff working there .... I will always be very grateful ..
Ordered a wedding dress 'special order', so 3 month delivery. Dress arrived after 2 months, with hole in bodice; second dress arrived after a further three months in the wrong size. Rejected the goods as per English law, and therefore entitled to a refund. The company accept the first dress was defective and the second was the wrong size, but they state that the CONSUMER RIGHTS ACT gives THEM the right to keep trying to produce the dress as ordered. What rubbish!!! They are in breach of contract, and they have consistently failed to reply to correspondence until I have used Twitter. Brides - do not choose to use Davids Bridal until you have googled 'Davids Bridal complaints' and read the awful reviews on their products and customer service!!
Could not return dress to store. I took dress to store to return and was told they are a separate company. What? I can return Arie to American Eagle, I can return Lands End to Sears and in some Kohls stores I can return Amazon orders. I was told by store manager to hurry and CALL because I only had 14 days to request a return authorization. Again, what? I could not start a return online. I should mention that the dress was well made, sized accurately and a good value. But since this is SITEjabber you get 1 star. Your online process is antiquated.
I am glad i found this service. Last month i bought brider dress for my sister. It was so beautiful and elegant! Thank you David!!
I have been at the Edmonton Store and found a very helpful group of ladies helping me chose the right outfit for me. Great customer service!
buyer beware: when you order online, not only can you NOT return items in store, you also cannot exchange items OR request a return shipping slip. Literally the customer service and shipping process of a mom and pop shop...it's so absurd! I had ordered my bridesmaid dress online with a coupon code that by the time I received the dress I ordered was no longer available (which was measured in store and was told what size to order). I ended up having to pay $10 to ship it back and also had to re-order at the full retail price since they do not accept exchanges and wouldn't honor the lower price I paid originall with the coupon code. This company is scum and they sell a $#*! polyester product. You are better off going elsewhere and if I had the choice I would NOT be spending my money here. If you want a classic and well-dressed wedding party please do not subject your bridesmaids to wear this overpriced garbage.
was suppose to get my dress at the beginning of the month and still haven't recieved it. Hasn't even shipped out yet! 3 months is a little ridiculous to ship a dress.
I went to the Springfield location to try on wedding dresses and had an appointment mind you, the store was crowded and I felt like the consultant working with me wasn't actually focused on the appointment. There was three other ladies she was pulling dresses for and I was looking for an era specific dress to fit my wedding theme. She pulled this Melissa Sweet dress for me told me it was the last one and that it would fit my theme perfectly, now I didn't have anyone with me so I was relying on the consultant for honest feedback about what the dress looked like on me. Her exact words were " that dress is so you, it fits perfectly and looks amazing on you" I was unsure about buying the dress and told her that she told me it was the only one and they couldn't hold it for me. Worried I would miss out I asked her about returns she told me I could return it for store credit if I didn't like it. Ok fast forward to now I am completely unhappy in the dress it doesn't feel like the dress I'm supposed to have which makes me uncomfortable and I definitely don't feel beautiful in it so I call to find out about exchanging it for something else only to find out I can't return it because it's past the 90 policy. My wedding is in 5 weeks and I'm stuck with a dress I don't want to wear because the consultant wasn't forthcoming with the information about the return policy at the appointment. The customer service lady today didn't seem to care her solution was oh well you could always sell the dress and come in to purchase a different one. Are you bat$#*! crazy lady I spent 1600.00 on a wedding gown I'm now stuck with plus all the jewelry to go with shoes, and over $500 on dresses for my daughters who are in the wedding oh and plus shoes for them as well. Davids bridal doesn't care one bit for their customer, their experience, or their big day all they care about is lining their pockets. The fact that they don't stand behind their product or admit that consultants lie to get the sale because surprise they work off commissions. Will never go here EVER again, and everyone else should run the other way.
I received my dress from the Monroeville store and I had a wonderful experience from my sales associate Kara Joe to the seamstress who did the alterations I don't remember her name but she was great and also a great thanks to Darlene,I would recommend this store to anyone who is seeking to get a wedding dress and have a wonderful experience while doing it.
Good service, pleased with very helpful staff. Nice atmosphere. Thank you. Thank you. Good service, pleased with very helpful staff. Nice atmosphere. Good service.
Of 4 bridesmaids dresses that were size 6 all 4 were sized differently. Some tighter, some looser. It worked out by exchanging dresses til each bridesmaid had one she could wear. But this appears to be an attempt to make sure alterations will need to be made. Also one of the eyes of the eye hook fastener was sewed on sideways. My impression was cheap knockoff dresses with davids bridal label sewn in.
we went in just kinda looking but ended up buying a dress thanks to ZIA she was wonderful we will be coming back for more stuff and we will make sure that ZIA is the one to wait on us karen burns evansville indiana
I went to the David's Bridal in Springfield, PA (Store 26) on November 30th and bought a bridesmaids dress. The staff were kind and extremely helpful. I was expecting the entire process to be much more painful and time consuming than it actually was. I was assisted in pulling dresses, trying them on and finally making a purchase. My time in the store was exceptional.
My problems with David's Bridal began on December 19th, almost three weeks after my initial purchase. My card was declined while I was shopping and I was shocked to see when I checked my bank account that I had been charged for my dress again even though 19 days had passed since I was in their store. Not only was this a huge inconvenience with the holidays being so close but it also caused my account to be overdrafted and money to be taken from my savings account to cover the charges, both things which I am charged for through my bank. I went through my bank statement to ensure that I had been charged on November 30th without it being refunded for some reason and then I began calling DB to try to get this figured out.
I first called the store where I had purchased the dress. The woman who answered the phone there informed me there was nothing they could do and I would have to contact costumer service. I called customer service the next day and spoke to a woman named Keisha. She first told me that they don't store card information, which frankly has to be a blatant lie because there is no other way they could have charged the same card almost 3 weeks later if they didn't have my information stored in their system. Next she told me she had to call another department and would get back to me within the next 24 hours. 24 hours went by and I heard nothing. I called back the next day, got Keisha again, had the same conversation with her I had the day before and once again she told me that she would get back to me within 24 hours. Again, I never heard from her.
At this point the holiday had arrived so I had to put the entire situation on hold. Today (December 26) I called customer service and once again spoke to Keisha. A couple minutes into explaining the situation (yet again) she says that she 'thinks she remembers talking to me last week.' She had the nerve to once again suggest that David's Bridal doesn't store card information, the same blatant lie. This time she asked me for my credit card number. When I told her I was hesitant to give her this information because of the situation she flatly responded by tell me I had to give her the information if I wanted my money back. I finally relented and gave her the information in the hopes that the problem could finally be solved. At that point she told me that she had to email another department and would call me back, this time within minutes. Once again, I didn't hear back from her.
Tomorrow I plan on calling once again and telling them I will be filing a police report for fraudulent charges against David's Bridal if the issue isn't resolved. I'm disgusted both by the fact that this happened and the way it has been handled by personnel on their end. For anyone planning on shopping at David's Bridal for anything, I suggest reconsidering. It's not worth having your card information stolen or having to deal with people who are so unwilling to help you. You would be better off finding a more reliable company to do business with.
Omg!!! Run do not walk they are unorganized they over book appointments. Their customer service skills are non existent I purchased my gown and bridesmaids dresses and accessories from them when it was time to pick the items up we had no shoes I called the store and customer service mind you this is in July I just got the shoes a week ago and its October they have several brides waiting in dresses 15+ minutes before the consultant returns had my wedding date wrong and had my alterations appointment a week before my wedding it took me 3 months of contacting them before they offered me 10% off the shoes I ordered three months ago really called customer service back the representative kept calling me BOO like she knew me I spent 4,000 and all they offered for their horrible service is 140.00 back its not the money its the principal we brides put our confidence in a company and after they get their money they don't care I will never shop here again and I would advise other brides to look elsewhere while I was there 30 minutes no one ever acknowledged me and after dragging this out so long you would think they would have been more appeasing to me but no they have their money so that's it they couldn't find the bell so my say yes moment was ruined there were women in there when I got my dress who were picking their dresses up and they were dirty and torn and they were the wrong size and they were told they ordered new dresses the undergarments they provide for brides to try on the gowns were filthy I refused to put them on so I'm not gona go on and on but I've been trying to warn other brides so their experience isn't ruined as mine washope this helps someone also if you do decide to try them ask for Neva she was excellent just overworked
I just visit the website and he ask me about human and a robot, Please fix it, or assist me, Thanks
The workers there were fabulous! I worked with 2 people there an alterations person i believe her name was collette and then the person who helped me find my dress was robin
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