Alex P.

I went to DB December 2019 as the bride. I had my time slot which allowed for me to try on 5 dresses. I had a couple others I was interested in trying on, however they were so quick to conclude the visit and made me reschedule for another fitting. The dressing rooms were empty across and the bridesmaids asked if they could try on a few dresses however they were told no. The store was not busy. We left. I purchased my wedding gown elsewhere. Then I called DB in June 2020 to discuss bridesmaid dresses, I was told August was plenty of time for delivery in November 2020. I took 1 of my 4 BMs in August, and she picked her dress, only to find out at the register, it wasn't available... then she had THREE dresses to pick from. No others were available. Then my 2nd BM went and had 7 options, perhaps size differences or location. I took my junior BM and they had no options, I looked online, and the dress she wanted was on DB website, so I ordered. My last BM made appointment and picked dress, however we are still waiting for delivery?. For some reason I tried one last time with my mom. I made a 4:30 appointment online. When we arrived the woman told me it was for 530. I pulled email and she INSISTED I was wrong. I showed her email and then she quickly blamed computer system. We had help from the same woman from the first trip, and again She provided my mom with a dress that wasn't available, which we didn't know until she wanted that one and went to pay. I pulled it up on DB website and ordered it, as it was available online! She received it in the mail 4 days later. We are done! It is as if they don't care about brides, or customers because they only have to work with them one time and don't care about future relationship. Awful way to run a business.