Cymax Business

I've purchased a TV Stand from Henn&Hart (Or Cymax, which is the same company)
The lid was damaged and some of the screws were missing. Upon contacting them, they failed to communicate with me, refused to deliver the missing pieces and didn't even tell me the dimensions of the screws so I can buy them myself.

This is outrageous, customer service is pretty much non existent. Avoid at any cost.

I bought a desk 01/25/22. They delivered on 02/09/22 2 out of 4 boxes. There is no customer service person to talk to, they ask you to send an email, but no one answers it and they give yoou the running around. Ive sent so many emails already and they are ignoring me. IT IS A SCAM! Do not buy anything from this company!

Cymax sent me the wrong color ottoman. They said I could return it for a refund but it would cost me $209. To return it. So what is the point? This is not a fair return policy. Now I'm stuck with an ottoman than doesn't match my chair. I will never order from them again. I recommend looking at Wayfair. They have an amazing return policy.

Purchased a dresser through Amazon, then the dresser went on sale, so I re-purchased it at the sale price. I immediately called Amazon to return the more expensive dresser & they said it was from a 3rd party seller, so I'd have to coordinate through that seller. After calling & emailing they offered me a 25% credit to keep the 2nd dresser without addressing my request for return. When I kept pressing about the return since I don't need 2 dressers, they ignored my emails (you can only communicate with them through email btw... big ol red flag for SCAM companies...). Now they're trying to charge me $50 to return the 1st dresser & trying to pretend they didn't offer me 25% off the second so either way I have to pay them EXTRA $$$! Also, NOWHERE did it say anything about having to pay for return shipping when I bought either dresser. So purchase from this company at your own risk & if you do, pray you don't need to contact customer service!

I ordered some furniture from Amazon seller Cymax. They made up a tracking number and never shipped anything. I pressed the issue and got a refund through Amazon. I will never order from Cymax Seller again.

Purchased a bar table and 3 chairs through Amazon from Cymax. Arrived, opened and saw minor scrape about 5" across front of table face. Just before Christmas, so after Christmas, reached out to Amazon to send it back. Company wouldn't refund originally until I got Amazon involved. However, they issued a refund, had to fight to get a return label. They would not pay for it. This was a 125lb box and they requested a picture of the damage. The box was repacked and taped. They refused to issue the refund I had to pay, of $297 shipping. The stupid table was only $400. I have been fighting with them and Amazon for over 2 months and no one will do anything.

I ordered a bed and when I 0rdered it I specifically asked if it was the whole bed I was ordering, 2 people both said yes! So when I received the bed guess what? It wasn't. All they sent was the headboard and footboard. No where in their ad does it say headboard and foot board only! I called them and was told I have to by the railings locally, WTH if I could have done that I would have bought locally. They say one thing, get your m0ney then send what they want which is 1/2 a bed. Never again will I buy from this company Cymax Furniture. Neither should anyone.

Zero customer service. No one answers the phone. Ordered 2 chairs. They charged my credit card. Never delivered them. Avoid at all cost. Tried to write a review on their site and they blocked it.

Non-existent customer service.
2 of the items delivered with significant damage, no phone number to call, it takes them weeks to get back to you via email. They provide wrong order statuses and invalid shipping info. Trying to get a refund without any luck at this point

This is the worst possible scam. They advertised a set of ART FURNITURE white chairs for $550, to be shipped in 1 week. 3 months later they sent 1 brown chair and made me jump through all kind of hoops to return their own mistake, threatening with my money they kept illegally.
I will report their practices to other platforms. DO NOT USE THEM. A COMPLETE SCAM.

I ordered a couch through Cymax with estimated delivery being only two weeks away it seemed like a good deal. Fast forward a month and I still have no couch. There is no way to contact them other than email. They respond with vague responses that do not solve anything. I've been on and off the phone with Metropolitan who handles their shipping and that has been a disaster in itself. Overall this has been a terrible experience and I encourage no one to buy from this company. Cymax is an absolute disgrace.