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North Carolina
1 review
0 helpful votes
Follow Maria P.
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I went to the CVS in Rockwell, I had a 40% off coupon,my item was $30 and she took out her calculator and said it would be $28. I said do you really think 40% off $30 is $28? She said yes and showed me her calculator and looked at me like I was stupid. I never got to use the 40% off because there's only so long you can argue with idiots. She still thinks she was right and was acting like I was being a pain in the butt.

Date of experience: July 6, 2023
Pakistan
4 reviews
6 helpful votes
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Regarding the bowls, when I explained that I would like to swap some of them for a few more of the ones I did like and just pay the difference on the last one, they quickly refunded the cost of the ones I couldn't use, processed the new order and again shipped it on the next business day. Plus, they told me to just go ahead and donate them to a local rescue. My overall experience found them to be professional, friendly, quick to correct the issues, & quite frankly, I just think it's really neat that, rather than having me go through the headache of returning those items, they'd rather lose the money and have them donated to a good cause. That says a lot about Chewy and it's values. I highly recommend them and will definitely order from them again! Two thumbs up!

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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CVS is Useless
January 26, 2022

After using CVS for 3 years and unable to obtain my perscriptions, They offered to have I brought to me via outside carrier. (and they would set it up n charge my cc 7.99. After 3 years of them doing it this way. Today they said they have never delivered to me and said I will have to find outside carrier. Not to mention many other issues with CVS, Be being disabled I have to find new Pharmacy. Good luck if your using CVS or their mobile app. Take care all, Be safe happy and without stress =)

Date of experience: January 26, 2022
California
25 reviews
31 helpful votes
Follow Rebecca K.
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My review is for CVS they are great with there Rewards Program. You either use a Rewards card or Phone number. You get discounts on certain items they feel you might need. Some of them you don't even use. But when you spend at CVS they keep a record. Then when you reach a certain amount. They send you either 25% off your bill or 20% off. It really helps since I spent over 40.00 and got 25% off. It makes me feel good that a store rewards you when you spend. I just got today my 25% off coupon. Plus just to let you all know that if for any reason you don't get to use your coupon before it expires they put those coupons on your card or when you go to CVS it will be on your account. You put your card under it and it prints out those coupons for the 25% or 20% coupons as well as others. I like CVS better than Rite Aid. Thanks for reading.

Date of experience: August 1, 2016
Arkansas
1 review
4 helpful votes
Follow R E.
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I will never shop at CVS again. There people aren't helpful. I you need some allergy meds on a sunday evening you are out of luck and their employees cant tell you were a CVS might be that has an open pharmacy. Apparently if you need anything from their pharmacies after 6 on a sunday you have to shop different businesses.

Date of experience: November 9, 2014
New York
1 review
0 helpful votes
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I purchased a gift card for my granddaughter at the store on 1571 forest avenue in staten island, so that she could buy her American Doll that she wanted for her birthday. We got to the store and the card had. 02 cents on it and I had purchased it for $200. When I went back to the store the same day I was told, by the store manager, that someone could have hacked the card and that is why there is no money. Well 2 weeks later I am getting the run around by CVS Corporate and Vanilla Gift card. This is unacceptable and I will keep fighting to ensure I am reimbursed. Buyer beware of the gift card scams going on. When I told my neighbor she said the same thing happened to her a few months prior in the same store. Someone has to be held accountable!

Date of experience: July 30, 2022
Massachusetts
1 review
11 helpful votes
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Prime member so good by CVS, you tricked us into Care Pass with free shipping and charge much too much and then add order minimums. Very Disapointed. I agreed to one year membership but you are not holding up your end.

Date of experience: November 18, 2019
California
2 reviews
3 helpful votes
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Has anyone at CVS even read these one-star reviews? I've been filling prescriptions at CVS for years, and I've never ONCE had a transaction go smoothly–or without error. Right now I've been waiting on the phone for 30 minutes to fill a standard prescription that should be, but for some reasons never is, routine. Meanwhile my ears are assaulted by a horrible caterwauling noise in the background that seems calculated to drive me insane, while a message about vaccines (which doesn't apply to me) repeats over and over and over. I pray for the day when I have an opportunity to choose another pharmacy as part of my health care plan.

Date of experience: January 10, 2023
Texas
2 reviews
1 helpful vote
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CVS Phamarcy is a great retailer as well as a pharmacy, earn 2% back on all your purchases paid quarterly, and their phamacy loyalty program too, fill 10 scripts get $5 how awesome is that. Sign up for email and earn even more, try them you'll like it

Date of experience: March 17, 2015
New York
1 review
0 helpful votes
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Understaffed
September 29, 2023

The store manager works as hard as he can but he's only one person. They ask him to put in 60 hours. Isn't that against the law! Shameful. CVS used to be my pharmacy as well as my go to store but I just switched to Walgreens.

Date of experience: September 29, 2023
Oklahoma
1 review
0 helpful votes
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Zero customer service
September 13, 2022

Found item, went to checkout. No one around.
Finally a woman came up and ask if I wanted to check out, and I said yes. She told me to use the automated machine. I ask if it took cash and she said yes. Well no it didn't.
Looking around for help and no a person in site. I tried multiple times to get it to work, still looking around along with 2 other customers, yet no one to help. Tried to cancel it, but nope wouldn't do that either. Decided to just leave item on the counter and go to Walgreens where they ALWAYS have someone to check you out. If CVS employees are to lazy to help their customers, then it's not the store for me.

Date of experience: September 13, 2022
New Jersey
39 reviews
76 helpful votes
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Store of My Choice
August 7, 2018

I get my prescriptions and basics here. I also used to work in a CVS store, and it was a fair experience. It's a little annoying that the pharmacy calls about refills, especially because I always call when I need something. I also said no to wanting to order prescriptions through the text message service, so would expect them to have thiat information. I would rather not have it than be bothered about it with a call.

Date of experience: August 7, 2018
Illinois
1 review
0 helpful votes
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Love CVS Delivery!
April 17, 2023

Love my local CVS. It's a smaller city but I can't really leave house often so I am very glad they offer same day delivery! Very convenient and arrives as expected. There have been some times when there was a delay but I would always receive notification. I love how friendly the staff are when I call with questions! Even though they seem very busy, they still take the time to answer my questions. I have carepass and use free delivery option often, which helps me save a lot of money in delivery fees. The app is very user friendly for older generation like myself. I am very happy that CVS offer such conveniance for people who are unable to leave the home often. I really hope CVS keeps delivery as an option because I have come to depend on it.

Date of experience: April 16, 2023
New York
1 review
3 helpful votes
Follow Jan R.
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The website kept telling me that my payment was not authorized but charge me 9 times for an order that they didn't even put through. I was charged 3 times to my main credit card and then 5 times to my secondary card and to make matters worse, I was charged once to my debit. My bank has flagged all these charges for dispute but CVS would not even entertain that there was a problem with their website. This problem took me 2 hours of calls to my bank and CVS. Guess what, all this and I do not even have the order I was trying to make! I am done with CVS, no more $ from me. Too bad, I was in the top 5% of customers according to my rewards statement!

Date of experience: August 31, 2016
Pennsylvania
1 review
2 helpful votes
Follow J M.
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The price of OTC medications and General Merchandise at CVS is more expensive then it should be. This is a large chain and as such buys in bulk and gets preferential pricing which it does not pass to customers. Every product such as aspirin, Tylenol etc was cheaper to begin with in Harmons. This is a grossly overpriced store. They have even been sued in several states for overpricing prescription drugs. It's ridiculous. The V in cvs stands for value something you really don't get at this store!

Date of experience: June 20, 2023
Nevada
1 review
0 helpful votes
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I had to battle CVS to receive my medications and my pain medications were always on back order. Horrific service, zero follow-ups, and totally uncaring staff. A really sad environment to get healthy.

Date of experience: August 14, 2023
Ohio
1 review
0 helpful votes
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Membership
August 20, 2022

Do not attempt to Temporarily sign up for the carepass for the 30 trial cause when you call to cancel they don't do it got charged $5 a month for a year and didn't even realize it. All they said was oh sorry the cancellation didn't go through the last time but we don't offer any refunds under any circumstance

Date of experience: August 20, 2022
Ukraine
3 reviews
0 helpful votes
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They have some many affordable items, but my favorite aisle of the store is the cards section. I could spend all day looking at every card, they are so cute! Some of them... can be a bit expensive, luckily I just get lost looking at them haha!

Date of experience: November 18, 2019
Massachusetts
1 review
0 helpful votes
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I was having some problems with the doctor and the prescriptions and I had one girl at the pharmacy her name is Jen that was so very very helpful she deserves to be recognized how well she did and how she went above to help me in any way that she possibly could the people at the pharmacy a wonderful

Date of experience: February 25, 2016
California
1 review
0 helpful votes
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I am so so so happy with my neighhood CVS #9669! I have been going here since it was SAVON about 20 years ago... the managers all the way down are so helpful even calling other stores when they are out of a product! They know me by my name, helpful, etc... can't say enough about store #9669 in Silver Lake, California... its like going to a small town store in crazy Los Angeles! Great job to Eduardo and Steve -- the managers who set the tone! So happy to be doing my business there!

Date of experience: November 6, 2016

Overview

CVS has a rating of 2 stars from 417 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CVS most frequently mention customer service, next day and several times. CVS ranks 4th among Pharmacy sites.

service
142
value
116
shipping
50
returns
54
quality
90
+19