Cooper A.

The product is a wonderful quality. bestchoiceproducts.com Couldn't find any other better service than this.

Regarding the bowls, when I explained that I would like to swap some of them for a few more of the ones I did like and just pay the difference on the last one, they quickly refunded the cost of the ones I couldn't use, processed the new order and again shipped it on the next business day. Plus, they told me to just go ahead and donate them to a local rescue. My overall experience found them to be professional, friendly, quick to correct the issues, & quite frankly, I just think it's really neat that, rather than having me go through the headache of returning those items, they'd rather lose the money and have them donated to a good cause. That says a lot about Chewy and it's values. I highly recommend them and will definitely order from them again! Two thumbs up!

Getting my auto ship food this past delivery was a horrific experience, I am sad to say. First attempt initially was lost in transit and I had to call for a replacement. My second arrived (pics sent to rep and customer service) punctured, no box, with holes punched in the bag and appeared to have been tampered with. Again spent time emailing pictures and frantic about running out of food. Third bag... and it arrived again, outside the box, NOT air tight and also has holes in it. I was sent 2 4 lb bags to get Duke through. I must tell you I was beyond frustrated. I was no compensated for my time or hassle and honestly with the last error, the customer service agent acted like I was in the wrong. It was disappointing. I sent a very detailed email to customer service... including pictures, tracking information for UPS for YOUR convenience. No one has contacted me... besides this survey... or offered me any further information or support around what went wrong. This is concerning, given the reputation of life's abundance. Thought someone should know my experience. Thank you. 1

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