Custom Cushions

My cushion arrived folded over twice in a small shipping box. Unfortunately, the foam distorted and the fabric wrinkled such that it looked awful on my bench. I was advised, via several emails over a month's time, to both wait for it to return to normal over time and to perform various corrective actions on the defective cushion including ironing it, opening it up to manually smooth it, etc. While this product is presented as one that is "ready-to-use," I, the customer, who paid handsomely for this, patiently conducted all the actions requested. The product did improve after all of MY actions but still has wrinkles and as such is not appropriate for my entrance bench, nor is it what is advertised on the website, nor is it worth the cost. I asked for a replacement or compensation. Never replied. BUYER BEWARE!

My wife and I ordered one rectangular cushion over two months ago. We laid out $230, and patiently waited. Now that it is beyond the time frame the item was supposed to ship, they do not respond to the customer support emails, and only a pre-recorded message for their phone number. There is literally no way to get in touch with anyone, just completely miserable customer service! Take your business elsewhere, you have been warned!

-Another Burned Customer

After reading good reviews online, I decided to spend the money and order the cushions for my outdoor living.
It took as long as they said to receive them. They look really nice, but the measurements for the chairs were off. I contacted them, they asked for pictures, I sent pictures that clearly showed their mistake. They never contacted me again. I tried phone several times... no luck, and lots of e-mails and still (almost two months later) no reply. I can not use the cushions, much less fix them myself. So very upset and disappointed for paying that much. It is better to go with companies that are bigger and reliable

I ordered a 3" cushion. It was delivered and it is less than 2". When I asked for explanation, was told it was within their margin of error. I measured the foam. It's less than an inch thick! I spent around $300 for a cushion I can't return and won't use. 0% satisfied. Beware. Read the disclaimers. They DO NOT intend to give you what you ordered - otherwise, why the disclaimer?

Plus, the package came all beat up and looked so unprofessional. See the photos.

Ordered these online through the Custom Cushions' site. Unlike some people that wrote reviews, I didn't have any problems. Took a little over 3 weeks to get the cushions but I was prepared for that. Not a problem for me. Workmanship is very good. One seam is slightly crooked but you'd never really notice. Sunbrella fabric is good. The round bolster pillows are excellent. Very pleased with the purchase. Only complaints - the fabric color is slightly off from the picture but I didn't ask for a sample/swatch so my bad. It still looks great. I thought the price was a little too high for the product. Overall I'm pleased with the purchase.

They took my money over 3 months ago. Over $250.00. Did not receive my two patio chair cushions. There is no way to reach them. I leave VM's. I leave a message on their website. Not one response am thinking about calling police in Canoga Park, Ca but I don't think they will do anything either.

WARNING! Do not do business with this company.

I recently ordered a bench cushion and just received it. It definitely not satisfied with the product and when I contacted the company basically was told too bad. Their policy is absolutely NO RETURN! This is definitely a company who cares NOTHING about satisfying their customer base so buyer beware. It's an expensive mistake on my part.

I ordered cushions from this company and the cushion was too big by 1/2 inch. I contacted customer service, sending an email with a photo that clearly showed it was a full 1/2 inch wider than requested. They responded that there was some fine print somewhere that says that the cushion can be 1/2 inch longer or shorter. It's ridiculous amount of leeway that they give themselves and they don't make this clear on their website. Besides this, the piping on the cushions weren't very straight.

Custom Cushions recommended I send a template for a custom bench cushion. I drew a template in CAD, had a reprographics vendor print it, cut it out, and deliver it to me. Then I spent time and money shipping the template to their business address. After checking in with them the following week to confirm receipt, was told they were too understaffed and are not accepting template orders.

Customcushions.com

This website is a SCAM. DO NOT ORDER from here. I placed my order 09/27/22, and waited their advised 15-20 days as was stated was their lead time on the footer of their website. I have been trying to get in contact via email and calling their customer service ever since and have yet been able to speak to ANYONE. As of now, I have received absolutely NO updates regarding my $471.84 order. Prior to all this, I ordered fabric swatches which I DID receive leading me to believe in this business's legitimacy.

Took them over 2 months to make this cushion and it's not the dimensions I ordered, it's not even cut straight in half, has a stain on it and stuff sticking out of the side. Don't waste your time.

WOW - I wish I had taken the time to read the reviews before ordering from this company. They are consistent, I will say this. Consistently poor! I placed an order on July 7th. I received the order on 8/28. The wrong order! It was a completely different size, style and color. I understand mistakes happen. It's how the mistakes are handled that makes the difference. I tried calling them. They have a voice message system that basically tells you they are only responding to e-mails. Wish that were true. I e-mailed them and they responded up until the incorrect cushion was picked up. I have now followed up with them (7) times, with zero response. They have the money, they have the returned incorrect cushion. This is so unprofessional and frustrating. BE WARNED - you can see this is NOT an isolated experience. They obviously have no business being in business. Totally unacceptable. The BBB should close you down! Disgusting to treat people this way.

We bought cushions for an indoor chair using striped fabric. The stripes on the top and bottom cushions match *perfectly*. Whoever sewed these covers was an artist. The piping was also well done. Excellent quality. The lead time is longer than I would have liked, but they tell you that up front. And I had no trouble communicating with customer service. Good products and good people. Thanks! I appreciate your attention to detail.

Ordered two cushions 25 business days ago - told 10-15 day delivery. No cushions yet but also no response from the site to emails or requests for info. Concerned this site is a scam.