I ordered cushions from this company and the cushion was too big by 1/2 inch. I contacted customer service, sending an email with a photo that clearly showed it was a full 1/2 inch wider than requested. They responded that there was some fine print somewhere that says that the cushion can be 1/2 inch longer or shorter. It's ridiculous amount of leeway that they give themselves and they don't make this clear on their website. Besides this, the piping on the cushions weren't very straight.