Custom Cushions

Custom Cushions recommended I send a template for a custom bench cushion. I drew a template in CAD, had a reprographics vendor print it, cut it out, and deliver it to me. Then I spent time and money shipping the template to their business address. After checking in with them the following week to confirm receipt, was told they were too understaffed and are not accepting template orders.

Been purchasing many times over last 10 years from this company. Quality product. Takes a long time for them to make and ship but I guess it's custom.

I recently ordered a bench cushion and just received it. It definitely not satisfied with the product and when I contacted the company basically was told too bad. Their policy is absolutely NO RETURN! This is definitely a company who cares NOTHING about satisfying their customer base so buyer beware. It's an expensive mistake on my part.

Ordered two cushions 25 business days ago - told 10-15 day delivery. No cushions yet but also no response from the site to emails or requests for info. Concerned this site is a scam.

When I initially ordered my cushions I did not order what I actually needed. Jamie called me to follow up multiple times to ensure she was putting together exactly what I was looking for. She gave me many options and priced it all out for me so I barely had to even think about it. She was very nice and friendly and helpful. Great customer service, and satisfied with products.

Customcushions.com

This website is a SCAM. DO NOT ORDER from here. I placed my order 09/27/22, and waited their advised 15-20 days as was stated was their lead time on the footer of their website. I have been trying to get in contact via email and calling their customer service ever since and have yet been able to speak to ANYONE. As of now, I have received absolutely NO updates regarding my $471.84 order. Prior to all this, I ordered fabric swatches which I DID receive leading me to believe in this business's legitimacy.

My cushion arrived folded over twice in a small shipping box. Unfortunately, the foam distorted and the fabric wrinkled such that it looked awful on my bench. I was advised, via several emails over a month's time, to both wait for it to return to normal over time and to perform various corrective actions on the defective cushion including ironing it, opening it up to manually smooth it, etc. While this product is presented as one that is "ready-to-use," I, the customer, who paid handsomely for this, patiently conducted all the actions requested. The product did improve after all of MY actions but still has wrinkles and as such is not appropriate for my entrance bench, nor is it what is advertised on the website, nor is it worth the cost. I asked for a replacement or compensation. Never replied. BUYER BEWARE!

After reading good reviews online, I decided to spend the money and order the cushions for my outdoor living.
It took as long as they said to receive them. They look really nice, but the measurements for the chairs were off. I contacted them, they asked for pictures, I sent pictures that clearly showed their mistake. They never contacted me again. I tried phone several times... no luck, and lots of e-mails and still (almost two months later) no reply. I can not use the cushions, much less fix them myself. So very upset and disappointed for paying that much. It is better to go with companies that are bigger and reliable

At the beginning I was a little scared of buying cushions for my husbands company online, but then i started talking to Jessica and I asked her all the questions referring the company and how it worked. Jessica is wonderful, she helped and informed, professional but not snobby!
I called again to place my order and spoke to another lad. She was very professional and courteous. She talked me through some color choices as well as the durability of each. The customer service far exceeded my expectations. Product delivered fast and as advertised. My cushions look beautiful

My wife and I ordered one rectangular cushion over two months ago. We laid out $230, and patiently waited. Now that it is beyond the time frame the item was supposed to ship, they do not respond to the customer support emails, and only a pre-recorded message for their phone number. There is literally no way to get in touch with anyone, just completely miserable customer service! Take your business elsewhere, you have been warned!

-Another Burned Customer

They took my money over 3 months ago. Over $250.00. Did not receive my two patio chair cushions. There is no way to reach them. I leave VM's. I leave a message on their website. Not one response am thinking about calling police in Canoga Park, Ca but I don't think they will do anything either.

WARNING! Do not do business with this company.

Ordered these online through the Custom Cushions' site. Unlike some people that wrote reviews, I didn't have any problems. Took a little over 3 weeks to get the cushions but I was prepared for that. Not a problem for me. Workmanship is very good. One seam is slightly crooked but you'd never really notice. Sunbrella fabric is good. The round bolster pillows are excellent. Very pleased with the purchase. Only complaints - the fabric color is slightly off from the picture but I didn't ask for a sample/swatch so my bad. It still looks great. I thought the price was a little too high for the product. Overall I'm pleased with the purchase.

Ordered 1 simple cushion in early March. It is now June 9 and I have no cushion and repeated attempts to email customer service have been ignored. Have turned the whole mess over to Better Business Bureau. Oh... and by the way, my credit card was charged 3 months ago. Do not recommend taking a chance on this company... you just might be the next one to get burned.

Culmination of three years of searches.! All other options were either not matching or not the right sizes. So this option was perfect.

We ordered a set of bench seat cushions for an RV bus an a few accent pillows. Was excited to get them and patiently waited the 6 week lead time. When they arrived, only the accent pillows were there. None of the actual cushions. No one answers their phones. No one answers their emails. Beware.

The quality of the product and customer service are both amazing. I had an issue with my order that was resolved quickly - and they went above and beyond by delivering an unexpected "make-good." They engaged in great communication and were a real pleasure to work with. I've copied/pasted an email that I sent them below:

We received the replacement cushion yesterday - and it looks great! I just want to thank you for your exemplary customer service. In this day and age, it can be rare to encounter companies that really go above and beyond for their customers. Your efforts on my behalf are VERY much appreciated. You have a very high quality product - and the service reflects that.

I will definitely be purchasing from you again - and will wholeheartedly recommend you to my friends, family and colleagues!

I ordered cushions from this company and the cushion was too big by 1/2 inch. I contacted customer service, sending an email with a photo that clearly showed it was a full 1/2 inch wider than requested. They responded that there was some fine print somewhere that says that the cushion can be 1/2 inch longer or shorter. It's ridiculous amount of leeway that they give themselves and they don't make this clear on their website. Besides this, the piping on the cushions weren't very straight.

For the price... value is not there! These have huge creases on one side that will not go away. All along the piping, which was an upcharge, there is horrible puckering. I would not order again, which is sad because I had three other pieces to do.

My bench cushion has just arrived and it is perfect. It was a bit of an odd size - but fits perfectly and the material quality is exactly what I would of expected. Order delivered on schedule and met all my expectations.

I placed my order on 3/7/20 and I still do not have my order!
I received an incorrect order on 4/6/20--ties to my cushions were placed in the wrong location. It took them 2 weeks to get me a fedex return pick-up from home to have them returned for correction. Therefore, they were picked up on 4/21/20 from my home. I was very patient during the quarantine period as they were designated as an essential business and was told there would be a delay they apparently were making face shields. What a joke, in reading the reviews on THEIR website it appears that they continued to fill orders in April and May/ On 6/10 (2 weeks ago) I received 3 of my 4 cushions. So, where oh where is my 4th cushion I asked that numerous times through their customer service email. Oh, THEY DO NOT ANSWER THEIR CUSTOMER SERVICE PHONE NUMBER DURING THE PANDEMIC ONLY ACCEPT EMAIL COMMUNICATIONS THAT ARE NEVER ANSWERED! Another joke! I was FINALLY told that my 4th cushion would be shipped on Friday, 6/19. Here it is late in the afternoon on the 23rd and still no shipping confirmation and NO RESPONSE FROM THEM. I WOULD NOT RECOMMEND THIS COMPANY AT ALL... GO ELSEWHERE! I SURE WISH I HAD. A lot of good 3 cushions do me when I have a table and four chairs. SUMMER WILL BE OVER AND I WILL NOT HAVE NEW CUSHIONS! UGH!

Worth every penny. Totally thrilled with customer service (I messed up how I ordered and they called as they said it didnt sound right) delivery was on time, quality is fantastic. Very high end. My roof deck looks amazing!

WOW - I wish I had taken the time to read the reviews before ordering from this company. They are consistent, I will say this. Consistently poor! I placed an order on July 7th. I received the order on 8/28. The wrong order! It was a completely different size, style and color. I understand mistakes happen. It's how the mistakes are handled that makes the difference. I tried calling them. They have a voice message system that basically tells you they are only responding to e-mails. Wish that were true. I e-mailed them and they responded up until the incorrect cushion was picked up. I have now followed up with them (7) times, with zero response. They have the money, they have the returned incorrect cushion. This is so unprofessional and frustrating. BE WARNED - you can see this is NOT an isolated experience. They obviously have no business being in business. Totally unacceptable. The BBB should close you down! Disgusting to treat people this way.

Wow, I see that these reviews are around the same time as I ordered my cushions and the customer service is by far the worst I have experienced in a company that is supposed to be professional.
$1,000 in outdoor cushions and the backs were all wrong. After delivery, I tried desperately to return and to no avail, they said No and they would not fix what they made wrong. I also sent a review through my CC and they did not back me stating that the cushion co had receipts and phone calls documented. (Citi Bank) I had a professional seamstress come after all of this and told me they were wrong! She happily fixed them with precision, but I had to pay for that as well. Wish I would've had the seamstress before and the reviews to add to my review at the CC co.
Bad Customer service and bad people running it!
Custom Cushions, you should have at least