Custom Cushions

At the beginning I was a little scared of buying cushions for my husbands company online, but then i started talking to Jessica and I asked her all the questions referring the company and how it worked. Jessica is wonderful, she helped and informed, professional but not snobby!
I called again to place my order and spoke to another lad. She was very professional and courteous. She talked me through some color choices as well as the durability of each. The customer service far exceeded my expectations. Product delivered fast and as advertised. My cushions look beautiful

I placed my order June 5,2016. After placing my order, I did not receive any confirmation email, but I did get a charge on my Amex. Six weeks later, still no order. I sent an email to to Custom Cushions on Tuesday this week. 24 hours later I still had not received a call back or an email reply. So I called. The lady who answered was rude, defensive, and interrupted me several times.

She said she would check with production and email me back. We will see. I would've just cancelled the order because the service was so bad, but after waiting this long, what's another few weeks?

That said, I would never use this company again, because they don't know what customer service is, and I prefer to use companies that do.

I was ordering a cushion made for an Airstream where the table area becomes a bed... but the cushions that were supposed to fit the space in the middle (topping the table) fit oddly so I measured my space and put in an order which needed to be pretty exact. After I sent it, and got the confirm, I read how it could be up to 1/2 inch in difference due to batting... oh, I called right away and talked about my dilemma. The young lady that helped me spoke to a craftsperson who does cushions, called me back promptly and said that the 1/2 inch issue could be rectified by not adding batting. YES! This cushion turned out PERFECT! I am 200% happy with this purchase and the cushion was made and delivered within the time frame promised and that made me very, very happy too! I will use them again, and tell my friends, that this is a place that does wonderful work in a very timely manner.

Ordered these online through the Custom Cushions' site. Unlike some people that wrote reviews, I didn't have any problems. Took a little over 3 weeks to get the cushions but I was prepared for that. Not a problem for me. Workmanship is very good. One seam is slightly crooked but you'd never really notice. Sunbrella fabric is good. The round bolster pillows are excellent. Very pleased with the purchase. Only complaints - the fabric color is slightly off from the picture but I didn't ask for a sample/swatch so my bad. It still looks great. I thought the price was a little too high for the product. Overall I'm pleased with the purchase.

Took them over 2 months to make this cushion and it's not the dimensions I ordered, it's not even cut straight in half, has a stain on it and stuff sticking out of the side. Don't waste your time.

WOW - I wish I had taken the time to read the reviews before ordering from this company. They are consistent, I will say this. Consistently poor! I placed an order on July 7th. I received the order on 8/28. The wrong order! It was a completely different size, style and color. I understand mistakes happen. It's how the mistakes are handled that makes the difference. I tried calling them. They have a voice message system that basically tells you they are only responding to e-mails. Wish that were true. I e-mailed them and they responded up until the incorrect cushion was picked up. I have now followed up with them (7) times, with zero response. They have the money, they have the returned incorrect cushion. This is so unprofessional and frustrating. BE WARNED - you can see this is NOT an isolated experience. They obviously have no business being in business. Totally unacceptable. The BBB should close you down! Disgusting to treat people this way.

Ordered two cushions 25 business days ago - told 10-15 day delivery. No cushions yet but also no response from the site to emails or requests for info. Concerned this site is a scam.

I had a very unique chair and tried to find replacement cushions everywhere. Finally found this online. Creating the order online was tedious so I thought they would be meticulous. It took 6 weeks to receive my cushions, the size was off by 1/2", VERY expensive, construction sub-standard as stuffing lumpy and stitching amateur. The only 2 things satisfactory - fabric appears Sunbrella (remains to be seen) and the tag says "Made in America" but I would have expected better quality.

Wow, I see that these reviews are around the same time as I ordered my cushions and the customer service is by far the worst I have experienced in a company that is supposed to be professional.
$1,000 in outdoor cushions and the backs were all wrong. After delivery, I tried desperately to return and to no avail, they said No and they would not fix what they made wrong. I also sent a review through my CC and they did not back me stating that the cushion co had receipts and phone calls documented. (Citi Bank) I had a professional seamstress come after all of this and told me they were wrong! She happily fixed them with precision, but I had to pay for that as well. Wish I would've had the seamstress before and the reviews to add to my review at the CC co.
Bad Customer service and bad people running it!
Custom Cushions, you should have at least

I ordered eight cushions and website said they would ship in 2-3 weeks. Bottom line, they shipped about the third week. They are beautifully made; even the welting matched the stripes in the fabric. Well worth the price.

The website changed shipping times out a couple times after I ordered. It's spring so I'm sure they are getting tons of orders so they have to adjust for not only that but availability of fabric. I also called Customer Service at the end of the third week and they promptly told me status of my order.

I think Ryan T's review is out of line.

I ordered five (5) 4 inch thick cushions for $528, all of which for both the Seat and Back lengths were all 2 inches too long. The reason being that per my discussion with Robin is that those lengths are taken from the "hinge" portion of the joined Seat and Back cushions. I argued that their web site states the Seat length is from the rear of the Back to the end of the Seat and the Back length is from the bottom of the Seat to the top of the Back. So they basically contradict how to describe how to measure when ordering your cushions. So buyer beware. The only