From the business
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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CUPSHE Reviews Summary
Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.
This summary is generated by AI, based on text from customer reviews
I always bought super expensive swimsuits from Nordstrom, Everything but Water, etc. but now I don't know if I will even need to because I found Cupshe. I was just on vacation and brought 3 suits from the site and every time I wore one I got multiple compliments. They seem like great quality and fit normal. I typically wear an L and I bought all L one piece swim suits and they fit perfect.
I was hesitant to order a bathing suit online because I have a hard enough time finding something to fit me correctly in stores. I read such great reviews on Cupshe and the bathing suits were affordable, so I decided to place an order. I am so glad I did! Shipping was prompt (upgraded to 7 day, for it in less time) and my bathing suit fit perfectly! The quality of the suit is impressive, the style is top notch and for the first time in a long time, I have a bathing suit that I am actually excited to wear! I will order all of my bathing suits from Cupshe from now on! I am 51/175lbs and ordered size Large (order #*******)
Hi Lindsey,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Cupshe
I saw Cupshe all over Pinterest and loved the swimsuit style sand prints. I was shocked by the price and ordered 3 thinking maybe only 1 would fit. Well, all 3 bathing suits fit great and I love the styles! I paid the very low shipping price and they arrived within 7 days. Definitely, recommend this site!
Hi Weeks,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
I had seen quite few ads for CupShe on Insta so I finally decided to place an order on Jan 1st for 2 suits - 1 bikini, 1 one piece. I received the suits on Jan 9 (after a 2 day delay due to weather in Canada, typical winter delays for us!) and they are beautiful! I also can't believe how fast the shipping was! I will definitely buy again :)
Hi Jamie,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
When shopping on line you never know the quality or fit. Well Cupshe has wonderful bathing suits nice fabric, well made and the size chart helps you get a good fit. I also ordered a dress which which was up to the same standards. I wish Cupshe would do more dresses because I can only buy so many bathing suit. There is no charge for shipping which is another savings. Thank you Cupshe!
Hi Sharon C.,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Thanks again!
Cupshe
Customer service responded quickly! The suits fit great (got 3). Im usually a 0,1 or 25,34B and got smalls. Im 5,5. Good quality for the price!
Hi Ash R.,
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Here is a link to our best seller which can make your beach vacation or pool party much shinier and fantastic https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Thanks again!
Reed
The bikini I received was inexpensive, but of wonderful quality. Design is flattering too.
Shipping to Australia can take a while, but that's not unexpected when ordering internationally.
Customer service is outstanding. When I received my order I realised I made a mistake with ordering the wrong size (my fault). I contacted CupShe and they offered me some credit towards getting another set rather than shipping back from Australia.
Would definitely purchase from them again.
Hey there!
Thanks so much for your awesome review on the site. We appreciate it so much and we’re so glad you loved the swimsuit and service. Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Have a nice day!
Reed
LOVE my new suits and the customer service was fast and helpful! The swimsuits are great quality and the descriptions were accurate. I would definitely recommend this product and I will definitely order from here again.
Hey there,
Thank you for this fabulous review. Our service team has always and will continue to provide timely help for our friends.
Here’s a 20% off code just for you for being such an awesome person! Use it to check out some of our favorite looks here: https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Happy 2018.
I ordered two bathing suits off this site. One of them was too big, so I followed the directions to try and return it. I was informed that I could follow the return policy if I would like, but that I would only get a partial refund and I could keep the item. If something that was ordered does not fit, I am not sure why anyone would want to keep it and then to find out even if I return it, I will not get the price I paid refunded. I like most customers want the full price I paid refunded once I ship the item back. I don't understand why this is so difficult, and you think it is satisfactory to offer less money refunded instead of the full price I paid for the suit. I will never buy from this company again.
Hi Kelley,
Sincerely sorry to hear that. We have retrieved the order with your name and find order #1700108 which complies with part of this review. If we were wrong, please let us know.
We do offer the full refund. The 2 options our agent offered is in order to simplify the return process, saving your time and money.
We sent an email to you with our return shipping address.
Please check it.
Have a nice day.
Bikini arrived, wrong size and credit codes sent by cupshe never worked so I never go a refund. Computerised customer service?
Hey, there
Sincerely sorry to hear that. We have retrieved the order with your name and find order #F1773 which complies with part of this review. If we were wrong, please let us know.
You mentioned 2 codes in your email: AUD64 and USD24. We don't know where did you get the codes, because we consulted colleagues from other departments and they confirmed that we did not have these two discount codes.
We sent you an email to learn more about this issue, please check it.
We look forward to your reply.
Have a nice day.
I misspelled my shipping address and they corrected it within hours on New Year's Day! Great response time!
Hey there,
Thank you for this fabulous review. Our service team has always and will continue to provide timely help for our friends.
Here’s a 20% off code just for you for being such an awesome person! Use it to check out some of our favorite looks here: https://www.cupshe.com/collections/popular-style-gallery?icn=bestsellers&ici=navbar05
Happy 2018.
After I posted this review I was contacted by a customer service rep, a different lady than who I had been in contact with, from Cupshe and offered store credit for the amount of the bikini I purchased. They have lots of cute bikinis to choose from.
Hi Lisa,
Thank you. We are very sorry for the previous hassle. Cupshe will continue to improve our service and products in 2018.
Wish you have a nice new year.
Cupshe has terrible customer service. I ordered 2 bikinis both the same size from them. One of the bikinis was way smaller than the other and when I contacted them to return or exchange it I was told since I got it on sale, which was $3 off of full price, I could not return or exchange it. I tried to explain to them that I ordered my size and would never have ordered it knowing it was a size too small. According to the description and sizing chart I ordered a bikini that would fit me. I was told since I got it on sale $3 off of full price I cant return or exchange it. Sorry I hope you understand is that I was told. I do understand not buying from this company ever again. Save your $ and dont buy from this company. Their sizing chart and descriptions are not accurate.
I have good shopping experience with cupshe.com. Their customers care team helped me with an issue with one of the items that didn't fit me. They were quick and helpful and the items arrived timely and were just as described on the website.
Hello John S.
Thank you for this comment.
Could you tell me the order number and which part you feel dissatisfied with us?
So that we can redress our errors and will provide a better service and product in future.
Thanks in advance.
I ordered 5 swimsuits and 2 of them didnt work. I tried to return them and was told I couldnt return them. Ridiculous. Will never order from Cupshe again even though I like the other 3. Any company that forces you to keep what you dont like/want will not earn my business again
Hi Kim,
Sincerely sorry that I do not find an order which complies with the review with the name you left on the site. Could you give me the correct order number or the mailbox you utilized when placing that order?
Reed
I ordered quite a few bathing suits. They came in two separate orders and the second one didnt arrive. Cupshe was good about it and sent me the second shipment again. I had to pay $20 shipping on the second order when it got delivered to my door, which wasnt the best. But I was happy with their customer service in getting me my products, would have been nice if I didnt have to pay the additional shipping fee. I am also happy with the quality, the fit, and the price of their product.
Oh, hey there!
Thanks so much for your awesome review on the site. We appreciate it so much and we’re so glad you loved the swimsuit. Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
The resending parcel does not collect new shipping fee in most cases. If you have some queries, please contact service@cupshe.com for reference.
Happy holidays!
Reed
I needed to return the item that I ordered and the process to do so was relatively quick and hassle-free. I received an e-mail response within 24 hours of initially contacting them and the customer service was pleasant and helpful.
Hi Andrea,
We are so happy to hear you are satisfied with Cupshe service!
We will continue to provide high-quality items and service at an affordable price.
See you again at Cupshe!
Cupshe Customer Service
I honestly thought this site was gonna be a scam, different sizes every time you order, thin material, totally unreliable. I felt like I was taking a chance ordering my first suit but Ive ordered 5 more since and I am happy with each of them I feel like its more of a success because I only wear one pieces and its hard to find cute, modest-ish (but not grandma) one pieces and all I can do is rave about my purchases. THANKS CUPSHE I LOVE YOU AND YOUR PRICES
Hi Mikayla,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service.
We will continue to provide high-quality items and service at an affordable price.
Hope to see you again at Cupshe!
Ive ordered at least 12-15 items from this company. From swimsuits to sweaters and blue bean jackets. I have never been disappointed. Thanks Cupshe.
Hi Paige T.,
We are very pleased that you enjoyed Cupshe products and service. Everyone at Cupshe is very proud of your fabulous review, we hope to see you here again soon.
Have a nice day.
Best regards.
Cupshe
Bought 4 swimsuits for myself and 2 for my mom. Mine all fit amazing and my moms fit as well except for one bottom. The quality is quite good too. Very happy with the styles and how they fit. Im a bit bigger and it is hard to find suits I feel comfortable in but these do it. Very quick shipping and easy to track package and great prices. Seriously this is an awesome site. Since Victoria secret stopped selling swim suits I wasnt sure where to look. Well now I found it!
Dear Sabrina U.,
Thank you for your review about Cupshe.
We are highly cheered up to hear that you're satisfied with Cupshe products and service. Everyone at Cupshe feels very pleased with this wonderful review. We rejoice that you enjoy Cupshe products and service! We will continue to provide high-quality items and service at an affordable price.
Hope to see you again at Cupshe.
Cupshe Customer Service
They were clear about options and got back to email quickly and efficiently. They gave you the option of store credit or partial refund. They also let you keep your product if its a return, which can be nice.
Hi Bess H.,
We are so happy to hear you are satisfied with Cupshe service!
We will continue to provide high-quality items and service at an affordable price.
See you again at Cupshe!
Cupshe Customer Service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karli,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Hope to see you again at Cupshe
Cupshe