Will never ever buy from this website again, it is truly a scam of an online clothing company. I purchased 4 dresses from this company two weeks before a wedding I was going to in hopes of wearing one of the dresses to the wedding. The wedding was at the end of June and my dresses just arrived two weeks ago, July 21st! So much for coming in time for the wedding, OVER A MONTH to ship dresses. The package finally arrives and it is coming all the way from China, still shouldn't take over a month to get here. I try on the dresses, maybe I will keep them even though the wedding has past, but none of them fit. So I go on the website and get a hold of the customer service email and email them to get an address so I can return the dresses and get a refund. Usually a real company gets back to you within 1-2 days of an inquiry. Well NOT this company, I don't hear back for about a week, so I send another email. Do you think I have heard back yet, uhh no!
I am so disappointed with this company and how poorly it is run. All I want to do is send back the dresses and get a refund, how hard is that!?
I advise anyone checking out their website to forget about it, they are AWFUL. Don't waste your money!
Hi Kelley,
Sincerely sorry to hear that. We have retrieved the order with your name and find order #1700108 which complies with part of this review. If we were wrong, please let us know.
We do offer the full refund. The 2 options our agent offered is in order to simplify the return process, saving your time and money.
We sent an email to you with our return shipping address.
Please check it.
Have a nice day.