Was unhappy with 3 suits that I ordered from this site and wanted to return (I kept 2). The English in the email correspondence was terrible, the return options made no sense, and it took almost a month before receiving a return address to send the suits back. I google mapped the return address and it's a shady looking home in Ontario. Seems like they give all sorts of different return addresses- clearly not a legitimate company. Fake profiles and paid reviews of "5 stars". Buyer beware!

I am a UK customer and fell in love with a swimsuit that i saw on Pinterest. I purchased on the 5th of Feb and was advised that delivery would be around 13 days, with a max time of 15 days. I had a notification to say the item was shipped the day after purchasing however, that is as much information as i have had to date.

I tried chasing with an email on day 15 after purchase to which i have had no response.
I have sent a subsequent emails and still no response. There is no phone number to ring to speak with anyone and i'm completely lost as to what to do next.

I paid over £20.00 for the item and the money was immediately taken from my account.

Please do not use this company!

Lauren Allen

I ordered a large order because of the ability to return items (or so they claim). I have reached out to their customer service and filed multiple return requests, and have not heard back at all. It has been almost a full week with no response to any of my emails. This customer service is absolutely horrible and I wish I never ordered from them. They claim its easy to return, yet no one answers. It is a shame as I would have ordered here again if they made it easy to return. I really liked some of the suits I ordered.

Do not order from here if you expect to return- no one answers.

Order#*******

I placed my order on 02/07/2018 received confirmation with tracking. It is now 02/21/2018 and I still have no package, no tracking information and many unanswered emails to cupshe.

What a joke of a company. Customer service is horrible. The Chat Now on the site doesn't even work properly. It only sends a damn email. NO phone number to contact anybody.

This will be the first and last time I ever order from this company. Obviously I am not the only

Okay, so I've sent 4 emails to Cupshe, that have not been acknowledged, but they reply to my review on Sitejabber, claiming not to be able to find my order. I call BS! My order# is *******. They certainly didn't waste any time charging my credit card. I feel sorry for for the people (person because they're obviously short-staffed) that work for Cupshe customer service. They must get blasted with negativity and hate on a daily.

Received an order of 8 swimsuits and 6 of them don't fit me properly. Emailed customer service to return items, included pictures of barcodes and followed return instructions as per their website. It's been a week now, and 3 emails sent by me, and still no response from anyone. Seriously disappointed with the customer service at CupShe. It's a shame because the suits are cute, but I won't be ordering from them again if this is how difficult it is to return items. Perhaps the Better Business Bureau needs to be notified?

Please give me the right information! My emails since 19/02/2018 havent been answered. You gave the tracking information here. I have to write here in a review for answers? Its been 4 days since shipment information and impossible to track. How much time does it take?

This is the information you gave me here:

Sincerely sorry to hear that.
The tracking number of order #******* is LX*******CN. Carrier is EMS. The tracking number was generated just now which cannot be tracked immediately. Please wait in patience.
Have a bice day.

I want my money back. I was very excited about my purshase and nos I am dissapointed.

I ordered two suits on 2/10 (order *******). Both fit a little weird. I emailed about an exchange/refund on 2/15 including pictures, descriptions and everything asked to include. Have heard nothing. Followed up yesterday on both website and via email and still nothing. I understand it might take a day or two, but FIVE without any response? And online chat is only available 9-11PM?! I was tempted to just re-order the suits in another size but why would I send them more of my money? Bad.

UPDATE: After writing this review, and contacting/commenting on Facebook, someone promptly got back to me offering me store credit for the price of my items, without having to ship them back. I have re-ordered, with the understanding I can't do anything if these ones don't fit. Takes some effort but the suits are very good quality at very good prices. Appreciate the followups, when they finally did happen.