I ordered two swimsuits with the hopes to receive them before vacation. I paid extra for expedited shipping and received an email the day after I placed the order saying the items had been shipped. However, the tracking number does not exist and no shipment info has been received/updated. I contacted customer service and, like other users, they said the order had been delivered and to check with the delivery carrier. However I never received any info regarding the carrier and no shipment has been received.
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I ordered 3 swim suites on Feb 13 and still have not received them. The tracking number did not exist when I went to track the number and when I contacted the company via email, the got back to me but with really generic "solutions", one of which was to contact the delivery carrier. But they didn't tell me who the carrier was, so I couldn't even check with anyone. I had high hopes to review these in my blog but unless this gets resolved, will have a very disappointing review to write. My order number was #*******.

I ordered 4 suits on 2/19 and paid extra for 3 day shipping. I received an email 2/19 that it had shipped with a tracking number but the tracking number didn't work in any common carriers and the link they provide didn't work. I did not receive the suits as of 2/23 and emailed CS. They said it was delivered and to check with my neighbors and family and contact again if it was not found. I checked our home surveillance and it was not delivered. I asked them to confirm the carrier and tracking info and have not heard back and that was 3 days ago. Be very weary before ordering, especially if you have a timeline for needing the suits. My order #*******. I'll update if I get my suits.

[UPDATE: After I posted my original review on Sitejabber I was contacted by customer service from CupShe and was offered return options. Over the course of a week I was able to correspond with them about which option I wanted, and my return refund was issued today. They repeatedly asked me to then remove my review, but I feel like it's still important for potential buyers to understand that their customer service is extremely slow to respond and somewhat confusing. I appreciate them eventually resolving my issue, but do not plan to order from them again.
ORIGINAL REVIEW: I ordered a suit from CupShe and realized after ordering that it likely wasn't the right size (the size I should've ordered was sold out). I attempted to cancel my order before it shipped, but customer service did not respond to my message until after it shipped. So the swimsuit arrived and is, in fact, not the right size. I have emailed customer service several times over the past week requesting a return authorization number (per their return instructions), but have yet to receive a response. This whole experience has really soured me on ever ordering from CupShe again, despite the fact that they have cute swimsuits. Customer service goes a long way, and these folks have missed the mark.

I ordered 3 suits on February 5th, on the 6th I received an email saying they have shipped. The tracking number they sent doesn't work. I emailed to try to get more information and the provided me with another tracking number. This numbers tells me it left China but there is no other information other than my order may have been sent back to the sender, it may be somewhere held for customers (But no additional info) or maybe the address is wrong. I was told to be patient since I choose a shipping time frame of 12-15 days. It has now been 3 weeks and I still have no suits. Of course your card is charged immediately. If they don't show up soon or I don't get any additional information I am going to have to call my credit card company to fight the charge. Extremely frustrating!

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I recently purchased two swimsuits with Cupshe on 2/15/18. I payed a small fee for expedited shipping to receive them within 5-7 days. I received an email stating my swimsuits were out for delivery on the 16th, but since then have had no updated information on the whereabouts or my package! I emailed them asking for an update and they first stated sorry for the delay due to the weekend and holiday and then went on to say you package has been delivered now and to check around the outside of my house or with a family member that my have picked it up without my knowledge. I want what I payed for!
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I cant remember the last time I experienced such terrible customer service. I purchased two swimsuits from Cupshe and one arrived damaged (thread coming undone at strap). I followed the instructions on the Cupshe website and sent photos of barcodes as well as a photo of the damage. I have now sent customer service FIVE messages via email and facebook messenger and am STILL WAITING for a response. Do yourself a favor and look elsewhere. The swimsuits may be a good price, but they are poor quality and you will be hard pressed to get your money back if they don't fit perfectly or arrive damaged from shipping. Order#*******