business logo of CUPSHE

CUPSHEReviews 1,143

cupshe.com
chic, swimwear, resort womenAge 19-25, 26-45
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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.


Clothing item from CUPSHEFashion apparel by CUPSHEMerchandise from CUPSHE clothing lineCUPSHE fashion product

Business Highlights

General

Year Founded: 2007
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $59

Returns

Return Policy: not free
Return Instructions: all returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached
Return Cost: $4.99 - $8.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, swimwear, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 0X, 1X, 2X, 3X)

Customer Service

Support Channels: contact form, email, chat
Support Email: customercare@cupshe.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate CUPSHE?
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CUPSHE Reviews Summary

Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.

This summary is generated by AI, based on text from customer reviews

service
132
value
127
shipping
129
returns
117
quality
127
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Maryland
1 review
2 helpful votes
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So... here is my completely honest review of Cupshe. NOT SPONSERED OR INFLUENCED AT ALL BY CUPSHE! I was very skeptical of ordering from Cupshe. The suits were super cute, and the price just seemed too good to be true! But, I went against my gut feeling of, This is a scam! And began shopping in the site. Before I ordered, I made sure to check all of the reviews in each of the suits, and was concerned that most all reviews were very positive. Again, just too good to be true! A lot of the suits on Cupshe seemed very... little material? Very sexy looking! This was not what I was looking for! I wanted a bikini, but I wanted it too be high waisted. I didnt want to cover up completely, but definitely wanted to be modest! Eventually, I ordered three suits. (3 bikinis and 1 one-piece with cutouts) I bit my tongue, entered my credit card information, and placed my order. I selected the option for free shipping (5-7 business days). I was nervous when my credit card status showed that the company had immediately billed me, but there was no progress with shipping my order. The tracking number simply showed the package stuck somewhere in New Jersey. Theree days later, it was STILL stuck. You can imagine my surprise when I checked the status 5 days later, it was STILL not moving! I placed my order on a Sunday, and finally, a full week afternoon I had placed my request, I checked the order status to see that it hadnt yet shipped. At this point, I was expecting to have to cancel the whole thing and battle with my credit card company when I finally got the memo that my package had shipped! So... yes, it took longer than expected. (I got the package about 2.5 weeks after I placed my order) Considering I didnt pay for shipping, it wasnt that bad! I ended up loving 3/4 if the suits! I havent worn them in the water yet but the material seems to be of decent quality! Surprisingly, I highly recommend purchasing from Cupshe!

Date of experience: July 24, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. We will try our best to improve the customer experience. If anything troubles you, please contact us.

Texas
1 review
6 helpful votes
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This is the worst website I have ever dealt with and Cupshe should be shut down for their false advertising! I will never purchase from them again! NEGATIVE 5 stars!

Date of experience: July 15, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you plz tell us your order number? We will help fix your problems.

Tennessee
1 review
0 helpful votes
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The bathing suits seem to all fit differently. The bottoms are usually too small and the tops are usually too big. I wish they would sell their swimsuits as separates because right now I am paying $20-$30 for just the top of a bathing suit. I haven't being able to wear the bottoms yet.

Date of experience: July 11, 2018
Utah
2 reviews
1 helpful vote
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So, I am following up on my last review. I had written that I had ordered three suits and really liked them all but sent two back because I had ordered the wrong size. I was actually really happy with the one that I kept and decided it was enough. I sent the two back, and sent pics of upc and details and then also sent package with a tracking number like they instructed. I also insisted on a refund and not the other options. Everything went well and they received my package and I was refunded within a short time. I also really like the suit that I kept and the quality and feel of the material. My order looked like it came from China but I was amazed how quickly it arrived! I would probably order from them again. My opinion, my experience.

Date of experience: July 10, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. We do offer return address for full refund. To save your time and money, we offered return options before you return items. Could you please tell us your order number? We do wish help you with your problem.

Georgia
1 review
4 helpful votes
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I ordered 4 swim suits, the site crashed multiple times giving me error codes (this should have been my first indicator to NOT ORDER!). The site also would not allow my saved password to access their site & made me to reset my password 3 different times. The 4 suits didn't fit properly, I emailed them through their cimicat d return process and keep getting emails with "better" options. First a 50% refund, or a couple to purchase more, NOT happening! An email most recently stated I could keep the suits for $5.00 each. They were not transparent regarding the Return Policy.
Feels like I'm being jerked around by a scam artist! Now I'm concerned about my credit card possibly being compromised after reading a few.of the reviews here. Do the right thIng & return our money! Make the return process easier!
So glad I found sitejabber.com! Too bad it wasn't sooner! Submitting to the BBB as well!

Date of experience: July 6, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. We do offer return address for full refund. To save your time and money, we offered return options before you return items. Could you please tell us your order number? We do wish help you with your problem.

Mexico
1 review
3 helpful votes
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So dissapointed! I got influcened to buy at the website by a youtuber because in her video she was sponsering Cupshe.
I never received my bathsuits, i sent 6 emails to customer service and without a respond.
I am going to sued them, because they are not trust-worthy and they pay youtubers so that they can steal money from more people.

Date of experience: July 5, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please tell us your order number? We will check the order status for you. We do wish help you with your problem.

California
1 review
1 helpful vote
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Cupshe is a class act. I purchased a swimsuit that didnt fit quite well & they took care of it amazingly & quick. Will be a repeat customer.

Date of experience: July 3, 2018
New York
1 review
4 helpful votes
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Don't buy!
July 3, 2018

I purchased two bathing suits from Cupshe for a vacation. When I submitted my order, the shipping time frame was 10-12 days. 20 days later and still didn't have my package and I didn't have it in time for my vacation. I was already annoyed and then once I received my package, one of the bathing suits didn't fit (even though they were the exact same size). I followed the instructions listed on their website to process a refund only to find out that they do not give full refunds and do not provide shipping labels. They basically lie on their website. Don't order from them.

Date of experience: July 3, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience.We do offer return address for full refund. You can sent your package back to get a full refund. Could you please tell us your order number? We do wish help you with your problem.

Pennsylvania
1 review
2 helpful votes
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I ordered from this company and paid for expedited shipping. I haven't received my order and they told me they are giving me a coupon to order again. All correspondence is done through email and takes days. I just want my money back! I have given up on the suits at this point.

Date of experience: June 30, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you plz tell us your order number? We will check it for you.

Ohio
1 review
6 helpful votes
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I wish it was possible to give this company 0 stars. They tried to steal $220 dollars from me because I couldn't produce a tracking number proving that I returned their swimsuits. They said their warehouse didn't receive the suits and there was nothing they could do. Boy, were they embarrassed when my post office helped me locate the tracking number. Sure enough, they had received my package a week prior.

Per their comment below, they refunded a credit card that isn't even mine. I'm filing a dispute with my bank. Save yourself a head-ache and stay far away from this company. I only wish I would have read more reviews before purchasing. :/

Date of experience: June 28, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Our agent have refunded you and sent you an email, please check it.

Pennsylvania
1 review
2 helpful votes
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DO NOT ORDER FROM CUPSHE! Their customer service is awful! If you try to make a return they will only give you 50% of your money back even though the website return policy doesn't say that!

Date of experience: June 28, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. We do offer return address for full refund. You can sent your package back to get a full refund. Could you please tell us your order number?

South Carolina
1 review
0 helpful votes
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Great Suits!
June 28, 2018

I was definitely Skeptical about buying a swimsuit that I wasnt able to try on but both bathing suits I purchased work wonderfully! The patterns are super cute and I love the high waisted bottoms. They fit true to size. I recently had a baby so I wanted to be able to hide my mommy pooch. These have been great to nurse in also. The only negative is that the cups actually run small so if you are bigger chested then you may need a bigger size Or pick one that does not have cups.

Date of experience: June 28, 2018
Illinois
1 review
2 helpful votes
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Items Never Arrived
June 28, 2018

I ordered 3 swimsuits and only 1 of the 3 ever arrived! It was over a few months yet I was charged!

Date of experience: June 28, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please tell us your order number? We will fix your any problems.

Missouri
1 review
2 helpful votes
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Horrible product and company! DO NOT order anything! They somehow got a hold of one my credit cards I never used and charged a fraudulent purchase

Date of experience: June 24, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you plz tell us your order number? We will fix your any problems.

New Jersey
2 reviews
1 helpful vote
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I agreed with the rest of the review that it's a scam. They are Chinese based company and have horrible refund policy and fake reviews. Everything is on paper for ads but none is true. When I request refund for unshipped item, they offer coupon and allow you to go through all the trouble till you give up. I tried posting 1-star review but it never showed up on their website.
Shameful as it is, but this is their strategy. They charged you for full price even they realized some items are out of stock, hoping you could forget about it or give up going through troubles to get your money back.

Quality? Forever 21. Price? Higher than Forever 21.

Date of experience: June 24, 2018
Iowa
1 review
2 helpful votes
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CUPSHE is a SCAM
June 22, 2018

Ordered two suits three weeks ago. Still no update when I track the package. They blocked me on a Instagram when I complained in the comments (because I wasnt able to get a response via email.) Im scared they will use my CC info so I will be suspending and changing my card immediately.

Date of experience: June 22, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please give us your order number? We will check the order status for you.And we won't block anyone who cares about us, maybe there is something wrong with the system.

Rhode Island
1 review
4 helpful votes
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Update
June 22, 2018
Updated review

Update - despite their comments I still am not able to return my items for a full refund in the form of my original payment, and I was notified by my credit card company that Cupshe had sold my credit card number and I now need to get a replacement card.

Date of experience: June 22, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please tell us your order number? We wish help you solve your problem.


Negative 5 stars
June 20, 2018
Previous review

Look at other reviews online, this place is a scam. The return policy on their website makes is appear you can return your purchase for a full refund of the purchase price - that is not the case. When I tried to initiate my return I was told I could get a coupon for 100% of the purchase price or a 50% refund. The suits are cheap quality, made in China and they have a chemical smell. The "returns" process is ridiculous, which includes having to send pictures of the items you want to return along with several emails. Shame on all the fashion bloggers giving this place a good review.

Date of experience: June 20, 2018
Massachusetts
1 review
1 helpful vote
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ERROR!
June 22, 2018

I haven't received my package, but I've been trying to make contact with them and I keep on getting error messages. I've tried tracking down my package and again I get an ERROR message. I should had known this was too good to be true.

Date of experience: June 22, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please give us your order number? We will check the order status for you.

Pennsylvania
1 review
1 helpful vote
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Received two suits - looked adorable on IG. Fit was awful, material cheap. One was even sheer (and it was black, no less!). After reading awful reviews about return policy I didnt even bother - suits went in the trash. Read the other positive reviews on here closely - they are clearly fake. Wont buy from them again, ever.

Date of experience: June 21, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please tell us your order number? We wish help you with your return process.

Michigan
1 review
2 helpful votes
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As other reviewers stated, return policy is ridiculous- I did all they told me to do (photos of tags on bags, etc), and my package shows delivery to them on june 2. It is now june 21 and still not been refunded. Try to email them on their site, and keep getting error codes. Total BS. I want my money back, cupshe!

Date of experience: June 21, 2018
Amanda D. CUPSHE Rep
over a year old

Sorry for your any inconvenience. Could you please tell us your order number? We wish help you with your return process.