Crutchfield

I was very excited to buy the complete install not for my Tahoe with step by step instructions. Unfortunately, the instructions were vague and confusing. After spending a weekend researching videos I finally found one that answered most of my questions, and after some trial and error I got the radio working. But crutchfield is VERY misleading with their supposed "free" step by step installation instructions. Don't take the cheese. Do your research!

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

I purchased a set of component speakers with the assurance that crutchfield has done extensive research they would fit my application and if I had any trouble their experts would be able to help. Baloney. My car is five years old, expert only had experience with a car that was a generation older. Still don't know how to utilize crossovers so I can't install tweeters that came with kit. Could have saved money on coaxials, but now I'm left holding the bag.

Their customer service literally are ignorant especially Olga as she has no clue how to solve any issue with customers! She doesn't bother if simple issue took weeks until get it solved and she has no flexibility to find alternative better solution to expedite solve it whooo how crazy are they! Please stay away from those people as their system is garbage and make very simple things more complicated! Not trustworthy place as they have no experience! I think Crutchfield management should replace their customer service to get a better reputation.

This company has really changed for the worse. Most of the products are high production, average quality at best, and expensive to boot. Now they offer "signature series" crap that is labeled for them. Custumer support went from life-time, 24 hours to 90 days, m-f, 9-9 or something. When you call in they are pushy and try to get you off the phone without helping. I have found the same Canon cameras for almost 40% less at other retailers. I doubt Cruthfield will be around much longer. There seems to be a lot of recent complaints about them.

I have always gotten good service and Ana excellent know how from you. But now you are just not paying attention to what you are putting in the box. Yes i think it is awesome that my factory harness this time was free to install my speakers. But the last 2 times they didn't work with the 6x9s. I still had to go to the store and get the right female ends cut the plugs for the new ends. I'm pretty sure you have the right ones already made I'm just not getting them. On top of that the speaker mounting plates came with dress that didn't even fit the plate. They were too small in diameter and wouldn't tighten up. I love ordering from crutch field always good prices and fast shipping but the more i order the worse its getting. Some one doing a little quality check is in order.

Love the company, love supporting such a long standing institution but you guys make it hard. I actually hate your gift card process in this day and age. I had to pay shipping on a gift card becuase of your antiquated system that does not allow for digital or ecards? Then cause my father asked last minute I had to spend 29 dollars for over night? 29 dollars for a card. Pathetic and explains why big business is winning. Address the horrid practice please!

The radio was ok but could not get any AM stations to work on the radios. This was for my wifes van. It fit great and looked great but had to take it out and return it because I wife listens to AM stations most of the time. Will have to figure something else out. I had to pay to ship the radio back which make me out money for a radio that did not work correctly so will not be ordering from Crutchfield for the replacement. Dont want to have to keep paying if I need to return again. Tech support was nice and tried to help but nothing they had me try worked so they suggested I spend more money to get a signal booster which may not work so that is why I decided to just return it to cut my losses

I purchased my first item from Crutchfield (QLED TV) and it arrived today. I had promised myself to use them since I got excellent advice from them on a different product, a year ago, that they no longer carried (was discontinued) and they told me to get one even if it meant going elsewhere. So, I got my next TV from them. New TV's are not easy to ship as the glass is so thin. It arrived perfectly and right on time with no drama from UPS (their only shipping partner). Since Covid nothing has seemed to go right in customer service - Crutchfield is the obvious exception. I am now a loyal customer.

I have bought to car systems from Crutchfield. Their field advisory folks put together the order with all of the right parts. Instructions were precise. System went in smooth. They even followed up. Great company

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

Have used this site for years now great customer service that is always willing and eager to help answer any questions I have. You can tell them what you're trying to accomplish with your sound system and ask for suggestions. All staff seem to be very knowledgeable of the products all of which are high quality name brands. Ive ordered multiple sets of speakers and stereos for cars site shows everything I'll need for install and they send me free picture instructions. Ive always been extremely happy with my purchases and the service. I always refer friends to their site. Prices are very competitive and shipping is fast.

Found what I wanted ordered it for my year car. I got everything I needed radio 4 speakers. Wire harness for speakers and radio to the car. No cutting of the wires was required with everything I got. Crutchfield sent me s lot of free stuff as well that made my install even easier. I am already planning on ordering another system for my wife's vehicle. I will be using this same website. One more thing before I go I needed to have a couple questions answered. So I got on chat and asked they were unable to help me because it was a technical question. They did give the tech my number and they called me a few minutes later. All in all one of the best sites I have ordered from in long time and customer service is top notch. At least it was in my case. Good luck to everyone else don't be afraid to order from this site if you need help just ask they are VERY HELPFUL!

My low mileage (291,000 miles) 1994 Saturn SL2 needed a new radio. Went to the Crutchfield web site, entered my auto year, make and model and boom, all the radios that would fit were displayed. Was pleasantly surprised to find that they had a large selection and customized installation instructions for my 26 year old car. Picked out a nice mid priced radio added it to my shopping cart and then clicked on the installation kits tab and again surprised that the installation kit was included at no cost. Two days later everything arrived via no cost UPS shipping. Installation was a snap, everything fit perfect and the radio sounds great. I highly recommend Crutchfield! 5 Stars

I have been purchasing TVs, camcorders and stereo equipment from this company since they opened their doors. They have the best technical support team on the planet. Where else could you go 10 years after purchasing a stereo component and still get excellent technical support? I had a 15 year old stereo receiver that I had long since lost the manual for and they helped me with some connection issues. Prices are very competitive, but even if they may be slightly more than some discount shops, the lifetime technical support is worth every last penny!