Crutchfield

1st system i bought died in 1 year had to send it in JVC,, and it was 3 weeks getting repaired. I gave them a 2nd chance and order car radio and speakers for my jeep. It came missing the 4 sm screws that hold on the faceplate. I called to get them mailed to me. 2 days later lady calls and say i have to call the company that made it for the parts. WTF? They should have done that and forward them to me or open another stereo and sent those to me and sent that one back to the company that they get them from. They lost a customer.

Just received device. Charging now however the battery is swollen on arrival. I hope though it works but going to need a battery replacement part for the disco itself. Please contact me so I can get that otherwise the review will stay at 3 for now.

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.

Key Concerns:

Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:

For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.

Overall:

While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.

Horrible Sales Support and possibly one of my worse experiences ever. They do not care about their customers. Check Amazon or any other retailer.

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

I personally have not done business with Crutchfield. I considered it. Until I could not find an email address online. Shady at best. It's simply not there. And they ship via USPS. Also a red flag. I refuse to do business with any online retailers who utilize the USPS. It's regrettably a bad idea doing business with any retailers who use USPS. You will likely not get your package on time. Or in working condition. Rather a box of broken parts. I'll buy elsewhere.

Crutchfield has quality audio and video equipment plus much more. Prices are great, and shipping my orders has always been two to three days. You can not ask for much more that that.

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Awesome service and crazy fast shipping but your sold out of everything... You usually always have a large amount of options now it's down to nothing pretty much.

Purchased Marantz ND8006 CD player, cables and Panamax line filters. All are working well. Prices are comparable to many other websites. Service was good with online chats. I was not able to speak directly with one of the advisers that returned my e-mail. Busy holidays I suppose. Delivery was as promised (New Years Eve).

I was looking for some Klipsch outdoor speakers to replace the ones I have had for 12 or 13 years. Crutchfield had them ready for shipping and I got them within a few days. I have already mounted them and have enjoyed listening to the great sound coming out of these speakers. The model of the speakers is KHO-7

Second time we used Crutchfield.
Both times we had to search for non-Crutchfield YouTube videos on installation. It would have been tougher without doing that.
Window tinter, auto glass installer and DIY auto radio install YouTubes helped with disassembly of dashboards and door panels without damaging parts. Crutchfield has a few videos but they are incomplete and don't offer tips nor cautions.
Crutchfield included instructions were "remove from package, assemble, install."
So we had to call for assistance as well.
The Crutchfield phone assistance was helpful and friendly. A bit confusing, but we figured it out together. Have a computer with email handy when you call.

I recently purchased a stereo and installation kit from crutchfield.ca for my truck. If you buy both at the same time you get a discount on the installation kit that makes it nearly free and you get free shipping. The stereo was nice but the installation kit didn't fit even though I talked to one of their advisers first. I called them and they told me I had to order a different installation kit from them but don't worry they would take care of it. So I ordered another kit, paid for it and the customer rep said he would remove the charge so it would be free. Two days later I noticed I was charged the full amount plus about $30 extra. I phoned and asked another customer rep what was the deal. She says that I had to pay for the new installation kit (I must have heard the other rep wrongly) and I had to pay the shipping to get it. When I heard this I said is it shipped yet, she said yes and then I said I was just going to send everything back. She said yes you can return everything but you have to pay to ship back everything to the United States and there would be a 15% restocking fee on top of that. This whole ordeal was a nightmare and their customer service just straight out lies to you.

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

This business promotes free 2 day shipping to my address; however, upon placing an order the primary order shipped from a second party and the 2 day policy did not apply. Learning this, I attempted to change the delivery address based upon some planned travel. CS claimed to be able to manage this, but they did not. Communication was very pleasant, but ineffective.

Hooked up 2 vehicle radios f250 and sub in Jeep
Every time I called for assistance every person helped tremendously Oakley, Andrew, Rudy etc etc
I called at least 5-6 times total
Definitely purchase from Crutchfield to get the knowledge, help needed
Thank you 🙏

I've been purchasing at Cruthfield for a long time... and it's getting better every time!
Great company...

SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much

I didn't know what size speakers would fit my car and going to crutchfield.com made it very easy it let me choose my vehicle and pulled up every speaker that would fit it and very reasonable prices

Have been waiting three weeks for my order and it still hasn't came. Called customer service today and they said they don't know what happened and would send an email. I will just go with another supplier for future purchases to avoid the way longer then quoted shipping time and the poor customer service that couldn't give me any insight of my order.

Spent an hour with a representative and figured out what I needed when it came to the top supposedly bosses they interfered and they screwed up the whole order now I have to wait an extra week to get my system just because of their boo boo interference they should just stay out of it and let the rip take care of the order they have no business interfering too bad I have to put one star but they don't even rate that