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New Mexico
1 review
0 helpful votes
Follow Lynore A.
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It was so easy. If I had known how easy this would be, we would have upgraded the stock radio and added the backup camera years ago. Think of all the things I ran over, into, and around which could have been prevented.

My 11 year old son watched the videos, glanced at the directions and installed everything in 2 hours and using a flashlight. It's that easy.

Directions and videos from crutchfield were amazing.

Now trying to figure what else we could buy and install from crutchfield.

Date of experience: November 17, 2018
West Virginia
1 review
1 helpful vote
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Crutchfield really outdid themselves! Really quick free shipping along with really informative notifications that let me know the status of shipment. No issues whatsoever! Would recommend to anyone looking to buy anything audio related!

Date of experience: March 27, 2021
Arizona
1 review
2 helpful votes
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Unrivaled Excellence
November 28, 2020

Crutchfield is without a doubt the most helpful place, especially for car audio. I've used them several times and am always pleased with the level of knowledge and expertise the representatives show. I always have a ton of questions about the products I'm looking at and they take the time to explain everything. If you don't want to talk to someone, they have tons of useful guides on the website too. The representatives I have spoken with have never been pushy or rude and have always gone out of their way to help. The selection is incredible and once you've made a purchase, they send wiring diagrams and everything you need to get your job done accurately the first time. I'll never shop anywhere else for car audio as long as Crutchfield is around.

Date of experience: November 28, 2020
California
2 reviews
2 helpful votes
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Only place to buy from
September 24, 2020

The selection is second to none from reasonably price to high end. They emailed me a installation guide for my specific vehicle, very helpful. The most impressive thing the did was send, at no charge the exact mounting/wiring kit for my truck this made installation a breeze! To top is off they have technical service available if you need it. If your going to go that far for your customers it will be the ONLY place for my future needs.

Date of experience: September 24, 2020
Arizona
1 review
1 helpful vote
Follow H W.
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This kit adds Bluetooth to your existing non Bluetooth car radio. You'll be able to play music and use your phone thru your car radio.

There's no wires to cut or splice. You simply plug the wiring harness into existing jack & harness.

Tip: If you're a diy'er - go to YouTube and view video on 'how to remove radio' on your particular year and model vehicle. There's also videos on 'How to install USA SPEC'.

This kit works seamlessly with steering wheel controls. You'll feel like you made a huge factory upgrade!

Date of experience: July 23, 2020
Virginia
1 review
1 helpful vote
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Crutchfield is my goto for AV after abandoning the jungle that Amazon has become. I have been a customer for a long time but now I give them more and more of my business. Prices, customer experience, and shipping are just as good if not better. Tech reps are super knowledgeable.

Date of experience: March 25, 2021
North Carolina
1 review
1 helpful vote
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24 Years of Great Service
January 25, 2021

I have been purchasing from Crutchfield for 24 years. Aside from having an excellent selection of quality products, their technical resources and support continually exceed expectations. Having experienced and helpful people available to answer questions and provide advice are key to why they have earned my business. I highly recommend Crutchfield.

Date of experience: January 25, 2021
Maryland
1 review
8 helpful votes
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I usually never do this type of thing (I'm a teenager), but I just want everyone to know that Crutchfield is an amazing company that will supply you with everything you need, provide you with bountiful information, and to top it off they have an amazing website and customer service. 10/10 recommend. Great business.

Date of experience: June 21, 2020
Pennsylvania
1 review
2 helpful votes
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Great service and support as always. I have purchase a number of big ticket items from this site including a couple of TVs and, most recently, a turntable. Every transaction has gone smoothly. This store is highly recommended for your audio and video needs.

Date of experience: April 12, 2020
Tennessee
1 review
5 helpful votes
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The Best Service
September 2, 2020

Crutchfield has the best customer service. I had ordered the ready harness service and my 5 item purchase still shipped out the same day I ordered it! They made the whole process so easy... From helping me figure out what would work best for my setup to buying everything I need for a smooth installation to fast and free shipping. This is the only company I will order from. I had an awesome experience! Thank you.

Date of experience: September 2, 2020
Pennsylvania
1 review
1 helpful vote
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Perfect!
May 16, 2021

Two heavy boxes were carefully delivered that contained a tower speaker each. The speakers were inside the manufacturer's cardboard box that protected exquisitely the content. These containers were placed in a larger cardboard box with plastic straps to hold the box closed.

This was a risk buy because of the economical price of the speaker set; I was very pleasantly surprised that they perform above my expectations. Thank you Crutchfield, you guys did it again.

Date of experience: May 16, 2021
Oklahoma
2 reviews
0 helpful votes
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Awesome, bought a whole stereo and component set up pioneer/kicker for my truck. All the kits and harnesses plus instructions and helpline to hook up was free. Under 200$ It would have cost that for installation at Best Buy! Wow woW WOW!

Date of experience: February 10, 2019
Pennsylvania
1 review
1 helpful vote
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Always an A+ experience
April 30, 2021

Fast shipping with amazing product selection and advice. What is not to love? I also love reading product reviews from other crutchfield customers who have purchased the same item. I will continue to shop crutchfield in the future for my stereo needs.

Date of experience: April 30, 2021
GB
7 reviews
1 helpful vote
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Great service.
August 4, 2023

Hesitated to choose between the Sony or Senheiser audiophile headphones since their specs were similar. But Ziggy, their expert, clarified some crucial points to me and I bought Senheiser Momentum 4 Wireless.

Date of experience: August 4, 2023
Minnesota
1 review
1 helpful vote
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It has been a couple of decades since I last purchased a car stereo, and back then I turned to Crutchfield. They were great and the product excellent. Twenty-five years later, when I was in the market for a new car stereo, I thought, "Is Crutchfield still there?" Not only are they, their customer-first focus is still clearly their first priority.

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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Marantz 5005
April 20, 2020

I would highly recommend Crutchfield for all your audio needs. From the initial ordering process through receipt of my order things went smoothly. They offer excellent quality equipment. I am completely satisfied with my purchase!

Date of experience: April 20, 2020
New York
1 review
0 helpful votes
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100%
August 6, 2018

Purchased some speakers was taken care of right away, can't say that about ups not delivering my package on time
Going to make the pickup myself tired of waiting... thanks crutchfield I'm with you guys

Date of experience: August 6, 2018
Kentucky
1 review
0 helpful votes
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Excellent
January 1, 2019

Order arrived lightning quick. Following the directions given by Crutchfield I had the whole installation done in 25 minutes. Stereo sounds awesome and now my wife thinks I'm Superman. I will definitely be buying again for speakers.

Date of experience: January 1, 2019
Florida
1 review
0 helpful votes
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I have purchased 5-6 systems from Crutchfield over the years and it seems that their documentation gets better each time. Now with their premade harness options its even easier to install a new car stereo.

Date of experience: August 20, 2018
Florida
1 review
0 helpful votes
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Ordered Stereo 350z
January 25, 2018

Even though it was a refurbished unit everything fit perfectly and all items included such as the mounting kit and wiring harness were correct and functioned great, besides that they shipped out my order extremely quick and helped me with any questions or concerns.

Date of experience: January 25, 2018

Overview

Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.

service
164
value
174
shipping
176
returns
79
quality
169