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How would you rate Crutchfield?
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New York
1 review
0 helpful votes
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First time buyer
February 28, 2019

I ordered a much needed stereo for my 1997 Jeep Grand Cherokee. It was extremely easy with Crutchfield, having the adapter plate, wiring harness and full installation instructions right at hand. Also the price was incredible, highly recommend if you're on the fence.

Date of experience: February 28, 2019
Florida
1 review
0 helpful votes
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Phone Line is Priceless
September 16, 2018

Their technical assistance phone line makes them the only company I'd get car audio equipment from. I always have one or two small questions when doing an install and their staff are incredibly knowledgeable. So long as they're reasonably priced, I will always choose Crutchfield.

Date of experience: September 16, 2018
Virginia
2 reviews
1 helpful vote
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From beginning to end, I had the most pleasurable experience purchasing through Crutchfield! Although I had one small issue, it was resolved immediately! Thank you guys for providing great customer service and offering a wide variety of products.

Date of experience: August 28, 2019
New York
1 review
1 helpful vote
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Cool
January 15, 2021

First time ordering from them. Normally order from Amazon but will be happy to stick with Crutchfield if the prices are competitive. No complaints about the shipping times and item was packed nicely. Can't ask for much more.

Date of experience: January 15, 2021
New York
1 review
0 helpful votes
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Outstanding Company
September 5, 2017

As usual, dealing with Crutchfield was a pleasure... used tech assistance and guided through with expertise. Other companies should pay attention and see how to do it the right way like this great American company.

Date of experience: September 5, 2017
Florida
1 review
0 helpful votes
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New Radio for my Cobra
November 5, 2018

My '94 Mustang Cobra radio went on the fritz, and I wanted an easy to install and great sounding radio with modern features. Your system hooked me up with a great Panasonic BlueTooth radio and the pre made harnesses, mine required two because of the Mach 460. Unit came and was pretty straight forward to install except for the RCA plugs, call your hotline and problem solved quickly and it worked. I like working with a company that values high quality service and responsiveness, thanks

Date of experience: November 5, 2018
Colorado
3 reviews
0 helpful votes
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I've been buying things from Crutchfield since the early 90's and have NEVER had a bad experience. Customer service is second to none, top notch products to fit all budgets, and outstanding tech support should you need it. Why go anywhere else?

Date of experience: May 6, 2019
North Carolina
1 review
0 helpful votes
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Easy to navigate website. Simple ordering process. Quick delivery. Product (FM Transmitter for Car) exceeded expectations and FAR better sound quality and operation than inexpensive one borrowed from son, which I have now returned.

Date of experience: July 4, 2018
Texas
1 review
0 helpful votes
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Site is fast and responsive, an hour after placing order had a tracking number in my email inbox. All equipment was packaged very well and all instructions were included.

Really impressed with Crutchfield as last time I ordered from them had to be 10 years ago.

Date of experience: February 5, 2018
Arizona
1 review
1 helpful vote
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Replacement Sub-woofer
January 10, 2020

Crutchfield had just what I needed at an extremely affordable price. I really don't look anywhere else for Audio/Visual Products. Go on line, half dozen mouse clicks and boom, it shows up on the front porch 2 days later.

Date of experience: January 10, 2020
Mississippi
1 review
0 helpful votes
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Perfection
August 13, 2018

This is my fifth car that I've ordered stereo Equipment for and every single time it's perfect. They always ship me anything and everything to do the job like a professional. No cutting wires or corners. I wish they had a retail store you can walk into

Date of experience: August 13, 2018
Oregon
2 reviews
2 helpful votes
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Great site
January 24, 2020

Had plenty of options to choose from, competitive prices, fast free shipping, and gave me instructions on how to install the speakers i picked out without me asking. They really put their best foot forward.

Date of experience: January 24, 2020
Washington
1 review
1 helpful vote
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Impressed with shipping and website design, obviously taking customers into consideration ( something that use to be standard practice), hopefully other stores will follow example as we the public are what drives success or failure, had not shopped here since 1990's, you have me back thank you

Date of experience: December 15, 2020
Minnesota
1 review
1 helpful vote
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No other store can compare to Crutchfield in any aspect. They offer way more with your purchase than anyone else. Free installation parts and detailed vehicle specific instruction is a huge bonus. Discrete boxes too which is a must these days.

Date of experience: August 21, 2019
Pennsylvania
1 review
2 helpful votes
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Crutchfield advisor was knowledgeable and helpful in guiding me to the best lowest cost options available for a line conditioner/surge protector. They also offer lifetime support which is very reassuring in making a technical purchase.

Date of experience: June 14, 2021
Washington
1 review
1 helpful vote
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Been using Crutchfield for over an decade and my goto website for anything car AV related. It's like having a friend at in local car audio. Takes the guesswork out of buying/installing hardware, I am an lifetime customer and will keep coming back even with big online giants undercut on price

Date of experience: July 9, 2020
Alabama
1 review
0 helpful votes
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Amazingly consistent
December 15, 2018

Talked to 3 team members on 3 separate occasions, they were all very well versed in product knowledge and consistent in their message, truly made me feel valued and that I was making the best decisions about my purchases!

Date of experience: December 15, 2018
Colorado
4 reviews
12 helpful votes
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Great customer service
October 8, 2010

Great customer service-- personal calls from representatives to ensure items arrive safely and that we are happy with them. The sales staff is also very knowledgeable about the products they sell, which is a rarity in sales these days!

Date of experience: October 8, 2010
Texas
1 review
0 helpful votes
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I can buy a car stereo anywhere. The install kit and connector that Crutchfield included with my purchase made installation a breeze, not to mention a perfect professional appearance. The big box stores don't provide step by step instructions or free tech support either. There's a reason Crutchfield has been around for so many years.

Date of experience: October 7, 2019
Pennsylvania
1 review
0 helpful votes
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Outstanding shipping time. Outstanding quality car audio / speakers. My order arrived in two days, the ease of installation is top notch with all the free stuff Crutchfield includes, such as the custom build sheet per each specific vehicle, and free wire leads for plug and play, simple installs. Love this place! I've been ordering from Crutchfield for the last twenty years, never a disappointment.

Date of experience: July 30, 2017

Overview

Crutchfield has a rating of 3.5 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo and wiring harness. Crutchfield ranks 8th among Electronics sites.

service
164
value
174
shipping
176
returns
79
quality
169