website thubmnail of Cravetv.ca
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Canada
1 review
2 helpful votes
Follow Sophie W.
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Crave charges way more than HBO does outside of Canada, and yet hasn't bothered to invest into basic technical maintenance for their site. I can't watch the seasons of some shows because the site doesn't respond when I click on 'Season 1' and when I search for shows I know they have, nothing comes up and I have to scroll to find it. Many of the shows on this site are only on this platform so I don't have a choice but to continue using Crave in order to watch my favourite shows - and it feels like Crave is exploiting that.

Date of experience: April 10, 2019
Canada
1 review
4 helpful votes
Follow Dan G.
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With the addition of HBO content, and some recent movies, the content is very appealing... and if you think it through, paying about 20$ isn't too bad for good content.
Problem is, they curiously stop sending monthly "your invoice is coming" just as the price doubles, they don't give you the option to opt-out of the add-on and just go ahead and charge you with it.
They also don't just add content (in the add-on), but use content you previously had access to and put it in that new category... and then as if that wasn't enough, they add yet another add-on (Starz) just a few months later! It seems like each time you open the app and browse, you have access to less and less with the basic subscription! All the while Netflix and the other platforms still gives you a ton of content for the same basic price...

As if it wasn't enough, as others have pointed out, the apps lack features and are glitchy, and the customer service is awful. But it's Bell, so who is surprised?

Date of experience: March 11, 2019
Canada
1 review
0 helpful votes
Follow Linda F.
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Weak, Weak, Weak
September 2, 2020

Download to Go? Don't try to download to your PC and take to the cottage because Crave downloads do not support that device, only can download to your smartphone. Poor competition to Netfliks; Canadian Eh?

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow Jason F.
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This was a waste of money. The selection of movies/tv wasn't the best, I found it hard to find a good show. I had a technical issue that I asked to be fixed but I never got it resolved. They took $30 for their HBO and other add-ons. It hadn't worked the month prior so I asked them for a refund because it didn't work. I was told that it had been escalated to their billing department and I would hear back in 3-5 business days, I didn't hear back after 1 week and a half, so I called them and I was told the same thing. I called again after that and was basically told not to call back until they called me. It's been over a month since I called and no money and no service.

Date of experience: June 1, 2020
Canada
1 review
0 helpful votes
Follow Paula H.
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Very much behind, technology wise... would be nice to make a playlist, search doesn't work well and for a week, I was watching Blue Bloods seasons 1-9 and got to season 9 ep. 6 and then it's GONE! Only current season on CTV on demand. Very poor selection of entire seasons of shows... same shows playing reruns on regular TV. I have Crave through Bell for the convenience of one bill but seriously thinking of going another route to get more selection, playlist and worth the $$... CRAVE IS NOT WORTH IT! GET WITH THE TIMES!

Date of experience: January 1, 2022
Canada
1 review
6 helpful votes
Follow T B.
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These Donkeys keep adding "addons" to watch their different programs. $9.99 for basic crave another $9.99 for HBO an Movies and another $5.99 for a Starz add on. You can view all the options and then click on somthing you like, nope, cant watch this, need an addon. They use this method to try an extort you into spending more money to watch. Netflix and Prime are cheaper, and their apps dont suck as much. Staying logged into your account on xbox one is a nightmare. And it crashes often. Sometimes before or, Mid show or right after you watch one episode of a series. Reload and find your series again and hopefully you dont have to log in again. Dont waste your time with this.

Date of experience: May 26, 2019
Canada
1 review
0 helpful votes
Follow Kim g.
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Costly
June 13, 2024

This crave is a very money hungry company.
They are not for there customers at all.
I would never recommend them to anyone.

Date of experience: June 13, 2024
Canada
1 review
1 helpful vote
Follow trevor K.
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I tried Crave years go to watch an old Canadian show Corner Gas but Crave is so over the top WOKE with it's agenda on LGBT, feminist, gender theory, race theory... that i had to unsubscribe immediately! Horrible! Every show it suggests is LGBT or drag queen...

Date of experience: February 28, 2024
Canada
1 review
0 helpful votes
Follow John J.
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We haven't been able to watch one live episode of GOT, GOT is why we subscribed to crave and paid the extra money for HBO. In addition to this, half of the shows we try to watch will not play due to a content error. I am sure Crave has scammed millions of Canadians out of their hard earned money by leveraging GOT as a selling point. Bell Media has found yet another way to take advantage of the average Canadian consumer.

Date of experience: May 20, 2019
Canada
1 review
0 helpful votes
Follow James H.
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No company in Canada, perhaps with the exception of Bombardier, is as hated as Bell, and of all the offerings Bell screws up, none are as badly mangled as CRAVE. The service is not only nonexistent, the people at Bell revel in the misery they heap on their customers. They know that CRAVE is a total disaster and they don't care. Why? Because they have a monopoly on a number of the services, awarded them by the socialist a-holes in Ottawa. Think Bombardier. Think CBC. And yes, think BELL / CRAVE. Then think of that snivelling trust-fund brat Mr Dressup, pretending to run the country. It's all one in the same.

Date of experience: May 26, 2022
Canada
1 review
0 helpful votes
Follow Stefani S.
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I was so excited I got a gift card for crave for my birthday and I spent 30 minutes getting frustrated to the point I called in and was told I wouldn't be able to use my gift card as I didn't have Bell tv. I am not paying 20 bucks a month for a subscription package and they won't even honour their gift cards.

Date of experience: November 14, 2021
Canada
1 review
3 helpful votes
Follow Samantha B.
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Paid for a year subscription for crave and HBO, won't work on my Samsung TV and they won't let me link to my Telus account. Called customer service, they suggest I buy a new tv, apply tv, or Amazon stick. Told them they were crooks, they hung up on me!

Date of experience: November 13, 2019
Canada
1 review
2 helpful votes
Follow Ashleigh B.
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Waste of money
April 28, 2019

The shows you can actually watch are laggy and stop working constantly. Watching anything longer than 20 minutes is impossible because of the frustration of having to back out to the menu and restart every 5 minutes. The whole point of paying for a service is that it is supposed to be better quality than what you can find to download for free, so that you want to keep paying for the quality. Torrenting episodes is not only free, gut the quality is 100x better than what you get paying for Crave. Most useless, greedy, waste of money service out there. Go for Netflix if you want to pay for quality. You wont get that with your money on this service.

Date of experience: April 28, 2019
Canada
1 review
1 helpful vote
Follow djdjdjfj f.
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Unintuitive and very difficult to navigate. It's like the UI was created by someone that had never used Netflix, disney plus, prime video, etc... I am unsubscribing until they fix their sloppy product.

Date of experience: May 2, 2022
Canada
1 review
1 helpful vote
Follow Dave P.
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They just hijack Canadian rights to a couple of hbo shows and charge like netflix... but without any other real content. Avoid. Better just to buy the series you want on apple or google play.

Date of experience: December 12, 2018
Canada
1 review
2 helpful votes
Follow Craig M.
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Your interface sucks
April 16, 2019

Can't sign in on tv. Have to go to streaming. That would be ok to f they just told you at the outset. 14 wasted steps. Wasting my time is top of mind for 1 Star.

Date of experience: April 16, 2019
Canada
1 review
4 helpful votes
Follow Lenore K.
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Can't even sign in
September 28, 2018

I was attracted to CraveTV's library and imagined myself catching up on all the HBO shows I've missed but I cannot even sign in via my smart TV app - keeps prompting me for a code and then freezes. So frustrating and an excellent example of how important user interface is.

Date of experience: September 28, 2018
Canada
1 review
2 helpful votes
Follow Sheri-Lyn C.
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Title sums it up. Either the playback is terrible with sound cutting out every few seconds or you can't log in at all. Technical support is basically unreachable.

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
Follow sage a.
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Bell Media does not give one flying f#ck about you or your problem! They took my $25/mo total with ease, but can't deliver anything and won't return my money!

Date of experience: October 3, 2021
Canada
1 review
2 helpful votes
Follow Julia M.
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Bad app
July 29, 2019

When watching a movie it doesn't let you start where you left off. It's more expensive per month than Netflix is and works way worse. Why can't they learn from Netflix?

Date of experience: July 29, 2019

Overview

Cravetv.ca has a rating of 1.1 stars from 466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cravetv.ca most frequently mention customer service, credit card and bell media. Cravetv.ca ranks 331st among TV Shows sites.

service
105
value
108
shipping
39
returns
56
quality
107