Cravetv.ca

You buy the basic plan on CraveTV and when you start watching a tv show you cannot finish it as the last couple of seasons are not available unless you pay more "ad-on's" and then when you call and complain, it is clear in the terms and conditions that they do not reimburse your money. So, they don't clearly tell you that you will not be able to finish some series and then they do not give you your money back when you realize that you paid for something you didn't want. This is a trap for the customer. DONT FALL FOR IT!

I signed up for a trial offer for 30 days. I canceled on the 29th day as the platform's interface is really bad. I got an email with a confirmation of my cancellation, then I got charged for the whole month. It is impossible to contact them online but when I talked to customer service they refused to refund the charges.

It seems they use deceit and confusion as business practices even thou I have canceled the service and got a confirmation they still charged me and they refuse to refund me for a service I DID NOT USE.

Bell gave a free subscription when I signed up with them.

I've been having streaming issues from day one. After contacting tech support on numerous occasions they haven't been able to sort my problem.

CRAPPY STREAMING SERVICE WITH AN INCOMPETENT TECH SUPPORT TEAM.

The selection is pretty sad, but what most turned me off is that there is no browsing for the starz add-on: it just shows 10 movies on the front page or you have to search, if you know the title of the movie you want to watch. Not user friendly. The worst, though, is their customer service. I cancelled on the last day of my subscription, and they said it was too late- because it was a prepay service they had already charged me and there was no refunds—- $270 annually!—- they wouldn't give me my money back for the subscription even though it hadn't started yet. That is epically shady. Stuck watching for another year but I'm going to now make sure I never get bell for phone or internet or anything - I don't want to be directed to that call centre ever again.

When I subbed to Crave in Dec '18(I left Netflix because of the Bobs Burgers thing), I had looked through their catalogue and said "okay not bad, they're always adding stuff I'm sure". Six months later and I have exhausted my interest and their catalogue! Click on "collections" and you'll see 'hundreds' of titles in the numbers displayed but if you actually count them, they fall wayyy short. Critically Acclaimed for example boasts 97 ITEMS but upon full count of the items one only gets to 33 just a hair over 1/3 of what is advertised

The content is good, but it's frustrating to use. When you are watching an English program in Canada, it will automatically switch the French when the next episode starts. #frustrating

They charged me for service i could not use. When I asked for refund, and after multiple back and forth they refused. Avoid at all costs

Crave is just like all things Bell- overly expensive. Very frustrating. I guess I am going to have to walk away.

Day 3 of technical problems after signing up:

I signed up and the episode I wanted came up with an error code *******.

I called them and they kept me on the phone for hours running a battery of tests, only to have a new error code generated *******. They said they would have to refer my "ticket" to "Level 2" with the promise of a call back within 24 hours. That call never came.

I called again, but this time they e-mailed their highly technical requests which I was barely able to perform without the aid of a computer genius. I was told they would be calling back no later than 9:00 P.M. last evening. That call never came.

Today, they are not answering the phones. You are put on terminal hold. They do not tell you where you are in queue. They do not tell you anticipated wait time. They do not offer customers an opportunity to leave a message nor to receive a call back.

I wish I could have millions of Canadians deposit $10.00 or more in my bank account even just for a week. I could live well off the interest their money generated.

This is by far the worst streaming service I've ever used. The playback is CONSTANTLY buffering. So you will be watching something, someone starts a sentence and then the screen freezes and you have to wait for the playback to sort itself out before you hear the rest of the sentence. Multiply this by an hour long tv show or a 2-hour movie and you'd go insane. Furthermore, I even have my settings set for the "Data Saver" option (thinking this might help) but no, it still buffers every 30 seconds and you're sitting watching a frozen screen before you finally give up and turn it off. And this is all before I mention the ads. I get that they have tiers now to try to force you to purchase a non-ad subscription but it has done the opposite to me because I have cancelled my membership altogether. I don't have the time or patience for a stream that constantly glitches and I refuse to pay double to use a less-than-mediocre service. The only thing I can say is that the customer service does reply promptly to you if you contact them. However, they did nothing to help my issue. They simply keep asking you questions about your devices and internet connection over and over (as if to try to make it a problem with your own device or connection when it is clearly nothing to do with you, seeing as I have no problems with any other streaming service I have used) I certainly do not recommend Crave to anyone as of the way it stands today.