website thubmnail of Cravetv.ca
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Canada
1 review
2 helpful votes
Follow Brian E.
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Piece of $#*! app
October 28, 2019

Crave, I cant begin to explain how much of a worthless piece of crap your app is. You have great shows but I cant watch them because your app doesnt work on my samsung tv. Either the sound doesnt work, the title bar wont disappear or in most cases the show or movie wont play. Get your lazy asses in gear and get your developers crackin on this. This app has been a steaming pile of $#*! for yearsssssss now.

Date of experience: October 28, 2019
Mexico
1 review
3 helpful votes
Follow Marie F.
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I bought a monthly subscription while visiting my son in vancouver and it only allows me to watch when Im in canada. Should have made it clear that it is only available in canada and I would not have prepaid a subscription, super shaddy and unhappy with this service, why wouldn't you want to have access when travelling? Makes no sense...

Date of experience: July 10, 2019
Canada
1 review
2 helpful votes
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Please update
December 19, 2018

Everytime i want to watch a show i select it and it goes back to the main page. I fight everytime to watch the selected show. I get tired and go to Netflix. It's just wayyyy to slow!
I see great potential, great selection. Please update your stream, or whatever you need to do to correct this.

Date of experience: December 19, 2018
Canada
1 review
2 helpful votes
Follow Niloufar B.
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Technical issue- Alot of ad
October 17, 2023

I've had problem with Crave StarZ for along time and after alot of time spending calling and chatting, still nothing! And they only refund $5 for StarZ option event hough I told them I only watch Starz shows!
Also I should mention that 4 ads coming every 5minues! Unbelievable! You pay alot and you get technical problem, video play errors and a alot of ads! It's frustrating!
The only reason I kept it is becuase my favorite series is available only in Crave.

Date of experience: October 17, 2023
Canada
1 review
5 helpful votes
Follow B B.
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When I called to ask how to add Starz to my existing account. I was told, you can't. I have to pay for another year subscription than add the add ons I would like. I had already paid for a year subscription. So if I was to do what was asked I would be paying for two subscriptions plus add on, which come to over $350.00! I asked if this was right? He said "That is correct." He said you can pay for monthly instead. When I asked to speak to someone else because this doesn't seem right. I was declined. This doesn't seem right that I pay for a year already and have to pay again. When all I want is to do is add on. I feel this is just a way to scam me out of my money.
I really enjoyed Crave till now...

Date of experience: March 12, 2019
Canada
1 review
3 helpful votes
Follow Aaron C.
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Used the free monthly trial, tried to pay a monthly subscription for COVID quarantine but because subscription was pending review, it went over the trial date and they automatically charged me for a year. The customer service is absolutely terrible as they were not willing to switch my annual membership to a monthly membership because of their mistake.
Also, there is NOT enough content to watch for a year. If you're looking to subscribe to a streaming provider, Netflix is the way to go.

Date of experience: April 27, 2020
Canada
1 review
0 helpful votes
Follow Karl F.
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Don't take the free trial! They will charge you. They did a one month free trial during the Covid-19 pandemic. They charged a bunch of people regardless. Its a scam in order to make money during the pandemic. Terrible!

Date of experience: June 30, 2020
Canada
1 review
0 helpful votes
Follow Jimbeam B.
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I signed up for Crave, literally less than 1 hour ago. I wanted to watch a Halloween movie. Google listed this movie was available for streaming on Crave.ca. I proceeded to Crave to look up the movie, everything looked good. I signed up, went to the movie's page, started playing and the movie turns out to be in French. No other options, no other languages available. Nowhere during registration did I mention that I am selecting French as my language of choice.
There was no other option for English. I have no other option but to cancel. I realize there are other shows out there, but this first impression just ruined it for me.

Also, could not log in to my Crave account on Firefox browser (all adblockers disabled). But no problem with Microsoft Edge browser.

Very glitchy site.

Date of experience: October 25, 2022
Canada
2 reviews
10 helpful votes
Follow gary l.
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Cancelling crave
January 3, 2023

I cancelled my subscription yesterday even though I was still paid up till the 15th. When I cancelled, it said that I would still have crave until my subscription was up. Well today I clicked on crave and it said I needed to subscribe to crave to watch the channel. I phoned crave and they told me it wasn't working because of maybe an update. I have had crave for over a year now and I have never had to jump through hoops to access crave. They have now lost me as a customer for good.

Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
Follow Jayda F.
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Lots of errors
February 21, 2023

Everytime I go to watch my show on my MacBook I get an error code of (these are numbers but this site has blocked them out) *******. I can barley get through 30 seconds of a show before I get this error and it won't play my show. I've tried several things to fix it and I'm not one to write a review but out of all my streaming services I'm extremely dissatisfied with crave. I will be cancelling my subscription after I'm done watching my show (I am able to watch on my Roku tv) but even with my tv I had issues. I would be watching my show then it told me to sign in again, so I did and it said my password was incorrect. I put my password in several more times as I know that's my password then I finally gave up and hit forget password and created a new one. For $#*!s and gigs I put my old password in as I'm creating a new one and it tells me I can't make my new password the same as my old one… so if the old one was my password why does it work. I don't know but overall very unimpressed.

Date of experience: February 21, 2023
Canada
4 reviews
30 helpful votes
Follow Brian D.
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Money Grab
March 5, 2019

Started out with the one year plan on the original crave. No restrictions. Started to watch GOT and when we got to the last season it said we needed to add HBO and movies. Of course I was hooked on the series, so upgraded for 9.99 a month. Today went to watch the newest season of Power and SURPRISE! We need to add Starz for another 5.99 a month. When t f will this end? What's next?
Very frustrating. Can't imagine they aren't losing subscribers. They just lost this one for sure.

Date of experience: March 5, 2019
Canada
1 review
3 helpful votes
Follow Rebekah A.
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Pay for this?
April 22, 2019

The video player layout is terrible, the system is not set up for marathon as there's no next option and if I wanted to deal with constant lagging, constant buffering and out of sync audio I wouldn't be paying for a service, I'd just stream it. The moment Game of Thrones is done I'm canceling my subscription, this is amateur $#*!

Date of experience: April 22, 2019
Canada
1 review
0 helpful votes
Follow Tara B.
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Although I purchased through my Apple TV - I could not get it to actually show on my apple TV. I could log in on my computer and watch but I didn't purchase it to watch on my laptop. When you contact customer service they make you jump through hoops, send screenshots to prove this and that and then in the end it still doesn't work.

There's an issue connecting through the Apple TV - I get it. Apple is annoying, I wouldn't want to try to business with them either - but don't say it works when it clearly doesn't.

I've cancelled my subscription, I won't be back, and I'll make sure everyone know not to bother.

Date of experience: May 21, 2019
Canada
1 review
2 helpful votes
Follow M Y.
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Utter garbage
January 17, 2020

Avoid at all cost, because it will cost you whether you like it or not. It's like their motto.

Save yourself the trouble, of residual trouble, and get Amazon prime or Netflix or Hulu, or the likes of a free one TUBI.

Called on January 1st, 2020, as they have without my consent taken an annual subscription fee (that I have cancelled twice in 2019), and when I called (multiple times, no return calls whatsoever, and on "JANUARY frigging 1st") they promised me that I will not be able to get the money back that they have made a mistake on (With many excuses and repeat words of terms and etc. that has nothing to do with the situation).

Date of experience: January 17, 2020
Canada
1 review
9 helpful votes
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Site merge with HBO/TMN
November 8, 2018

I subscribe to TMN & HBO and now have to use crave tv to watch online. I never thought id say this about anything, but Crave is worse than the TMNGo site! It logs you out after every episode and when you log back in, it starts you off at episode 1 again. Also, you have to visit multiple pages that load super slowly in order to log in; even their homepage takes about a minute of loading before you can search or click on anything. Other than that, the shows are pretty good... I just wish it weren't so hard to actually watch them.

Date of experience: November 8, 2018
Canada
1 review
0 helpful votes
Follow Mustafa S.
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Crave sucks
February 26, 2021

You $#*!in idiots I just wrote the reasons why I hate crave and you force me to sign up in order that my complain goes thru then you ask me to review again Did my complain go thru? I have crave, it sucks why am I watching 1 hr shows sitcoms comedy or some biography of someone It was way way better when it was called MTV. Crave should be all about movies simple as that I can watch comedies in comedy channels For the money I pay I am NOT getting the benefit for these channels Maybe I should cancel. Crave and move to super channel.

Date of experience: February 26, 2021
Canada
1 review
2 helpful votes
Follow Negar H.
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Worst streaming service
August 16, 2023

I've tried Netflix, Prime, Disney+, Apple TV and Crave so far and I believe the worst one so far is Crave.
I started with the basic plan and their TV app was almost useless with the basic plan. It kept buffering and I had to click on back and play the show again (needless to say that I had to watch like 5 minutes of ads whenever this happened which was like every 10 minutes).
Apart from it, I decided to improve my membership to Standard and even after 3 days have passed from the day that I was charged, the highest available resolution to me was still 720. So, I contacted their support and after not being able to troubleshoot my problem, I asked to cancel my plan and get a refund and they said that it's not possible to give a refund.
Very disappointing.

Date of experience: August 16, 2023
Canada
1 review
3 helpful votes
Follow William C.
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I pay for crave TV and I have issues logging on more times then not, Of course Bell does nothing to fix or compensate me I am canceling at the end of the moth contract. Don't get anything through bell you will get cheted

Date of experience: April 4, 2019
Canada
2 reviews
0 helpful votes
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Owned by Bell
June 21, 2024

After dealing with Bell in the past, they will never get another cent out of me. Not surprised they have crave charging double everyone else.

Date of experience: June 21, 2024
Canada
1 review
3 helpful votes
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Barely functional
June 27, 2019

I subscribed only for HBO, however I quickly returned to torrenting since it was both faster and higher quality. I wish there was another option in Canada, as I want to support the shows.

Specifically, I get buffering issues at 720p (maximum available quality for streaming on computers) while on Netflix I can stream at 1080p or more with absolutely no buffering problems.

The site is slow and over-engineered. The Android app requires frequent force-quitting and is full of bugs. It always feels like a huge hassle to open up Crave TV, to the point where I often change my mind and opt to do something more productive instead.

Just now, I tried to watch The Wire, and it told me I couldn't watch it because of parental controls. I am the only person on the account, and have never touched the parental controls. After calling tech support, it turned out I had to log out and then log back in again. 30 minutes later, I'm here writing this review instead of watching The Wire.

Date of experience: June 27, 2019

Overview

Cravetv.ca has a rating of 1.1 stars from 466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cravetv.ca most frequently mention customer service, credit card and bell media. Cravetv.ca ranks 331st among TV Shows sites.

service
105
value
108
shipping
39
returns
56
quality
107