Cravetv.ca

Run away.
If your favorite show happens to be on Crave, get it directly from the production company.
Weekly crashes, subs randomly not applicable for some movies/shows, horrible menu.
Everyone else has evolved but this horrifying thing they call a service.

So on the Xbox series X it freezes every 10-15 minutes for about 2 minutes. Then it starts playing again. Which is an improvement since the last update where it would say video play error. I've got fiber optic and Netflix at 4k runs no problem. I don't even want to hear that my internet connection can't handle 720p. So I try to use the app on the tv, the vocals sound like they're underwater. Entirely unwatchable. My final solution is watching via my PC, which has a tiny green border around the window. Distracting. Most expensive streaming service, worst stability and utility. Typical Canadian GARBAGE.

$10 per month when it first launched. On a long enough timeline a company will pull a blanket over the eyes of the customers in hope that we don't realise we've being scammed.
$10 per month: movies, shows, documentaries, setera-setera...
---------- changes website from orange to blue, a little more of a professional appeal ------- new and improved, presenting in 3... 2... 1

9.99 for an initial membership fee
NOW for only an additional 9.99 you can see movies in HD, critically acclaimed movies such as ----, yada yada yada ---- BOOM
Fancy words to loop around your brain so you don't pay attention to your $#*! when it gets f**led...

God dammit bell... You guys need to feast on a satchel of Richard's...

Tried to buy the Starz upgrade. Couldn't buy in-app - most ignorant business decision since Tim Hortons decided to refuse Debit purchases. Then I got an "error, please try again later" on the website... frustrated, I called Crave "Support" Tech who said my card appeared out of date. I said that could not be true, as I had just upgraded to HBO on the 24th of June. To this, he asked what that charge was (exactly) which seemed odd. Then he put me on hold. Came back and said the 'only way to help me was to get: the amount of the Crave subscription charge, my credit card details, email & password!

Why are support ppl asking for sensitive data? If I had actually given all that info, he would have had enough for total fraud on my credit card account. Absolutely APPALLED by this. Also - why is Crave making it so difficult for even a technically savvy individual to purchase your services?

Support tech said his # is EZ*******. But I didn't ask for his password..

Worked to watch one episode of a show. Then insists my android TV is not connected to the internet. Unfortunately every other app recognizes the TV is connected. Now I can't even log in to crave app. Even tried Uninstalling... but still thinks I'm not connected. Terrible!

(TelusOptic is my provider) Crave provides 4 movie channels and 2 HBO in my package. At times my options on these 4 channels include 'Canada's Drag Race', 'Legendary', the end of 'Legendary' and 'The Chi'. On HBO at the same point in time, I can choose to watch 'Ru Paul's Drag Race' or, again, 'Legendary'. Does 70-80% of my viewing choice have to be some super-woke statement piece?
I support their right to provide whatever programming they wish, but pushing an agenda for the woke crowd is enough. No longer supporting it. Speaking out.

Since the merge between cravetv and TMNGO they have lost most of their content and is a hollow shell of its former sites. This is incredibly disappointing as I always thought the two companies were actually better then Netflix. Do not waste your money for 30 or so movies you can stream for free. If anyone at Crave or Time Warner see this PLEASE return to the old formats as you will lose all your business and this will be the end of this venture. Hoping for the best.

In March 2020, I took a 3 month promotion service with Virgin mobile for Cravetv. Apparently the promotion code was not applied and Cravetv is saying that I activated the service for a full year instead of redeeming the code from Vigin mobile. Cravetv charged my credit card for a full year and they do not want to refund even though I cancelled my subscription in May. Customer service was no help at all, they will not budge, won't refund even though I won't watch for 10 months.

Worse customer service I've ever encountered.

I do not normally write these kind of things but I am the General Manager of an Ecom business and I deal with Customer Service complaints all the time. I called the help line because I could not watch game of thrones on my Samsung tv but I can watch it on my laptop. The lady I spoke with would not listen to anything I was saying. She kept having me log in and log out log in an log out. Telling me I have to watch it on air (which was not working). I then tried to explain that I can watch it on my lap top. When I asked for her name she just put me on hold. I have now been on the phone for 40 mins and still have not got an answer to my question. This is horrible customer service! I guess I have to watch it on my laptop. After almost an hour on the phone I still do not know why! Oh great now she disconnected me... WOW

The website constantly had technical errors. I never saw this many stupid errors when I opened a tv series that I liked. The resume bottom is also practically useless. It randomly goes back to some other episode you have already watched. Every once in a while I had to sign in again because for some reason it wouldn't recognize my account. Sometimes when I had already signed in, it would say there is some error and I had to close it and open it later. I never had this many stupid errors using Netflix. Crave is not at all user-friendly. I deleted it when I got a new error for the 100th time. Never again. Save your money and time.

DO NOT GET CRAVE CANADA! I purchased the $22 package ( hbo add on). Just this year I've been booted out of my account and my watch list wipes and I have to reactive crave on my ps4. This has happened 6 times this year. 6. Netflix, Disney plus, Amazon has NEVER done this to me. Ever. I call and complain and they have made me do everything under the sun even trying to make me wipe my whole ps4 and redownload everything. So after my call today they said it happens every couple of months for security and something you'll just have to do. Do you think I'm stupid and can't detected fraudulent activity on my own account? This company and its software is a joke. Had an easier time streaming back in 2010. I promise you, if you get crave, well I have to say is good luck. Crave you're a joke and I hope you see this, DUST!

The content is good but never able to watch it, Crave is constantly down, try to sign in and get kick out, i have to authorize my divices every time I want to sign in. Terrible terrible service... tech support terrible also.

I like the content of CraveTV but their out-dated limitations caused me to cancel and get Netflix instead. I was using it on an Nvidia Shield K1 Tablet, which is one of their approved devices yet I the Android App prevents Mirroring to your TV screen, even when connected directly by a HDMI cable. I recently bought an Android TV. Tried to download the Crave app from Google Play. It's not available for Android TV. What good is it anyway with these limitations. Guess they want me to watch it on a tiny screen only. Not gonna happen. Good riddance CraveTV

So annoying, it seems to get worse. I have the latest PVR's so that excuse doesn't work. I have two brand new TVs, one Sharp, the other Samsung so they can't blame the TVs. All of my other apps work no problem so that excuse is gone. My modem is the latest tech and my wifi is amazing so those excuses are out as well. I restart, unplug, wait two minutes and more, so those excuses are gone. Is it just a really bad service without all the amazing Netflix features like "continue watching " for twice the price? Is it about time that crave just gives up and should just sell to Netflix already? If I wasn't so deep into Billions, I'd cancel for sure.