website thubmnail of Cravetv.ca
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Canada
1 review
6 helpful votes
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Ok
July 1, 2018

The shows they have are good it's just the software that is terrible. If you rewind it all the way to the end the show starts all over and you have to rewind again and stop just before the end. Also the search engine is bad for looking for shows. Also the only way you can see what season or episode your on is if you search the tv show or movie again. If it's added to your favorites it will not let you just click it you need to search it... May be time for an update.

Date of experience: July 1, 2018
Canada
2 reviews
9 helpful votes
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Don't waste your time
October 13, 2018

Desktop website is ridiculously glitchy and it will not run on any of the devices it claims to be compatible with. I contacted them and told them to deactivate the subscription, scrub all of my personal information, and delete the account in its entirety immediately. They are refusing to do so before the end of the trial subscription even though I have covered every single base and lodged a complaint against them with the BBB.

Date of experience: October 13, 2018
Canada
1 review
7 helpful votes
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Don't get CraveTV!
July 25, 2018

I canceled right before my subscription renewed and they charged me and won't refund my money for the year! I'm now stuck with a year subscription to a service I don't want. And when I called them about it they told me that I canceled later in the day than I did, and I have an email to prove it, so too bad. Again, this isn't paying for a month, it's an entire year! Don't get this service. They do not care about customers and if you have problems they tell you they will get a supervisor to call and then ignore you. It took 2 weeks of calling to get a supervisor and then she just blew me off and kept repeating that there is a no refund policy.

Date of experience: July 25, 2018
Canada
1 review
2 helpful votes
Follow Rosetta K.
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First off couldnt take off the subtitles for any show. And only aloud to watch old episodes nothing new. Tried to watch season 5 and 6 of power. And being told I have to subscribe to Starz as an ad on for another 9.99! I mine as well go back to cable!

Date of experience: January 5, 2020
Canada
1 review
1 helpful vote
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Absolute Garbage
May 13, 2019

The fact that someone even wrote this software is depressing. Please stop everything you're doing to improve this platform and just write a new one with professional help.

Samsung TV app is useless. I suggest you actually test your software on the devices you build apps for. The UI suggests pressing `Blue` for Menu and `Yellow` for options. Wtf does `Yellow` and `Blue`

Date of experience: May 13, 2019
Canada
1 review
3 helpful votes
Follow Kelley M.
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Honestly, I never had any issues with Crave before the first episode of the last season of GOT. The ap worked fine, it showed my cravings. First 2 episodes I could not start live. I learned that I had to watch them after the live stream on my Samsung smart tv. Now in the last few days, I have had to sign out and back in every time I turn it on. Some times it just spins and spins so I give up. BUT! The strange thing is, the ap works fine on my Chromecast on my older Sharp tv. Works fine but the interface is different in that my cravings is missing. Tbh, the picture is better on the Sharp, too. I wish they would fix it, have been a satisfied customer for the past year or so. Will likely cancel after I finish the Sopranos in 2 more episodes.

Date of experience: May 30, 2019
Canada
1 review
1 helpful vote
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Absolut garbage
April 14, 2019

This platform is absolut garbage, it`s ridiculous how it simply doesn`t work, you can`t watch anything, it simply tries to take ou to other pages instead of what you are trying to watch. Don`t waste your money and time in this piece of crap.

Date of experience: April 14, 2019
Canada
1 review
3 helpful votes
Follow Kara W.
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They must hire developers who have never coded before because I have NEVER used a website with so many glitches before. Half the time, even on my mac [no matter which browser I use], the homepage takes over a minute to load. Then, to search for my show, the search bar doesn't even show up properly. Finally, I search my show, and CONSTANTLY I get the same error; this show has been restricted, need parental permission or something... I am 28, and trying to watch a pg show. I have called Crave so many times, and they always say 'clear your cache.' I have done this 4 TIMES since I signed up 2 months ago. Literally, worst website every. Decent content, and absolutely embarrassingly pathetic site that needs SO much more work before it should have been live for users to access. Step it up Bell.

Date of experience: December 13, 2018
Canada
1 review
0 helpful votes
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Worst service ever. Can't even finish a show most of the time without having a service error. And if you refresh the show restarts from the beginning and then most of the time you can fast forward.

It's seriously the worst. Cancel if.

Date of experience: May 13, 2019
Canada
1 review
1 helpful vote
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Disappointed
May 25, 2021

I was very happy with Crave's tv and movie selection until I was unable to finish the series I was actively watching. In order to continue watching the program, I am forced to pay to upgrade while already paying for Crave's regular version. It's one thing to offer an upgraded version with a bigger and better selection that is more costly, it's a business thing, I get it. Unfortunately however, watching a season and having the remaining episodes locked until further payment for Crave "STARZ", the upgraded version, is really unfair. This is a silly and cheap attempt at tricking us into upgrading after luring us in with a show we're enjoying. I will not be paying to upgrade and may give up Crave altogether to avoid future disappointment.

Date of experience: May 25, 2021
Canada
1 review
5 helpful votes
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Horrible!
December 8, 2019

Don't waste your money! Service is terrible and everything is behind additional paywalls. Want to cancel service? Too bad! Even if you finally cancel, no refunds for anything and your stuck with their awful "service" for the remainder. The user interface sucks, the lineup sucks, customer service sucks. They argued with me and threatened me on two calls to cancel and request a refund. Called my credit card and got a chargeback.
Avoid at all costs!

Date of experience: December 8, 2019
Canada
1 review
1 helpful vote
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It's garbage
October 21, 2023

If there is a -1 star review I would give it. WAY too many commercials, and lags out like 10,000 times while you're watching a tv show. And it's clear that it's a scam in order for you to pay more on "prime crave tv" subscription, which is a subscription on top of the subscription that apparently doesn't give you commercials. Like what a joke sorry people don't want to pay for $#*!, And it's almost the same tv selection as Netflix which is GARBAGE so why would anyone pay for this? I'll tell you what Canadians want, actual good tv shows and movies, and movies and tv shows that doesn't push that "new agenda" bull$#*! which nobody wants to follow.

Date of experience: October 21, 2023
Canada
1 review
0 helpful votes
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What everyone else has said. It's just terrible. Glitchy and slow and it always craps out and I have to turn off the tv and restart everything and then suffer through the outdated menu system blah blah.

Bottom line is that everyone at Bell is aware and they don't care. Every rep who tells you it is your internet connection that is the problem knows very well it ain't true.

Bell is a terrible company and everyone knows it. But in Canada we just except this as reality and continue to be ripped off.

Crave tv and JT and the ex cable exec who JT appointed as head of CRTC, you make me hate Canada.

Date of experience: November 7, 2021
Canada
1 review
0 helpful votes
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We have tried to get this application to work to just WORK!. We have emailed, called, tried everything they have possible been able to tell us to try. And still. It doesn't work. Or we finally get it to work. And then it stops working again... terrible application!

Date of experience: April 5, 2019
Canada
1 review
4 helpful votes
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Don't order Crave
August 18, 2022

Don't order Crave!
I ordered it last night and tried to access it on my firestick and no go.
I called and was told you can only access it on your cellphone. I told them to cancel my order and was told I still have to pay for the month. Not even 24 hours after I ordered. This company is just a thief and they will just take your money. I wouldn't give them 1 star.

Date of experience: August 18, 2022
Canada
1 review
6 helpful votes
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So here I am not able to post a Google review. It seems impossible to do. So much for Google's "Don't Be Evil". A review on my local pizza place? NP. A review on a billion dollar company? NOT POSSIBLE. I shouldn't be surprised. So CRAVE has done a substantial offering upgrade. It includes HBO & Showtime & Movies. I am Impressed. It even seems worth the $22.+ per month. However, it gets dragged down by it's $#*!ty service. Literally. You have one job. Serve up videos at a good speed and good quality without buffering. For gosh sake you EJITS at BELL MEDIA... ADD SERVERS. Increase Bandwidth. Quit being so cheap and stupid. You have a good basic product. Service it. If you want to make Netflix $$$, GROW UP.

Date of experience: December 20, 2018
Hungary
1 review
2 helpful votes
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FRAUDULANT company
October 31, 2022

Once you subscribe, you will always be charged on your credit card even though you've long unsubscribed and even completely deleted your membership on their site! You will also keep receiving emails from them telling you that they will charge your card in a week or two... and they will indeed take your money, without proper authorization.

Date of experience: October 31, 2022
Canada
1 review
2 helpful votes
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Sous-titre
June 28, 2020

I'm french and I like to have original version but I'm not bilingual. So, I want to have it in English but with french subtitle but it's not possible! If I want it in english, I can have the
Subtitles just in english and if I choose the french version, I can have just the french subtitles.If I'm french, I don't need subtitles in french! I need subtitles in french when I choose the original English version! And I'm pretty sur that english people who want to listen in original french version need english subtitles! Is there anybody home?

Date of experience: June 28, 2020
Canada
1 review
1 helpful vote
Follow Ben O.
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I paid for a year including HBO and all. What mistake.

It's a buggy load of garbage, can't even watch GOT because a persistent error message. This happens with various content on Crave but now with GOT?

I hate it. I wish we could buy GOT through YouTube, Netflix, Amazon Prime, or any legit streaming service.

Bell should be ashamed for putting out such and inferior product and the CRTC should be fired.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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I tried crave because the bell media monopoly is the only simple way to watch GoT. The experience was so bad it wasn't worth keeping even for GoT. The app is complete garbage and constantly malfunctions. The streaming quality tops at 720p which is ridiculous. I used the service for a whole 2 minutes and cancelled my subscription and crave has refused to give a refund for the 20/mon package for HBO. Don't even try crave, it isn't worth a penny.

Date of experience: May 21, 2019

Overview

Cravetv.ca has a rating of 1.1 stars from 466 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cravetv.ca most frequently mention customer service, credit card and bell media. Cravetv.ca ranks 331st among TV Shows sites.

service
105
value
108
shipping
39
returns
56
quality
107